Chatter Overview

What is Chatter?

Chatter is a part of the sales cloud service that SalesForce1 provides for businesses looking to optimize their efficiency by transferring most or all of their data onto a cloud server. Chatter is the social media platform aspect of this service. It has many functions, including the capability to post comments as status updates for others to view, a news feed to receive these updates immediately, user profiles, and groups.

Chatter is used widely to cut out the kind of inefficiencies that come from having a sprawling network of team members and locations for data that frequently never come together despite the fact that they are a9ll needed for the same project. With this service, team members are able to share,collaborate, and discuss ideas about their project, tweak each others progress, and create a more productive work force overall.

Buyer's Guide

Download the Enterprise Social Software Buyer's Guide including reviews and more. Updated: April 2021

Chatter Customers

Coca Cola Enterprise, Blue Shield of California, Stanley Black & Decker, Wells Fargo Bank, Phillips, Toyota Motors, American Red Cross, Time Warner Cable, Virgin America,Canon, and Bayer Pharmaceuticals.

Chatter Video

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Salesforce Senior Cloud Consultant at a tech services company with 11-50 employees
Consultant
Contextualized collaboration on records allows you to have historical conversations that are accessible by other users.

What other advice do I have?

Don't choose, just turn it on and hope for the best. Chatter needs love and attention in order to be successful. Look at how your teams are currently collaborating, so as to see how you can meet current challenges with the new tool. Have a rollout plan with the early adopters or the Chatter cheerleaders. Consider setting up some groups before Go Live, such as ask the CEO, have company-wide updates, look at the current distribution lists for ideas, etc. Get leadership buy-in or have some higher management post and encourage for the communications to be moved to Chatter. Make it fun: Allow…
Senior Vice President, Digital Innovations at a non-tech company with 51-200 employees
Vendor
The conversation function engages different groups. It is not a customizable application.

What other advice do I have?

Talk to more customers of the product.
Find out what your peers are saying about Salesforce, Microsoft, Slack and others in Enterprise Social Software. Updated: April 2021.
502,104 professionals have used our research since 2012.
Senior Salesforce Consultant at a tech services company with 10,001+ employees
Consultant
We use the Follow a Record feature to track changes that a record goes through in a sales cycle. I'd like them to add an upload video files feature along with its thumbnail icon.

What other advice do I have?

Try to use as much out-of-the-box features as possible, because for achieving the best performance one should go for 80% of configuration and 20% of customization.
Senior Salesforce.com Engineer at a tech vendor with 51-200 employees
Vendor
Helps us create groups to work on a specific project. We can create a case corresponding to a user request.

What other advice do I have?

Do note that this is a collaboration tool, not a chat tool. Go through all the features. It offers more than what you are looking for. For example, file sharing and "mentions".
Product Expert at a tech services company with 51-200 employees
Consultant
I use groups to exchange information with a community. The user and mobile experience could be closer to the B2C mobile apps standard.

What other advice do I have?

Think of your change management strategy first.
Marketing Manager with 201-500 employees
Vendor
Has enabled us to share information internally without sending emails. Some users had issues with the desktop download.

What is most valuable?

Comment, share, use hashtags.

How has it helped my organization?

It is now possible to share information instantly with all the company without sending emails, but also looking for a topic using the search function.

For how long have I used the solution?

3 years

What was my experience with deployment of the solution?

No big issues apart from the Desktop Download as some users were simply not able to do it.

What do I think about the stability of the solution?

None

What do I think about the scalability of the solution?

None

How are customer service and technical support?

Customer Service: 10/10 Technical Support: 10/10

Which solution did I use previously and why did I switch?

None

How was the initial setup?

Straightforward

What

Director of Operations at a tech consulting company with 51-200 employees
Consultant
3 myths people believe for not using Chatter
Most people instantly see the benefits here are three reasons executives have given me for not using Chatter. And here’s what I said in response. The three reasons are: People will post inappropriate content. I’m swamped with email now I’ll be swamped with Chatter posts. It only works if everyone uses it; and everyone won’t use it. It depends what you mean by inappropriate. Employees are no more likely to create a Chatter post telling other people what they did on Saturday night than they are to send out a company-wide email with the same content. I’m not saying it can’t happen, but I’ve never heard of it. That doesn’t mean to say you shouldn’t have rules on what is acceptable on Chatter. In my own business we use Chatter extensively for business purposes. However several…
Director of Operations at a tech consulting company with 51-200 employees
Consultant
5 reasons to use Chatter in salesforce.com
We’re big users of Chatter at The Gary Smith Partnership and now we take it for granted as a way of working. But a customer asked me this week, “Why should we use it? What are the benefits?” Here’s what I said. 1. It's by far a more collaborative way of working Like many organisations, if someone was trying to solve a problem or get feedback on a presentation they’d send out a global email. Some people would reply to everyone, some would just reply to the sender, the email thread gets jumbled...…it quickly becomes a mess. Now we use Chatter. The problem solving process becomes a conversation rather than a series of disjointed emails. People can interact and spark new ideas. There’s no ambiguity over which is the current version of the document. Other employees can be brought into…
Director of Operations at a tech consulting company with 51-200 employees
Consultant
The Chatter Universe
We’ve been asked a number of times, what exactly is Chatter? Isn’t it ‘The Twitter of Salesforce?’ or ‘Just a bit like Facebook’? It’s true Chatter does incorporate functions from Facebook and Twitter, but is so much more than that. Salesforce have taken all the great functions from social media and incorporated them into Chatter to make Salesforce an even more powerful CRM. Chatter brings you a new level of collaboration within your salesforce environment and your users will have no problem adapting to Chatter if they know how to use any of Facebook, Twitter, LinkedIn, Slideshare, Skype, YouTube, Stumbleupon, Flickr, Forums... "I Like Salesforce" Chatter is perfect for collaboration and like Facebook you're able to like, comment and share posts. Chatter also gives you the ability…
Owner at a tech consulting company with 51-200 employees
Consultant
Salesforce Chatter Notifications
Chatter is a great tool, and if you use Salesforce, you should be using it, and using it every day – many times a day. Chatter is great for “working out loud” and keeping others in your team up to date with what you are doing. There is a lot of help out there about how to use chatter, including the Chatter Best Practices page on the Salesforce website and this excellent series of 9 chatter training videos created by Engineers Australia for their Chatter implementation. They may be a bit specific to just engineers and just the stand-alone chatter app, but they are very well done. One thing I could not find enough information on is Notifications, so here is my explanation of notifications. (Well, it started out as being only about notifications, but it may now include a bit more…
CEO with 51-200 employees
Vendor
#chatterchallenge: Weeks 1-4
Week 1 The week has started off well and continued to get better, the first few days of my #chatterchallenge consisted of Housekeeping; updating my notifications, reviewing who I was following and most important of all making sure the team were following me! Profiling! My first day of the challenge I updated my Chatter profile by adding a picture, including a small blurb in About Me and putting in my contact details. Topics I use Most If you use # in your chatter posts they will appear in Topics I use Most. Mine of course is #chatterchallenge! By clicking this hyperlink your chatter posts will show all chatter relating to that topic! About Me Hyperlinks can be added to your 'About Me' profile, in this instance I added a link to our Company Blog The Chatter Challenge. This way, anyone…
Marketing with 201-500 employees
Vendor
I love the streaming feed of information. Wish I could get it company-wide

Valuable Features:

I love the streaming feed of information from the people that I'm following that encourages collaboration at a business level.

Room for Improvement:

I wish an organization could create a company-wide Chatter that automatically follows everyone else in the company so that widespread access was guaranteed.
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