Check Point Endpoint Security Customer Service and Technical Support

TonyPegrum
Head of IT at a real estate/law firm with 11-50 employees
I haven't needed them. I haven't spoken to them. It really was that simple. It's like buying a microwave meal. You read the instructions, which there are not a lot of, and it works. View full review »
BalaKrishna
Director at eSupport
The technical support from Check Point is really awesome. They initiate a call once they find a result. From the charts, alerts, and reports, you can reach out to support. If you share your phone number, they will call. Check Point provides us with really great support. Unless the issue is resolved, they will not disconnect the phone. View full review »
GeraldChege
ICT Officer at Kenyatta National Hospital
The technical support is fine. We've got a good relationship with the company. If there is any problem, they respond very well and fast. For maintenance, we have a service agreement with the vendor who brought it to our institution. View full review »
Find out what your peers are saying about Check Point, Symantec, McAfee and others in Endpoint Protection (EPP) for Business. Updated: February 2020.
397,717 professionals have used our research since 2012.
CVSNMurthy
Head of IT at Cosyn Ltd
Their technical support is good. View full review »
Jose-Cristovao
Novell, Microsoft, and UNIX Network Administration at GDDC
I have spoken with Check Point technical support here in Portugal a couple of times. These were cases where I had a problem that the integrator could not quickly answer. They usually try to resolve things quickly. View full review »
CTIo67
CIO / CTO at a financial services firm with 51-200 employees
Technical support is fairly good. I'd rate it three out five. It's fairly good, but not optimal. Check Point could offer better personal support. They have a ticket system, but once you create a ticket, it can take up to seven to days before you get any feedback at all. Depending on the situation or the problem that we have, that's far too long. View full review »
seniorse527517
Senior Security Consultant - Checkpoint Technologies at a tech services company with 51-200 employees
The technical support is good. If you log calls, they're very quick to respond. View full review »
MauricioTorres
Operations Director at a tech services company with 1-10 employees
Technical support provides good solutions. They are available and respond quickly. They are knowledgeable. View full review »
Lead547e
Lead at a financial services firm with 10,001+ employees
A couple of times, we experienced some sales issues. The technical support is good. View full review »
Find out what your peers are saying about Check Point, Symantec, McAfee and others in Endpoint Protection (EPP) for Business. Updated: February 2020.
397,717 professionals have used our research since 2012.