Check Point Infinity Room for Improvement

Nuno Faria - PeerSpot reviewer
Managing Partner at NCSO

I've observed some challenges in terms of usability and performance, particularly since the shift to a service-oriented model like Infinity. It seems that the performance varies, likely influenced by the client's size and the provisioning of resources.

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Hendrik-Du Plooy - PeerSpot reviewer
Regional Manager at Saber1

Endpoints are an area of concern when it comes to Check Point Infinity. There are some issues around the marketing of the endpoint solution, because of which it is not as prominent as other players in the market. The endpoint solutions offered by Check Point are not prominent enough in the market due to Check Point's poor marketing efforts. If the marketing for the endpoint solutions offered by Check Point is done properly, then Check Point can get a more thorough positioning in the marketplace.

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Fabian Miranda - PeerSpot reviewer
Cloud computing at Tech Data Limited

The management console has given us some trouble, and the documentation is a little bit rigid in its solution paths. We could use more audiovisual material with more examples of setups and configurations to minimize the need to discover the information we need in the extensive documents we have available. 

The support team is great. However, we don't want to be constantly on the phone with a technician for Q&A or even to open tickets to design our protocols the way the company requests them.

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Buyer's Guide
Check Point Infinity
March 2024
Learn what your peers think about Check Point Infinity. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Ashish Upadhyay - PeerSpot reviewer
Founder at BlockMosiac

While Check Point Infinity is a robust and innovative solution, some areas could benefit from improvement. One area is the user-friendly integration of privacy-focused features. The complexity of ensuring end-to-end data privacy could be simplified, making the implementation of advanced privacy measures more straightforward. Additionally, enhancing the accessibility of smart contract development, making the process more intuitive, and reducing the learning curve for developers would be a significant improvement.

Improving documentation and providing educational resources tailored to users with varying expertise would contribute to a smoother adoption process. Lastly, improving compatibility with other networks and legacy systems would broaden the scope of applicability, facilitating seamless integration into existing enterprise infrastructure.

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Prateek Agarwal - PeerSpot reviewer
Manager at Indian Institute of Management Visakhapatnam

While Check Point Infinity is good, there are instances where it may struggle to detect the most active ransomware or malware prevalent in cyberspace. It should prioritize enhancing the inclusivity of its scans to cover a broader range of threats, including worms and viruses, similar to the capabilities of products like Symantec or Microsoft Defender. Additionally, there should be a greater emphasis on integrating the antivirus solution with major cloud platforms such as AWS and Azure.

The tool should focus on improving artificial intelligence and customer support services. 

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Adrian Cambronero - PeerSpot reviewer
Consultant at ITQS

One of the main improvements that can be made is the latency in the portal. It is one of the most common errors of the Check Point tools, another of the improvements is that the unlimited licenses are based on the number of users. This confuses larger organizations, where not all users need all services. 

Finally, they must improve the technical support they provide to users since we have opened several cases and they take time to attend to them or contact us, and in certain cases, they do not provide a quick solution. They take a long time to solve the error problem in question, which is worrying since, due to this inefficiency, they could attack the organization since there may be a gap in the infrastructure of the organization.

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Erick Chinchilla Mena - PeerSpot reviewer
Profesional Gestión Informática 2 - Especialista en Sistemas de Información at CompuGuana

In the future, I would like to see new developments that allow us to centralize the cloud. Infinity Cloud is one of the most powerful clouds in security where a number of sites or technological capabilities have been established to protect our networks, our equipment, and our infrastructure, however, in the future what we could have is a comprehensive and novel way for new or additional features to protect services such as blockchain or web services3.

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MH
Systems Engineer at PGE

Check Point Infinity is not compatible with Windows 8.

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Hugo Alexis Espinoza Naranjo - PeerSpot reviewer
Perimeter Security Administrator at a security firm with 51-200 employees

We need improvement around the Smart-1 cloud solution. It is included in the Infinity service, and it needs to be able to be restarted only from the background, with the brand's specialists - not done in an autonomous way. Developing this aspect and making it available to everyone consuming the services through the platform would help us manage many of the incidents due to cosmetic errors that can happen on the platform. 

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Jonathan Ramos G. - PeerSpot reviewer
Cloud Engineer at ITQS

They need to update the guides. The product has improved a lot. However, its support guides are still the same as they were seven years ago. I say this from experience. For example, for configuration, it is necessary in some cases to consult these same guides and you see yourself looking at references the old information is still there. 

The support for Latin America is one of those that is also a bit neglected. We are without direct technicians speaking in Spanish. In some cases and their support is fast, however, this cultural shock makes interaction difficult, and when it comes to the escalation of the problems, mainly when the cases are urgent or escalated, the most experienced technicians only speak English.

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CZ
Java Developer at EROAD

There are a few cases that arise from the customer support staff regarding the setup and operations. 

The cost of maintaining and purchasing the security components is high. 

Familiarization with the security features and operations took time, however, we are now set to enjoy all the benefits. 

So far, we are satisfied with most functionalities. We have achieved the set goals and updated our systems to comply with international security policies. It has integrated effectively with modern tools across the organization.

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BD
Senior Manager at a financial services firm with 10,001+ employees

The licensing model for Check Point Infinity is not clear. As infinity licenses are based on the number of users, it confuses larger organizations, where not every user needs every service. 

For example:

For an organization size of more than 100,000 users, where only a few users need to have access to SandBlast Mobile for protecting their BYOD devices against threats, and there are a few users that need Capsule to access corporate data, and in addition, if the organization needs to protect all of the user's email accounts using Check Point Email Security, then it creates issues in terms of the license count. It is confusing when it comes to figuring out how to fulfill the requirements.

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OP
Senior Network/Security Engineer at Skywind Group

Even though we have had several support cases opened for the components of the Check Point Infinity architecture, as an administrator, I'm satisfied with the solution and the abilities it provides. I can't describe any disadvantages at the moment, except for the overall price of purchasing and maintaining the entire set of components.

I think that the pricing for the Check Point products should be reconsidered, as we found it to be quite expensive to purchase and to maintain. Maintenance requires that the licenses and the support services be prolonged regularly.

Alternatively, they should create some additional bundles of the software blades with significant discounts in addition to the current Next Generation Threat Prevention & SandBlast (NGTX) and Next Generation Threat Prevention (NGTP) offers.

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Michael Mugagga - PeerSpot reviewer
Systems Integrator at a tech services company with 11-50 employees

We'd like to see support for fiber connections. With the growth of the network, we would expect that more and more traffic is going through this device and soon enough, the bottleneck will be the type of connection being used to transfer data to the router and further to the ISP. A throughput of 1GBPS will hinder performance on the network.

Configuring fault tolerance for specific features, for example, power sources would ensure that the chances of the system shutting down due to a power surge are highly limited. This can further increase the SLA to 99.99%

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LD
Cloud Support at a tech company with 1-10 employees

In general, Check Point can improve its documentation. Sometimes they are very old. They could include more examples to guide customers in their implementations.

I have noticed that new technologies are more difficult to find guides. Without them, the objective to implement them correctly is not always achieved.

On the other hand, I think it is good to improve the support service since it is somewhat slow for cloud issues, they are resolved, but after several weeks, I think the solution SLA should be improved.

The portal is provisioned in AWS. They should improve the cloud to make it faster.

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Diana Alvarado - PeerSpot reviewer
Security Admin at a tech services company with 51-200 employees

Some points of improvement of the centralized management tool may be the latency that is rarely provided when managing, for example, the smart cloud of Check Point for gateways.

The console at the beginning also has the section on where to save the logs, however, if by mistake we choose a very remote area, this detail cannot be corrected unless the change of data center where the logs are housed, which is requested through support, which can become a management difficulty.

As for support for modern and cloud-based tools, they are somewhat more difficult to solve quickly.

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NG
Support at a security firm with 51-200 employees

Check Point Infinity's web application is sometimes a little slow. It really is only a little slow, however, it is perceived that it is not normal to be that way. The performance of the site could be improved depending on the capabilities it has at the moment.

There should be more documentation on these new technologies and administrative portals, in addition to including more tools from the manufacturer to finally have them all centralized to facilitate the client's administration from the same place without having any connectivity problems.

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BK
Technical Support at Hitachi Systems, Ltd.

The tool's technical support lags. 

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Kabelo Lamola - PeerSpot reviewer
Cyber Security trainee at Chimera

Check Point Infinity price could improve.

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JH
Senior Network Engineer at a tech services company with 201-500 employees

We recently upgraded to the latest release of the new version, IP40. Since it is new, whatever features that were not there in the IP30 version, have been added to IP40. Right now, we are gradually going through it, so I cannot say what might be lacking just yet. 

Technical support is something that needs improvement.

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Buyer's Guide
Check Point Infinity
March 2024
Learn what your peers think about Check Point Infinity. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.