Check Point NGFW Customer Service and Technical Support

SystemAdaacb
System Administrator at a tech services company
We had third-party tech support through our contract, and it was okay. I pretty much ended up having to figure everything out if there was a problem. As far as Check Point goes, I haven't really dealt directly with their tech support. View full review »
CommMan719
Commercial Manager at a tech services company with 11-50 employees
Technical support is really good. We work with a partner from Check Point, a very good partner. The time of response is very good. We are satisfied with the solutions that Check Point has provided us. View full review »
LuisDavila
Network and IT Security Admin at DP World Callao
I always work with a partner so the partner is in contact with Check Point. Their response is very fast. In all of the cases, it's very fast. View full review »
Find out what your peers are saying about Check Point, Palo Alto Networks, Fortinet and others in Firewalls. Updated: September 2019.
371,355 professionals have used our research since 2012.
Sadiq Abdulwahab
Network Administrator at a printing company with 501-1,000 employees
Right now, the agreement we have is elaborate enterprise support. That means we are entitled to an engineer within 48 hours if we have issues that can't be resolved remotely. I've been satisfied with technical support so far. View full review »
SenNetwo86
Senior Network and Security Analyst at a pharma/biotech company with 11-50 employees
We tend to go to our reseller for technical support. View full review »
Juan Vallecilla
Engineer at CENACE
The Checkpoint tech support takes a long time to resolve problems. View full review »
Find out what your peers are saying about Check Point, Palo Alto Networks, Fortinet and others in Firewalls. Updated: September 2019.
371,355 professionals have used our research since 2012.
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