Check Point NGFW Room for Improvement

CommMan719
Commercial Manager at a tech services company with 11-50 employees
We looked very closely at ArcSight's solution because it's a multi-vendor solution. With ArcSight we could have Check Point, we could have RSA, we could have any brand and integrate several brands, from a security point of view. With Check Point, you cannot do so, you can integrate with Check Point products. Check Point forces the customer to buy only one vendor's solution but the trends of the market are not to work with only one vendor. If Check Point could work with other vendor solutions, that would an improvement. It would also help if they had solutions for the SMB market. Check Point is only useful for customers that have a big IT budget. If they don't have the IT budget, the customer has to buy a solution that from another vendor. View full review »
Dan Huang
Senior Network Engineer at a retailer with 5,001-10,000 employees
Their support is completely useless. They need to improve that and the stability. The main reason we are moving on from Checkpoint is because of their stability and their support. There are way too many bugs. You just can't get things to work properly. They don't need to bring any more features. They need to focus on stability. They should stop trying to be funky and stop trying to develop new things to catch people's attention. Just focus on what they already have and make it work. It would be a good product. Just make sure it works. View full review »
reviewer1281831
Security and Network Engineer at a tech services company with 501-1,000 employees
One of the main features that need improvement is the rule filter export. All of the other vendors can export the filtered IPS as a PDF or CSV file, but with the smart dashboard, it’s just not possible. One can only export the whole rule base and then search for the IPS, which is super time-consuming as you can’t send the whole rule base to a customer. You would get weird questions about certain rules, why they are deployed or configured as they are, and maybe even get unwanted tips on how to change them. View full review »
Learn what your peers think about Check Point NGFW. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,772 professionals have used our research since 2012.
Sandun Fernando
Network Administrator at University of Kelaniya
Check Point Smart Dashboard does not support my Apple MacBook Air. It only supports Windows versions. Checkpoint does not support captive portal in IPv6. We had a big issue. Not solved yet by Checkpoint experts. View full review »
LuisDavila
Network and IT Security Admin at DP World Callao
I would like for them to develop the ability to manage a cloud firewall with the same console. That would be very helpful. Another thing I would like to see improved is that when I start policies in Check Point's console, it takes a few minutes. It could be better and faster. View full review »
Sadiq Abdulwahab
Network Administrator at Nigerian Security Printing & Minting Plc
We're looking at the endpoint because there are some smaller issues with internet connectivity within our country. Although they have it now, we don't have a license for it, and I think mobile device security should be a standard feature. I cannot control someone bringing their device to my network and what they do. View full review »
mervemetin
Network Security Engineer at Türkiye İş Bankası
The SmartUpdate interface is a little bit crowded if your company has a lot of software items. As an administrator, one should know how to troubleshoot by issuing related CLI commands before or after upgrading gateways, or the management server, in case of a problem. Hardware problems on Check Point devices, such as those related to NIC or disk problems, may occur at times. In cases such as this, the support team is available and does what is needed, including the RMA process if necessary. View full review »
ChandanSingh
Senior Technical Consultant at Ivalue Infosolution
There is always room for improvement and CP Dev team is on right path. View full review »
Ricardo-Fernandes
Manager for Operations, Security and Management at REN - Rede Energeticas Nacionais, S.A.
The speed of technical support is very slow and is something that should be improved. View full review »
Gerry Moore
Head Of Technical Operations at Boylesports
One of the biggest disappointments is the GUI. I felt it was a little bit more clunky than some competitors. The screens don't flow as easily as they should. Improving user experience will further elevate this product. The way the management console operates is not user-friendly, either. It needs to become less intrusive. The user experience is not as high as it should be due to the problems with the user interface. The newer products in the range seem to address my concerns, which I have had for even the older products. View full review »
reviewer1284540
ICT-System-Specialist at a insurance company with 5,001-10,000 employees
The Check Point support needs a lot of improvement. We spend a lot of time troubleshooting issues ourselves, create good ticket descriptions, and try to explain in detail what has already been tested. Even so, it takes at least three ticket-updates before support really understands the issue. If you manage to reach the third-level support, you are still forced to be really critical of what kind of suggestions Check Point support is offering you. Running debugs on a test environment is quite different than running them in a heavily used production environment. View full review »
AlenJamsek
Sales Engineer at Unistar
Compliance and centralized management can be improved. View full review »
SeniorNe6c94
Security Engineer at Tenece Professional Services
This product has room for improvement in technical support for Africa. There are some problems with African countries. We also need to provide excellent services. The additional feature I would most like to see included in the next release of this solution is removal management. View full review »
reviewer1266306
Deputy Manager - Cyber Security at a transportation company with 5,001-10,000 employees
We would like to see the following improvements: * Multiple ISP redundancy. * CPU utilization. * VPN traffic. * HA concept, where if we apply the policy in the primary appliance that should be applied to HA appliance automatically. * The number of bugs has to be reduced. * The number of false positives should be reduced. * Threat emulation has to be improved. * Reporting has to be improved. View full review »
Manegnet677
Network Manager at a retailer with 10,001+ employees
All the advanced features of automation, especially the first installation of tunnels, need improvement. Also, in terms of configuration, in terms of tuning, and fine-tuning the system, I think they do make it a bit hard for users. Right now, we need to teach admins, the network and security admins about system fine-tuning in terms of load balancing between CPUs, assignment of processes. I don't think a network admin or a system admin should deal with it in terms of when we are speaking about the firewall or networking device. It should be automatic. View full review »
Juan Vallecilla
Engineer at CENACE
The presentation of the reports need to be more user-friendly. View full review »
reviewer1369557
IT Operation Manager at a transportation company with 1,001-5,000 employees
The user interface for management could be improved. In the future, I would like to see support for SD-WAN capabilities. View full review »
Brent King
Supervisor of Network and Datacentre Operations at Manitoba eHealth
Simplify licensing. View full review »
Learn what your peers think about Check Point NGFW. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,772 professionals have used our research since 2012.