Check Point SandBlast Customer Service and Technical Support

Ryan Steele
Sr Network Engineer at Columbus Regional Airport Authority
We have premium support currently. Several times a month, I call them to ask them stuff. Some of it is not necessarily because I have a problem, but being very new to Check Point, Check Point does things differently than other firewall vendors, so there is a learning curve if you're not used to the way Check Point does things. We use support for that as well, making sure that we're doing things right. My experience with them has been good. There have been a couple of things that we've tried where we read through the documentation, and we were really looking for some help in implementing, and technical support wanted me to try it first, then call them if it breaks. It would be nicer if they would hold my hand a bit more. It makes me nervous in production, as I don't have a lab. View full review »
AaronJones
IT Security Engineer at a government with 1,001-5,000 employees
When I call support, I'll go around and around for a couple of weeks to finally get the issue solved. I would like to see better and more specific support areas for certain products. On some of our engagements, we had Check Point come in and advise us on what to upgrade to since we had an older version. We specified that we didn't want any outages. Then, as soon as we upgraded, within a week, we had an outage. View full review »
Ross Abdo
Security Sales Engineer at BT Global Services AMEA
We deal directly with the Sales Engineers (SEs) for SandBlast. So, we're not a typical user where we are using technical support from Check Point. Therefore, we haven't used their technical support. View full review »
Learn what your peers think about Check Point SandBlast. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.
Espen Sammerud
Network Technician at Buypass
We don't use technical support directly. We work with our partners, and only if it's a big problem do we deal with Check Point directly. The techs contact me directly. View full review »
Security70a4
Security Engineer at a individual & family service with 10,001+ employees
We are a Diamond partner, so we have a dedicated support rep who is always available and with a quick response and remediation. View full review »
NetworkAc063
Network Architect at Leprino Foods
I haven't had any problems with tech support for SandBlast. We have a good relationship with our vendor. Whenever we have any questions, they are able to get things answered for us or escalated quickly. There is minimal turnaround, as the tech support has been knowledgeable. View full review »
NetworkEe258
Network Engineer at a tech services company with 51-200 employees
The technical support could use some work, but it's okay. It's a little bit of a tedious process to get through. View full review »
Calvin Piggott
Owner at a tech services company with 1-10 employees
On a scale from one to ten, I would rate their technical support as a nine. View full review »
Jose Carlos Cordeiro
Director at Compugraf
On a scale from one to ten, I would rate their technical support as a six. View full review »
Michael Yamashita
Security Architect at a manufacturing company with 10,001+ employees
I have not yet used technical support. View full review »
Professi1ff3
Professional Service Assistant at a tech vendor with 201-500 employees
I have used Check Point's technical support, but not for this product. Their overall technical support is a ten out of ten. View full review »
Sean Cronan
Network Engineer at a hospitality company with 10,001+ employees
I haven't had to contact technical support yet. View full review »
Learn what your peers think about Check Point SandBlast. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,901 professionals have used our research since 2012.