Check Point Security Management Customer Service and Technical Support

Sadiq Abdulwahab
Network Administrator at Nigerian Security Printing & Minting Plc
The technical support of the solution has been very good. They are much better than what I previously had. I find that we get attention within 24 hours if we flag something. We are purchasing the support so it may be the reason we get such a quick and helpful response. View full review »
reviewer1181253
System and Network Engineer at a non-tech company with 1,001-5,000 employees
We don't go through technical support if we need assistance. We instead go to our consultants which assist us if we run into any issues. The consultants may sometimes open cases, but we have no direct contact with Check Point. View full review »
GeraldChege
ICT Officer at Kenyatta National Hospital
I used to contact customer service, but nowadays, I'm authorized to handle that. We have our own internal team in the company to maintain this solution on our own. I know a few people at Check Point so we work together. View full review »
Find out what your peers are saying about Check Point, Elastic, Fortinet and others in Log Management. Updated: May 2020.
418,646 professionals have used our research since 2012.
David Roy
Head of IT
I would say tech support is about a six out of 10. View full review »
reviewer1096398
Network and Security Manager at a tech services company with 51-200 employees
I haven't contacted technical support a lot. I have a colleague that's had issues with a certain version of the solution, and they have made contact. They've had issues, but for me, technical support has always been fine. View full review »
Mario Figueiredo
Security Specialist at a insurance company with 501-1,000 employees
My company has used technical support, but I have not. View full review »
Find out what your peers are saying about Check Point, Elastic, Fortinet and others in Log Management. Updated: May 2020.
418,646 professionals have used our research since 2012.