Check Point UTM-1 [EOL] Customer Service and Technical Support

Adriano Simao
IT System Integrator at a financial services firm with 201-500 employees
As we don't have a representative of Check Point supplier in our country, this makes it very difficult when we have some issues to resolve. I can say for the VPN implementation, we had some trouble and some support from the local Check Point technical team (Supplier). With the Supplier as a bridge between the vendors and the clients, we can solve this quickly. So I think this kind of solution must have strong suppliers or representation, in Africa especially in Southern Africa, they need to have close representatives for the kind of situations that we cannot solve by ourselves. Southern Africa is facing cybersecurity concerns because of a lack of expertise. View full review »
Goumou Ferdinand
Security Engineer at Socitech SA
I would rate the technical support eight out of ten. Sometimes the support is not really easy in this part of the world. When you need to connect it usually takes time. Within one day, two days, you'll get support, so that somebody can take over your solution and try to help you out. If you have some issues, you want to Google it. It is really not easy like Cisco and others. Because with Cisco, even if you get an issue, you can see a lot of forums that will help you find answers. But with Check Point, you will not find too many forums that can help you solve your issue. View full review »
Dcenterops677
Data Center Operations at a tech services company with 201-500 employees
Technical support was very bad because the supplier who sold it to us, wasn't very supportive, and he wouldn't giving us direct links to the OEM. Then the OEM wasn't quite supportive and that's when we decided if we're going to have that kind of a relationship, we'd rather pull out. View full review »
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PedroCunha
CISO at Timestamp SGS
I've had better support from some other companies. I recall in the past couple years ago, having to submit all of the tickets and it taking a day between the submitting the ticket and getting an initial response or call. I should expect that presently they are better. View full review »
Mukesh_Sharma
System Administrator at The LNM Institute of Information Technology
Technical support is good View full review »
Find out what your peers are saying about Check Point, Fortinet, Sophos and others in Firewalls. Updated: August 2019.
366,090 professionals have used our research since 2012.
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