A customer service and support team should be able to provide assistance and guidance throughout the implementation process. We've had trouble will the coordination of meetings, however, premium support has been okay. 

Customer service is definitely degrading, according to me. Check Point technical support can be held responsible for that.

Technical support is really hard to reach because of the channel organization. There are know-how differences between support regions, which you normally wouldn't expect from a global organization.

Technical support was very bad because the supplier who sold it to us, wasn't very supportive, and he wouldn't giving us direct links to the OEM. Then the OEM wasn't quite supportive and that's when we decided if we're going to have that kind of a relationship, we'd rather pull out. 

Horrible. It takes them days, sometimes weeks, until they try to help, and then they don't help enough. I have a limited support help. Generally speaking, though, they don’t have problems, and I’m really satisfied.

Not good. They have one of the top engineers, who told me to change something and now I’m buying something else from them.

As we don't have a representative of Check Point supplier in our country, this makes it very difficult when we have some issues to resolve. I can say for the VPN implementation, we had some trouble and some support from the local Check Point technical team (Supplier).

With the Supplier as a bridge between the vendors and the clients, we can solve this quickly. So I think this kind of solution must have strong suppliers or representation, in Africa especially in Southern Africa, they need to have close representatives for the kind of situations that we cannot solve by ourselves. 

Southern Africa is facing cybersecurity concerns because of a lack of expertise.

I would rate the technical support eight out of ten. Sometimes the support is not really easy in this part of the world. When you need to connect it usually takes time. Within one day, two days, you'll get support, so that somebody can take over your solution and try to help you out. If you have some issues, you want to Google it. It is really not easy like Cisco and others. Because with Cisco, even if you get an issue, you can see a lot of forums that will help you find answers. But with Check Point, you will not find too many forums that can help you solve your issue.

Customer service is not their strong suite. It takes a lot of time until they fix anything, and it can be better to try and fix the issue without them. They have many clients, most of them are large companies, so it’s hard for small-medium companies.

Technical support is not their strong suite. It takes a lot of time until they fix anything, and it can be better to try and fix the issue without them. They have many clients, most of them are large companies, so it’s hard for small-medium companies.

I've had better support from some other companies. I recall in the past couple years ago, having to submit all of the tickets and it taking a day between the submitting the ticket and getting an initial response or call. I should expect that presently they are better.

I would give technical support a rating of seven out of 10.

Technical support is good

7/10.

6/10.

9/10.

9/10.

It's excellent.

It's excellent.

It's satisfactory.

It's satisfactory.

Excellent.

Excellent.

I would give the technical support team a rating of 8/10.