Check Point Virtual Systems Customer Service and Technical Support

Siju Siju
Assistant Manager IT Projects at Mustafa Sultan
Up until now, we have not had to register with technical support from Check Point. If we needed help we got support with the presale technical support team from our region. He was able to help us internally. The team helps us to get products stable. Up until now, we did not contact them. It is not very transparent. They approach resolutions through a partner and the partner solves the case. They seem to mostly depend on partners for the resolution of issues. View full review »
Anatolii Kachanovskyi
Head of Cyber Security Department at NGT Group
The solution's technical support is good. If we have problems, we can speak directly to Check Point, or we can speak to one of their partners or a local partner. The solution has a great community that surrounds it. View full review »
reviewer1033941
CTO at a healthcare company with 10,001+ employees
Technical support for this solution is good. They have a quick response and the solution was available within a short period. View full review »
Find out what your peers are saying about Check Point, Cisco, Fortinet and others in Firewalls. Updated: November 2019.
379,241 professionals have used our research since 2012.
Steve Switzer
Information Security Analyst at a non-profit with 1,001-5,000 employees
Good. We go with a distributor but they work okay. It is a lot more reliable with the latest OS than it used to be. View full review »
it_user715161
Director at InfoGuardian
Technical support for this solution is fairly good. We have got enough skill in our business to do most of it, but once you raise a call with support, they give you quite the fast and effective answer. View full review »
Nhlanhla Nhlapo
Consultant at a government with 10,001+ employees
If I were rating technical support out of ten, I would give it a seven. They're inconsistent. Sometimes you do get guys from Check Point to help you out and then sometimes you don't. Sometimes it's hard getting a hold of them. View full review »
NtwrkSec67
Network and Security Manager at a financial services firm with 1,001-5,000 employees
We have a local consultant for this solution. They can handle most of the operations with my team. We work together with the consultant sometimes for complicated scenarios like migration. View full review »
Ntwrkconslt564
Network Consultant Engineer at a tech services company with 11-50 employees
The technical support is excellent and they always responded when we had an issue. View full review »
Find out what your peers are saying about Check Point, Cisco, Fortinet and others in Firewalls. Updated: November 2019.
379,241 professionals have used our research since 2012.
Sign Up with Email