The technical support provided by Check Point is commendable. Once a case reaches the right hands, resolutions are often swift. However, there can be challenges in initially getting the case directed to the appropriate personnel, which is not uncommon for organizations of our size. I would rate it seven out of ten.

They were helpful in total. I'd rate them an eight out of ten.

I have always had challenges with TAC. There still seems to be a difference in the type or level of tech support you get based on the region you call into. That has been a little bit more challenging. We have had issues with getting the same candid answers where they were regurgitating without looking through. At the support level, we have had some challenges back and forth, but when we talk to our account team or our sales engineer and say that we have a problem, their reaction is very quick. Their escalation internals take care of that. They get us the right people.

For additional deployments from the cloud perspective, we have always had great contacts to get to. I have been very happy with the level of support Check Point has given us for new deployments' design ideas and problems. The feature roadmap they chose has been excellent.

Overall, I would rate their customer service and support an eight out of ten. I am dropping points because of the TAC issues that I have had.

Their support is great. I would rate them a ten out of ten.

When you get the right person, Check Point TAC is fantastic, but sometimes, it can take a while to find the right tech engineer to be able to answer your problem within a reasonable amount of time. Most TAC engineers can answer a question, but some might take longer than others. I would rate their support an eight out of ten.

The tool's support has been excellent. We can maintain our Check Point Firewalls effectively, both on-premises and in the cloud.

Their support is great. I would rate them a nine out of ten.

Our experience has been good. Their sales engineers and support engineers are pretty good, but they also have some gaps. They can improve that. I would rate them an eight out of ten.

We have many different firewalls worldwide in our environment. Check Point support provides direct, 24/7 support, even when some components may be outdated. Since almost 95% of our hardware is supported, they're still able to provide support for the remaining 5%, which is greatly appreciated.

Over the last three years, I rarely used them. We did not face issues that needed support from Check Point. We were able to fix all the issues we had because there was either an upgrade available or a knowledge article available showing how to fix it. All our support cases are more around RMA.

It is an excellent service. I would rate their support a nine out of ten. Improving a little bit in the smaller clouds such as Oracle and Google would help a lot.

Support is good for CloudGuard. It could depend on the support person who is helping us. Different regions offer different levels of support. Israel and US offer the best support.

I am satisfied with the customer service and support provided. I would rate it eight out of ten.

I did not need support for much of what we have been working on.

Customer support needs to think about what the customer is talking about. They need to improve on that.

The solution has strong customer support and agile service experience.

The support experience can be hit or miss. It depends on the expertise of the support representative. Some are highly skilled and knowledgeable, while others require more guidance. There might be room for improvement in this aspect.

I find Check Point's technical support to be excellent. We have premium support, and whenever we open a case, especially for high-severity issues, we receive a phone call from their support team.

While we haven't encountered significant issues necessitating support, we did face occasional challenges with perimeter gateways rather than CloudGuard itself.

The customer support services have been good.

The customer support team never disappoints.

The technical support from Check Point CloudGuard Network Security is very good.

I mainly receive support from an integrator. Check Point did not accompany me as a vendor from the beginning. I am satisfied with the integrator at the moment. He gives me the answers. 

We had a few inquiries recently, and he gave me the answers. They were also very helpful during the installation. So, I have had less communication with the manufacturer. For more complex issues, I can communicate with Check Point's support.

I would rate the integrator's support a nine out of ten because sometimes, it takes a long time for the integrator to find the solution to the malfunctions. The glitch related to the deleted machines was very critical for our organization. Things were working normally on the network, but the entire project was simply blocked for a few days. I expected the integrator to open a ticket in a faster way, but he did not open any ticket at all. He resolved it all by himself, but he did not share with us what the solution was. Deleting things and opening them again is not good enough because there is no reassurance that the glitch will not happen again.

Check Point's service and tech support are very good, especially since we have access to their Diamond-level support. I would rate the support as a ten out of ten.

We have had a good experience with the support and customer service, and we are happy with them.

I would rate them a nine out of ten. A unique issue that we have is related to the language. When the first level of support cannot resolve an issue and the issue needs to be escalated, we have a language challenge because the team is based in India. There are some limitations on both ends.

Overall, Check Point's service and technical support are good, with an effective resolution of issues, although there is currently one open ticket, they typically address root causes efficiently. I would rate the support as an eight out of ten.

The tool's first response is usually prompt, and issues are generally resolved. Additionally, the support team proactively follows up, reminding us to provide necessary details when we might be on a high workload.

Technical support is good.

Their technical support is usually spot-on. They've got some really good guys there. No matter what, sometimes you're going to get someone who is brand-new and who might not know as much, but they're okay at escalating, when that happens. But most of the time you've got someone who is highly trained and really knows what they're talking about, or they'll get you to someone who does. You generally find a resolution pretty quickly, or you can really take a deep technical dive with them.

We have Check Point's Diamond support, and they have been fantastic. It's a true partnership, and we always work together to find solutions for anything that's needed.

We have weekly meetings with our sales team, our architecture team, and their team. They are truly integrated as part of our organization.

CloudGuard Network Security's support is good. I would like the support to be faster. However, it is not possible all the time. 

Their support is very good. I'd rate them an eight out of ten.

The solution's support is very good. We have Check Point certified engineers. At times, Check Point's support can take a day or two to respond. 

Currently, since the implementation, not much support has been used, therefore, I rate it as excellent.

The customer service team provides excellent guidelines 24/7.

We typically open tickets with our partner, but there was one instance where they couldn't provide a solution. In that case, we opened a ticket with Check Point directly, and they responded within four hours, resolving the issue.

Their support is fast. They answer quickly.

Technical support for this solution is good. They have a quick response and the solution was available within a short period.

In terms of tech support, I would rate it a four on a scale of one to ten, which is lower than it used to be. Previously, I would have rated it a seven. Over the years, I've noticed a decline in the technical expertise of support staff. While I have extensive experience with Check Point products spanning fifteen to twenty years, I find it increasingly challenging to get the level of assistance I need. Support personnel nowadays seem to specialize in only one or two products, making it difficult to get comprehensive assistance for complex issues. This lack of holistic understanding delays problem resolution and frustrates customers.

24/7 customer support services are always reliable.

The customer service team provides reliable guidance and directions always.

Support from OEM is excellent.

Check Point's technical support is great. We are a Diamond customer, meaning we have the highest level of support available from them. We always have very competent engineers and the right level of attention. We haven't had an opportunity to test technical support regarding this product, but in general we are happy with technical support we get.

The solution's support is good. 

Currently, the technical support we receive is from the US. While there is a team in the US supporting us, there is a need for this support to extend to other regions.

The Israel tech support is better than other regions because they respond quickly and help us resolve our issues.

I would rate technical support for CloudGuard as an eight out of ten.To make it a ten, I would expect more proactive assistance and smoother transitions between support levels.

Sometimes Check Point's technical support takes a long time when you need assistance with developing or fixing issues.

Support has been great. They will get you through any issue.

The documentation has been rough. Being able to do it yourself can be hit or miss given the constraints of the documentation.

Check Point's technical support for this solution, overall, is very good. Check Point has architected this solution well enough that it has similar, if not the same, code base as the physical devices. It doesn't appear to be a big lift and can leverage the same support engineers for CloudGuard as we would have for our physical devices.

The tool's technical support is generally good. While there might be occasional delays, they usually manage to resolve issues. 

I have interacted with the support from Check Point CloudGuard Network Security and they were very good but could improve their response time.

I rate the support from Check Point CloudGuard Network Security a nine out of ten.

We have had several support cases opened, but none of them were connected with the Virtual Systems. Some of the issues were resolved by installing the latest recommended JumoHotfix, whereas some required additional configuration on the OS kernel level.

The longest issue took about one month to be resolved, which we consider too long.

I never dealt with tech support. I dealt more with our account manager. We never had issues with Check Point, so I never had a chance to talk to their support.

The solution's technical support is good. If we have problems, we can speak directly to Check Point, or we can speak to one of their partners or a local partner. The solution has a great community that surrounds it.

Check Point's support isn't the best, but it's good. 

The tool's support is good. Their responses can get delayed due to time zone differences. 

The tool's support is good. 

Our experience with technical support can be improved in terms of response time.

The solution's support is good but can be improved. 

The support is good. 

We have had several support cases opened. Some of the issues were resolved by installing the latest recommended JumoHotfix, whereas some required additional configuration on the OS kernel level.

The longest issue took about one month to be resolved, which we consider too long.

The customer service and support from the vendor take a lot of time. 

The first line of support is not very good. They usually start with junior engineers when you open a case, which can be time-consuming.

The tool's support is good. 

When it comes to Check Point support, we just file a ticket on the portal. They respond based on the severity of the problem. They've been very responsive on inquiries and issues that we encountered although we haven't had any major issues.

Personally, I have not had to reach out to customer service and support, however, I understand that our clients have many clinical issues.

Technical support is okay. It's average. The local support is good, however, now when you go to global support, there's a bit of a challenge. It takes time compared to other vendors. Their global support is not that active. I have some clients who have been complaining that they raise a technical issue and it takes maybe one or two days before they get any feedback. 

That said, here, in terms of technical support, the local Kenyan support is very good. They're quite supportive.

The technical support is excellent.

If I were rating technical support out of ten, I would give it a seven. They're inconsistent. Sometimes you do get guys from Check Point to help you out and then sometimes you don't. Sometimes it's hard getting a hold of them.

We are receiving our technical support through a partner. Therefore, we do not really engage directly with Check Point that much. We use the partner for technical support matters, who is great.

Technical support has been good. We don't have any complaints so far. If a customer needs to reach out to them, they can do so.

Their technical support is really good.

The CloudGuard technical support has been good so far. We have no complaints. We're quite satisfied with the level of service we receive.

I'm giving technical support for this product a five out of ten.

I can't give it any review about Check Point technical support because I am only working here for about three years and by the time I started at the company it already did not have support.

Check Point CloudGuard technical support is good.

Support is good. We never had anything that they couldn't help us with.

Up until now, we have not had to register with technical support from Check Point. If we needed help we got support with the presale technical support team from our region. He was able to help us internally. The team helps us to get products stable. Up until now, we did not contact them. It is not very transparent. They approach resolutions through a partner and the partner solves the case. They seem to mostly depend on partners for the resolution of issues.

Overall, my experience with Check Point support has been positive. There were instances where basic questions were asked, even though I had already provided the information in the ticket. One ticket took two years to resolve. 

We have a local consultant for this solution. They can handle most of the operations with my team. We work together with the consultant sometimes for complicated scenarios like migration.

Excellent – the vendor always supports us and is very proactive. We have excellent relations with the vendor.

Definitely excellent. It’s a pleasure to talk with the tech support people and know they fully understand the issues – this gives us a sense of comfort.

Technical support, along with presales engineers have good knowledge of the product.

Technical support for this solution is fairly good. We have got enough skill in our business to do most of it, but once you raise a call with support, they give you quite the fast and effective answer.

Good. We go with a distributor but they work okay. It is a lot more reliable with the latest OS than it used to be.

The technical support on offer was very good. We were largely satisfied with the level of service provided. We found them to be helpful and responsive when we had issues.

Technical support is very good.

Technical support is fair. I have had some good support technicians when I call in. 

Support is one area where efforts should be required from Check Point. Customers having multiple, more than ten, gateways are encouraged to consider Diamond Support services.

We depend on the community a lot. It's good. The response time from technical support is also good.

The technical support is excellent and they always responded when we had an issue.