Checkmarx Customer Service and Technical Support

Don Robbins
Software Configuration Manager at a tech vendor with 501-1,000 employees
The customer service on the phone so far with Checkmarx has been good. We've had more issues with other projects that have gone into the cloud than with this particular instance. It's mostly email until you scream enough with Checkmarx or you go through your salesperson. It's a little bit of a burden to get to them. For the most part, the people that I have dealt with know their stuff, and we haven't had any problems. It's been a challenge. We did try to do things that no one else had tried before according to them, and so we ended up having setbacks because of trying new things. View full review »
Milind Dharmadhikari
Practice Head - IT Risk & Security Management Services at Suma Soft Private Limited
We have found the technical support to be good. Whenever anyone has an issue, we write directly to Checkmarx.com and they issue a support ID. Most of the time we receive a quick response. We are currently based in India, and they have increased their team size in India with a couple of people providing support. It covers the Indian subcontinent as well. With this increase, our tickets are answered very quickly as compared to what we used to get. View full review »
EduardoBeltran
Director and Co-Founder at Ushiro-tec
Our experience with technical support is good. They have a lot of expert staff on their customer service lines. We have had no problems with their technical support services. View full review »
Find out what your peers are saying about Checkmarx, SonarQube, Micro Focus and others in Application Security. Updated: October 2019.
377,828 professionals have used our research since 2012.
Reviewer59103
Security Source Code Analyst at a tech services company with 10,001+ employees
I would rate the technical support seven out of 10. When you first create a ticket you sometimes get questions that you wouldn't expect from first-level support. View full review »
CyberSecAn08987
Cyber Security Analyst at a tech vendor with 1,001-5,000 employees
Technical support for this solution is very effective. Each time we have had questions, the answers they provided have been very clear and comprehensive. View full review »
Bus432Anly
Business Analyst at a tech services company with 201-500 employees
I have not needed the use of technical support. View full review »
Find out what your peers are saying about Checkmarx, SonarQube, Micro Focus and others in Application Security. Updated: October 2019.
377,828 professionals have used our research since 2012.
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