Checkmarx Customer Service and Technical Support

Don Robbins
Software Configuration Manager at a tech vendor with 501-1,000 employees
The customer service on the phone so far with Checkmarx has been good. We've had more issues with other projects that have gone into the cloud than with this particular instance. It's mostly email until you scream enough with Checkmarx or you go through your salesperson. It's a little bit of a burden to get to them. For the most part, the people that I have dealt with know their stuff, and we haven't had any problems. It's been a challenge. We did try to do things that no one else had tried before according to them, and so we ended up having setbacks because of trying new things. View full review »
Milind Dharmadhikari
Practice Head - IT Risk & Security Management Services at Suma Soft Private Limited
We have found the technical support to be good. Whenever anyone has an issue, we write directly to Checkmarx.com and they issue a support ID. Most of the time we receive a quick response. We are currently based in India, and they have increased their team size in India with a couple of people providing support. It covers the Indian subcontinent as well. With this increase, our tickets are answered very quickly as compared to what we used to get. View full review »
reviewer971370
CEO at a tech services company with 11-50 employees
They have a great support team, and they can help you tune a solution. For our country, it is very important that they have Russian speaking support engineers and to have a quick response. Also, they have a very good knowledge base. The resources are public on the Checkmarx website and they have good instructions and regulations on how you should tune the solution. It shows you where you can download the plug-ins, how to do it, and explains how they should be integrated. View full review »
Learn what your peers think about Checkmarx. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,585 professionals have used our research since 2012.
Deepak Kamra
Vice President at Arisglobal Software Pvt Ltd
So far, technical support at the initial level has been decent. We paid for their protection services, and, the protection tool is definitely very expensive. However, with the price tag comes more support and service. We'll have to see in the coming quarters once the protection services end if the support will continue to be at such a high level of attention. View full review »
EduardoBeltran
Director and Co-Founder at Ushiro-tec
Our experience with technical support is good. They have a lot of expert staff on their customer service lines. We have had no problems with their technical support services. View full review »
reviewer1375824
Technical Lead at a tech services company with 1,001-5,000 employees
We have our own in-house team that manages a lot of issues that may come up on the solution. The thing is, security is a major concern for us. We cannot exactly contact their team about a lot of things as we do have process guidelines and we need to follow these processes if we run into issues. If we have problems, we have an expert that can sit right next to us and figure out a solution. This helps us better manage the tool and the security surrounding it, rather than, for example, calling up the company and having a random help desk technician try and assist us. View full review »
CyberSecAn08987
Cyber Security Analyst at a tech vendor with 1,001-5,000 employees
Technical support for this solution is very effective. Each time we have had questions, the answers they provided have been very clear and comprehensive. View full review »
Bus432Anly
Business Analyst at a tech services company with 201-500 employees
I have not needed the use of technical support. View full review »
reviewer1286010
Senior Software Engineer at a computer software company with 10,001+ employees
I have not been in contact with technical support. View full review »
Learn what your peers think about Checkmarx. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
430,585 professionals have used our research since 2012.