Chef Customer Service and Technical Support

Wil Whitlark
Lead DevOps Engineer at General Assembly
I've contacted them before about the same issues that I have mentioned for improvement. Because Chef is being developed by a hybrid team of open source contributors, as well as the Chef core team, I am not sure my communications have gone to the right people yet. View full review »
Mike Silva
Senior Operations Engineer at a retailer with 10,001+ employees
We did use technical support, but not on a regular basis. We use our contact there, our account manager, who is always readily available, if not over the phone, by email. We either open up a ticket with them or contact them directly, and they go ahead and research the issue, then get back to us with their findings. View full review »
Head of Tools and Automation for Infrastructure at a tech services company with 1,001-5,000 employees
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more dedicated support. Sometimes that is a challenge. If my in-house team cannot handle it, getting dedicated vendor support is a challenge and something that comes at a premium. Because they charge us a premium, I use my partner's channel rather than directly with Chef. Except for some proofs of concept and some demos, I haven't used much help. But presale support was very good. View full review »
Ijaz Hussain
Manager at ZS Associates
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a roadblock we have to go out beyond AWS support which is fine. View full review »
Timothy Rogers
Engineer II at a transportation company with 10,001+ employees
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been Amazon service-related. The technical support has been great. Our tickets have all been closed out quickly. View full review »
Amit Chaudhary
Primary Architect at Autodesk, Inc.
If we need help, we raise an AWS ticket. Then, the AWS support helps us with the technical support. View full review »
DevOps Director at a tech vendor with 501-1,000 employees
Because we're using the open software, we never get a chance to call their support. We just use the community support. If you have a question, just upload your questions on the community forum, and ask for answers from there. View full review »
Sharath Annabathina
Senior Software Engineer at BMS
As a developer, I don't use the technical support. View full review »
Joel Backshat
CTO at FCamara
I would rate the technical support as a ten out of ten. Amazon is a great partner. View full review »
Anshul Somani
Solutions Architect with 201-500 employees
The technical support is very good. View full review »

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