Chef Customer Service and Technical Support

Wil Whitlark
Lead DevOps Engineer at General Assembly
I've contacted them before about the same issues that I have mentioned for improvement. Because Chef is being developed by a hybrid team of open source contributors, as well as the Chef core team, I am not sure my communications have gone to the right people yet. View full review »
Mike Silva
Senior Operations Engineer at a retailer with 10,001+ employees
We did use technical support, but not on a regular basis. We use our contact there, our account manager, who is always readily available, if not over the phone, by email. We either open up a ticket with them or contact them directly, and they go ahead and research the issue, then get back to us with their findings. View full review »
reviewer552594
Head of Tools and Automation for Infrastructure at a tech services company with 1,001-5,000 employees
Vendor support has been decent. It's okay from that perspective. But sometimes it takes a while. They could have more dedicated support. Sometimes that is a challenge. If my in-house team cannot handle it, getting dedicated vendor support is a challenge and something that comes at a premium. Because they charge us a premium, I use my partner's channel rather than directly with Chef. Except for some proofs of concept and some demos, I haven't used much help. But presale support was very good. View full review »
Find out what your peers are saying about Chef, Microsoft, Red Hat and others in Configuration Management. Updated: September 2019.
372,124 professionals have used our research since 2012.
Ijaz Hussain
Manager at ZS Associates
If we need technical support we raise an AWS ticket and someone from the technical support team helps us. If we hit a roadblock we have to go out beyond AWS support which is fine. View full review »
Timothy Rogers
Engineer II at a transportation company with 10,001+ employees
We have had to open a few Amazon support tickets. However, they have typically not been Chef-related, they have been Amazon service-related. The technical support has been great. Our tickets have all been closed out quickly. View full review »
Amit Chaudhary
Primary Architect at Autodesk, Inc.
If we need help, we raise an AWS ticket. Then, the AWS support helps us with the technical support. View full review »
DevOpsDiff8c
DevOps Director at a tech vendor with 501-1,000 employees
Because we're using the open software, we never get a chance to call their support. We just use the community support. If you have a question, just upload your questions on the community forum, and ask for answers from there. View full review »
Sharath Annabathina
Senior Software Engineer at BMS
As a developer, I don't use the technical support. View full review »
Joel Backshat
CTO at FCamara
I would rate the technical support as a ten out of ten. Amazon is a great partner. View full review »
Anshul Somani
Solutions Architect with 201-500 employees
The technical support is very good. View full review »
Find out what your peers are saying about Chef, Microsoft, Red Hat and others in Configuration Management. Updated: September 2019.
372,124 professionals have used our research since 2012.
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