Cherwell Service Management Primary Use Case

Thobile Moeketsi - PeerSpot reviewer
Enterprise Architect at Sasria

We use the solution for IT service management, it's the key process for recording incidents or problems, and change management. We are customers of Cherwell and I'm an enterprise architect. 

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BM
ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions

Our company does BMC, Cherwell, and ServiceNow implementation. We used Cherwell primarily for ITSM, and we did some discovery for CMDB and some orchestration. We used it with Azure.

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GI
ITSM Specialist at a computer software company with 5,001-10,000 employees

My primary use of this is in a hospital environment to manage both clinical and non-clinical incidents. We also have a few integrations with third parties, for example, to track the levels in ink cartridges and alert when stock needs to be replaced.

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Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about Ivanti, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.
Thobile Moeketsi - PeerSpot reviewer
Enterprise Architect at Sasria

We primarily use the solution for incident management, problem management, and change management. 

View full review »
it_user877374 - PeerSpot reviewer
CEO at Surplan UG
  • Change and release management
  • Task management and resource management for middle size teams
  • Reports are flexible to configure.
View full review »
Buyer's Guide
IT Service Management (ITSM)
March 2024
Find out what your peers are saying about Ivanti, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: March 2024.
765,234 professionals have used our research since 2012.