Cherwell Service Management Stability

Thobile Moeketsi - PeerSpot reviewer
Enterprise Architect at Sasria

It is a stable system. We've just had a couple of small incidents in four years so that's pretty good. 

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BM
ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions

It is a pretty stable platform. It is on-premise, so it is pretty stable because you're controlling your environment. Avante just bought them, so I don't know what Avante is going to do with it in terms of whether they are going to make it totally cloud-based.

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GI
ITSM Specialist at a computer software company with 5,001-10,000 employees

I haven't experienced any problems with this solution from a performance point of view.

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Find out what your peers are saying about Ivanti, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: April 2024.
767,995 professionals have used our research since 2012.
Thobile Moeketsi - PeerSpot reviewer
Enterprise Architect at Sasria

The solution is stable. When it was on-premises, we did have issues with it. However, now that we are on the cloud, it is much more stable.

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it_user275361 - PeerSpot reviewer
Director of Operations with 501-1,000 employees

No, that’s actually a very key point: it never stops.

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Buyer's Guide
IT Service Management (ITSM)
April 2024
Find out what your peers are saying about Ivanti, ServiceNow, BMC and others in IT Service Management (ITSM). Updated: April 2024.
767,995 professionals have used our research since 2012.