Cisco ACI Customer Service and Technical Support

Syed Ali Wajahat
Sr Network and Security Consultant (SDN & Security) at a media company with 1,001-5,000 employees
Technical support is quite mature. It's not bad as before. I'm the one person who has been working with ACI for a long time. Most engineers only have experience two or three years of experience with ACI. I have experience with ACI when it started from version 1.1. I have used more or less all the OS's. In the beginning, support was quite bad, but now it has improved notably. They have good engineers for the VMM. They have separate departments for separate things. Response time is good, but it depends. If you are getting a call from the European or the American site the support is better. But if you get a call from the Indian site or from another site, it's not that mature yet. View full review »
Imran Alvi
Network Consultant at Onstack Inc
I love their tech support. I would rate it at eight out of ten. It's really good with ACI. Even non-ACI support is really good. If you open a P1 case, an engineer comes online within ten to 15 minutes and starts doing the debugging and troubleshooting with you. I had an issue with their HyperFlex solution where the issue was more an interior design issue, and not a Cisco issue, but the tech came onto the call in 10 minutes and worked with me for six hours, non-stop, to fix the issue. They do it really slowly because they don't want to impact production. Otherwise, they could probably have done it in 15 to 20 minutes. View full review »
DataCent582b
Data Center Implementation Engineer at a consultancy with 1-10 employees
I think the customer service is really good. I call Cisco any time and I can usually get someone to help me with whatever I need at whatever time I call. View full review »
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
DarrylG
Technology Support Specialist at Fujitsu
Cisco's technical support seems pretty good. No complaints about the response time. When we were into the implementation phase, we had two cases and they were able to respond quickly and to resolve the cases quickly. View full review »
ITEvolutd7ab
IT Evolution Manager at a aerospace/defense firm with 1,001-5,000 employees
We are buying support services from a Cisco partner, and they have not always worked perfectly. Sometimes, we have to open many types of tickets. We have to make them very clear what we need and just exclusively ask them to forward a request to Cisco. Once we get to Cisco, the support works. Since the product is new, it is difficult to get the partners onboard. Other companies are not able to provide effective support for this technology yet. View full review »
SystemsNd760
Systems Network Manager at a non-tech company with 1,001-5,000 employees
We have not really dealt with technical support, yet. We are using the Cisco professional services to help us with the design and configuration. View full review »
Mark Hayden
Lead Network Engineer at a consultancy with 10,001+ employees
Technical support is good but limited because Cisco ACI is so new. There's a lack of expertise on the support side. You need to get the right engineer on the call when you're having a problem. View full review »
SeniorNe9978
Senior Network Engineer at a pharma/biotech company with 1,001-5,000 employees
We use professional services for the design configuration. View full review »
SrNetEng2781
Sr Network Engineer at a financial services firm with 1,001-5,000 employees
There have not been that many hard, critical issues. There were some minor issues which were handled by technical support efficiently, but there have been no critical issues up until now. View full review »
PaulIlavarasu Balasekar
Technical Lead at a tech services company with 10,001+ employees
I have been a bit disappointed with technical support from Cisco. They will often take some time to respond. But once they start they are okay. I feel they need to improve their service. View full review »
ITNetwor4773
IT Network at a healthcare company with 201-500 employees
We had some problems so we opened a tech case and we got help. We could do the things we couldn't do so their support is great. View full review »
Dinesh Thathanath
Sr Manager at Cognizant
We use technical support for this product. We have our internal support team also. If we have additional feedback needed, we go back to Cisco. We are Cisco partners. Our experience with their support has been very good. I can communicate directly with certain BUs. We have been able to communicate with Cisco directly on certain questions. There are issues which have been very easy to resolve. View full review »
Dash Brousseau
Network Engineer at a financial services firm with 51-200 employees
I've not used the technical support. I've been working with our Cisco reps and a few professional service providers. They are amazing, number one. Their main office is walking distance from my company's office. I can just walk over and complain. It's good having face-to-face relationships. View full review »
NetworkE623b
Network Engineer at a healthcare company with 10,001+ employees
Technical support has been pretty good. I haven't worked with them too much with the ACI stuff, but some of my coworkers have and they said they've had good support experiences. View full review »
Director5596
Director of Network and Security at a tech services company with 501-1,000 employees
Technical support for this solution is pretty good. We've had a few incidents with environment reliability, but getting to the right engineering teams hasn't been difficult. View full review »
Assistan77f2
Assistant Director IT at a healthcare company with 10,001+ employees
The technical support for this solution is great. We bought support and it's been going well. View full review »
NetworkM787d
Network Manager at a university with 501-1,000 employees
Technical support for this solution is great. The ACI guys have been some of the best technical support people that I've worked with at Cisco. They just seem to know things better than the other groups within their support infrastructure. View full review »
Platformbd19
Platform Engineer at a energy/utilities company with 1,001-5,000 employees
It is possible because we have a contract with them, they are always available. Whenever I have had to talk to them, they are very responsive. When issues have happened, there have been about four or five issues, they were able to have them solved within a day or two. View full review »
Bojan Jambresic
Senior Network Engineer
The technical support is good. Though, I am not that experience with them, as I try to resolve issues on my own. View full review »
Director6a4a
Director Engineering at Freudenberg IT GmbH & Co. KG
I like the technical support. It is great. We have a good team on the other end of the line. We also have good support from our sales engineer (SE). View full review »
NetworkAc25c
Network Architect at a comms service provider with 10,001+ employees
Cisco technical support has been great over the last five to six years that I have worked with them. We have two open cases with them now. All issues are solved in a timely fashion. View full review »
NetworkE88af
Network Engineer at a energy/utilities company with 10,001+ employees
I would rate the technical support as an eight out of ten. View full review »
John Sweet
Network Manager at California Department of Corrections
We hired an employee who used to work for Cisco technical support, and this person has been much more useful than the Cisco tech, itself. Technical support has not always been what we had hoped for. However, we've had a lot of on-site support with our advanced services, and they've been great. View full review »
NetworkE6ce9
Network Engineer at a financial services firm with 1,001-5,000 employees
The technical support has been okay for what we are doing. We haven't done anything very tricky. However, what we are doing has been out of the ordinary scope of networking. We have everything we need in terms of support. The technical support has been helpful. View full review »
Infrastr4106
Infrastructure Engineer at a financial services firm with 201-500 employees
I haven't had to work with Cisco's tech support too much yet. I've been using professional services. View full review »
Anders Westermann
Network Specialist at a comms service provider
I haven't a lot of experience with technical support for this product. My colleague has experience with the technical support and says that they are good. View full review »
Daniele Leonardo De Fancesco
Network and Security Engineer at Lutech Group
The technical support is very good. I don't use them that much because the platform is very robust and well-documented. However, in the past, we needed them a lot, and they were very useful and helpful. View full review »
NetworkE67f2
Network Engineer at a financial services firm with 10,001+ employees
The technical support is good. We have a dedicated team from Cisco. View full review »
MajorCha1741
Major Change Supervisor at Vodafone
Their technical support is top notch. View full review »
Stephane Deroch
Network Architect at Air France
I would rate the technical support as an eight out of ten, because it can be very difficult to find the right person to provide us answers. Our project needs a lot of knowledge with very complex solutions. View full review »
NetworkE663b
Network Engineer at a tech services company with 51-200 employees
The technical support is good. We have Cisco SEs assigned to this project, and we have used them. They are pretty responsive. We have been happy with them. View full review »
NetworkE4953
Network Engineer at a comms service provider with 1,001-5,000 employees
Their technical support is very good. We had a problem and Cisco gave us the best engineer to resolve the issue. View full review »
Razvan Valceanu
Systems Engineer at a tech services company
I haven't used the technical support. View full review »
Michel RASIAH
Network Engineer at Societe Generale
The technical support is okay. We have been looking into some issues with our legacy network when migrating our ACI. While the tech support has responded well, we are still waiting for some more information. View full review »
George Ribarski
Information Security Architect at Progress Software Corporation
There have been challenges with the technical support. Though, the product is almost three to four-years-old, there are still things that only a few people can solve. So, Cisco should put more effort into training their people. View full review »
NetworkEc10c
Network Engineer at a tech services company with 501-1,000 employees
We have had two calls with technical support. They are not the best. We opened a case to diagnose issues and it's taken weeks to get someone on the case and to move forward. View full review »
NetworkA270c
Network Architect at a comms service provider with 10,001+ employees
The technical support has been excellent. We engaged with Cisco Professional Services to help us get set up and their support has been outstanding. We have had our questions answered. New software and code has been provided when needed. View full review »
Gael Ravot
Network Engineer at Etta de Vaud
I have never had to open a technical support ticket. View full review »
Ruben Del Monte
Network Consulting Engineer at a comms service provider with 10,001+ employees
There is a dedicated support team inside the Cisco, except (instead of them) we are doing all the day-to-day, standard support activities for our customers. View full review »
Federico Nicolelli
Network and Security Manager at a tech vendor with 1,001-5,000 employees
Their technical support is as good as their other products. View full review »
ITNetwor78fd
IT Networker Engineer at a energy/utilities company with 10,001+ employees
The solution's technical support is good. They help us with the operations. View full review »
NetworkA92ac
Network Architect at a financial services firm with 10,001+ employees
I would rate the technical support as a nine out of ten. View full review »
NetworkE486a
Network Engineer at a tech services company with 5,001-10,000 employees
Cisco has a powerful technical team, which is very useful for us. View full review »
NetworkE1539
Network Engineer at a healthcare company with 10,001+ employees
I would give their technical support an eight out of ten. View full review »
Principa2c58
Principal Engineer at a tech company with 10,001+ employees
I have not contacted technical support. View full review »
Pau Sastre Vazquez
Network Engineer at a pharma/biotech company with 1,001-5,000 employees
I have not opened a ticket yet, but one of my partners says the support is good. View full review »
Nicolas Deslauriers
Project Manager at Radio France
As the project manager, I don't call the technical support. View full review »
NetworkEb520
Network Engineer at a hospitality company with 10,001+ employees
Cisco ACI customer service is very good. View full review »
Esteve Codina
IT Network Engineer at MANGO
Their technical support is fantastic. Whenever I have a problem, our partners at Cisco support answer quickly. View full review »
CloudAdva9fe
Cloud Advisory Consultant at Accenture
It is standard Cisco technical support. We have not experienced any specific issues nor benefits. View full review »
NetworkE07e9
Network Engineer at a political organization with 10,001+ employees
The technical support is good. We had an issue where we had to talk to Cisco's technical assistance, and it worked out. View full review »
Mathys Chauvain
Network Engineer at BPCE Infogérance & Technologies
We have technical support with Cisco, and it is great. They are easy to reach. We are big client. They generally solve our issues. View full review »
Omer Yavuz
Group Leader at Havelsan Hava Elektronik Sanayi Ve Ticaret A.s.
We've had to use their technical support and have found them to be helpful. View full review »
Collabor130b
Sr. IT System Administration at a government with 10,001+ employees
Sometimes I get stuck with somebody from technical support who does not understand the problem. If they are having trouble then they need to get help with it more quickly. View full review »
Learn what your peers think about Cisco ACI. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.