Cisco ASA NGFW Customer Service and Technical Support

Security Officer at a government
Their tech support has been pretty good. If the need arises, I contact them directly. Usually, our issues get resolved within 30 minutes to an hour. For us, that's pretty good. View full review »
Cisco Security Specialist at a tech services company with 10,001+ employees
Cisco's technical support for ASA is very good. I have dealt with them many times. They are very well prepared. If you have a Smart Account, they will change your device by the next business day. That is a very good point about Cisco. You have to pay for a Smart Account, but it's very useful. View full review »
Senior Network Engineer at Orvis Company, Inc
Tech support is good. We have an exceptional sales rep or project manager. Jenny Phelps is the person we work with and if we have any questions or anything that needs to be escalated, we send it to her and it's usually done very quickly. That relationship is a huge value. Jenny is worth her weight in gold. View full review »
Learn what your peers think about Cisco ASA NGFW. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,487 professionals have used our research since 2012.
Network & Security Administrator at Diamond Bank Plc
I do everything if you need a Cisco ASA solution to be deployed for an infrastructure requirement. We are just a team of three. There is just me and my colleagues. I'm in charge of all the infrastructure system, including the network and security infrastructure. On all tasks related to the system security and network infrastructure, I'm in charge of it. I had to work with Cisco customer support two or three times, a long time ago. I had to work with them based on a problem with my call manager. We had a good ability to work together with Cisco customer support. It was normal. They asked about the information on the installation. I had to upload it to them. They took that and came back to my problem with the results. I had a good experience with them. View full review »
Jonathan Muwanga
Head of Information Communication Technology at National Building Society
We have a Cisco partner, so if ever we did have issues we'd go through them, but up until now — this bank has been open for four years — we've never had an issue with the Cisco firewall. View full review »
Beka Gurushidze
System Administrator at ISET
Technical support with Cisco is very good. We feel the company is very reliable and very competent. I have very good feelings about the future for project operations. View full review »
CSD Manager at BTC
Technical support is a very strong point in Cisco's favor. I would rate it very highly. The support is excellent. View full review »
Amit Gumber
Senior Manager at HCL Technologies
On a scale of one to ten, I would evaluate Cisco support as a ten. I get support in a fraction of time. There is no problem in getting support. View full review »
Mustafa Ahmed
Network Security Engineer at qicard
We have used technical support quite a bit and always contact them if we have an issue. They will always respond as soon as possible. So I think the support is great. We don't have any issue with them being unresponsive or providing bad solutions. I like to check with them on solutions sometimes and they respond as soon as possible. It saves time and helps me to be sure I am doing the right thing before I go in the wrong direction. View full review »
Sr. Network and Security Engineer at Eli Research
We are getting the best support from Cisco and we are not getting the best support from Palo Alto. View full review »
Lwazi Xashimba
Network Specialist at a financial services firm with 501-1,000 employees
We have a Cisco partner we're working with. But if they're struggling to assist us then they can log a ticket for us. Our partner is always a 10 out of 10. View full review »
IT Manager, Infrastructure, Solution Architecture at ADCI Group
Technical support for this solution is good. Most of the technicians are technical people that have certifications such as CCNA, CCNP, CCIE, and CCISP. I think that they are well knowledged and well educated about the Cisco culture, industry, and products. The Cisco distributors are everywhere, even if I'm speaking about the Middle East. I can find distributors everywhere in Dubai. Here in Dubai, the support is great, including for firmware updates, and even replacing the hardware when the firewalls crash. View full review »
Ahmed Nagm
IT Solution Consultant at PCS
I don't have much experience with technical support since contacting tech support incurs additional costs. I have been relying on my technical knowledge and experience so far. View full review »
Heritier Daya
Network Administrator at a financial services firm with 1,001-5,000 employees
Cisco has a very good team for support. They are always available, and they give you a flexible solution. It is not just about getting a solution. We are learning, as well, when we request assistance. They also have a knowledge base that we can access in order to find resolutions for problems. View full review »
Senior Network Administrator at a construction company with 1,001-5,000 employees
We only contacted technical support during initial implementation and that was all handled by the consultant. I have a lot of other Cisco related tickets open, so we're used to the process. I would say, however, that we're also using Meraki, and the Meraki support is way better, in my opinion. Cisco support tends to take longer, and I mean really long given the fact that subject matter is sometimes also more complicated, so it really depends. When you compare that directly to Meraki, Meraki answers the same day, and I cannot say that about the legacy Cisco support items. I can understand that the market for the legacy service is so much bigger for Cisco, so I can see why it takes longer. View full review »
Information Technology Manager at a financial services firm with 10,001+ employees
Support has been very good, very professional, got right to the point. My third-party administrator got stuck on setting up some tunnels. We called ASA support and they walked him right through how to do it. That was good. View full review »
Hassan Javaid
Senior Executive Technical Support at AITSL
The technical support of Cisco is very good. Nowadays, you can get anything over the Internet. They provide help over the Internet. There is a very full forum, which is manually supported. View full review »
Solutions Architect at a manufacturing company with 10,001+ employees
Technical support for this solution is really good. We had an issue with a firewall and it was a good turnaround that was quick. View full review »
Senior Network Administrator at Washington Trust Bank
The technical support is good and the response time quick. We had some firewalls down and gave them a call. They helped resolve the issue and it was all positive. View full review »
Information Security Officer at a government with 501-1,000 employees
Customer support was decent, although we definitely don't feel like you get the value of the mandatory support/maintenance fees. View full review »
Mbaunguraije Tjikuzu
Information Security Administrator at Bank of Namibia
The technical support from Cisco is excellent. View full review »
Seang Haing
Team Leader Network Egnieer at deam
I've been exploring the technical support for Cisco ASA. I haven't had any problems with it. View full review »
Michael Collin
Senior System Engineer at a tech services company with 11-50 employees
My experience with customer service is very good in general. When I have a good person on the phone, or on the email, it's in general very fast and the reply is good. It's a good solution in general. View full review »
Ahmad Alkoragaty
IT Consultant at MOD
Their technical support is good. We have a maintenance contract with them for two years and we plan to renew the contract. View full review »
CEO at Smart Secure Solutions N.V.
Their technical support is very good. View full review »
Network Security/Network Management at a K-12 educational company or school with 201-500 employees
The technical support from the company is very good. They are always available when we have problems. View full review »
IT Specialist at a government with 1,001-5,000 employees
We have contacted technical support about an issue that we were having, and it took a very long time for them to figure it out. We were on the phone for six or seven hours with them. View full review »
Integration / Wireless Engineer at J.B. Hunt Transport Services, Inc.
Technical support for this solution is good. The response times meet our expectations and we have not had any issues. View full review »
Johnsey Kivoto
IT Manager at a manufacturing company with 51-200 employees
I have not used the technical support for Cisco ASA. View full review »
IT Manager at a construction company with 11-50 employees
I have used technical support once, and they were superb. View full review »
Network Administrator at a healthcare company with 501-1,000 employees
During the mitigation process, I used tech support. But, I still have not had a completely clean migration process. View full review »
Mahmoud Ashoub
Team Leader, Information Risk Engineer at National Bank of Egypt
Their support is good and helpful but sometimes it takes them a while to respond. We have been stuck in critical situations so we opened a critical ticket but it took them a while to respond. View full review »
IT System Administrator at PFW HAVACILIK
There is 24/7 support anytime, anywhere. View full review »
Information Security Officer at a non-tech company with 10,001+ employees
If I were to rank the tech support, I would give it an eight or a nine. They have not been able to resolve all of my problems. I had to find my solutions on the web myself. I found other users with similar issues to what I had experienced. Then, I resolved the issues by myself. View full review »
Technical Services Manager at a comms service provider with 10,001+ employees
I would rate the technical support a rating of seven out of ten. View full review »
Network Engineer at a media company with 51-200 employees
Normally the Cisco tech support team are good. But, we have had some problems with tech support with this product. Some of the tech support team are really not familiar with how the IPS works. And, there is some disconnect between the tech support. Maybe they're not trained well. They're helpful, but not knowledgeable. View full review »
Fadil Kadrat
Network Engineer at Banque des Mascareignes
When I need support, Cisco has provided quality support. I like working with them because of their support system. View full review »
Network Operations Center Team Leader at a financial services firm with 10,001+ employees
Yes, we use the technical support maybe twice a year. We received a very fast response time. View full review »
Learn what your peers think about Cisco ASA NGFW. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,487 professionals have used our research since 2012.