Cisco ASA NGFW Customer Service and Technical Support

NSA0898776
Network & Security Administrator at a financial services firm with 5,001-10,000 employees
I do everything if you need a Cisco ASA solution to be deployed for an infrastructure requirement. We are just a team of three. There is just me and my colleagues. I'm in charge of all the infrastructure system, including the network and security infrastructure. On all tasks related to the system security and network infrastructure, I'm in charge of it. I had to work with Cisco customer support two or three times, a long time ago. I had to work with them based on a problem with my call manager. We had a good ability to work together with Cisco customer support. It was normal. They asked about the information on the installation. I had to upload it to them. They took that and came back to my problem with the results. I had a good experience with them. View full review »
Beka Gurushidze
System Administrator at ISET
Technical support with Cisco is very good. We feel the company is very reliable and very competent. I have very good feelings about the future for project operations. View full review »
Jijish Gopi
Security Engineer at a tech services company with 201-500 employees
I have never called the tech support, apart from a hardware issue, but that is done through the vendor, a third-party support team. View full review »
Frank Theilen
IT Adviser/Manager with 51-200 employees
Customer Service: Customer service is non-existent. You need to go through a very complex and annoying approval system before you can get any help. The support then gets asked a question and you get one word answers. It takes you hours to find out what version of an update you need to install, and then another day to find out how to install it. Technical Support: I would give technical support a rating of zero out of 10. It is clear that Cisco is not for the end-customer, but rather for resellers and providers. They might have better contracts and get more technical support. View full review »
Ahmed Nagm
CEO at PCS
I don't have much experience with technical support since contacting tech support incurs additional costs. I have been relying on my technical knowledge and experience so far. View full review »
In432TchMn89
Information Technology Manager at a financial services firm with 10,001+ employees
Support has been very good, very professional, got right to the point. My third-party administrator got stuck on setting up some tunnels. We called ASA support and they walked him right through how to do it. That was good. View full review »
Hassan Javaid
Senior Executive Technical Support at AITSL
The technical support of Cisco is very good. Nowadays, you can get anything over the Internet. They provide help over the Internet. There is a very full forum, which is manually supported. View full review »
ipmplspr538920
Security Governance at a comms service provider with 1,001-5,000 employees
Experience with technical support was mitigated. Technically, they denied any issues on the node and call the memory leak issue, "A cosmetic issue." They were stating that memory disappearance reported by SNMP was an error and will have no impact on the traffic. They have reviewed this since we have recorded several blackouts during the year. View full review »
reviewer818484
Information Security Officer at a government with 501-1,000 employees
Customer support was decent, although we definitely don't feel like you get the value of the mandatory support/maintenance fees. View full review »
Christina Phillips, MBA
Principal Network Engineer at a tech services company with 51-200 employees
Customer Service: Generally, we do not need customer support, so it is hard to rate. Technical Support: Generally we do not need technical support, so it is hard to rate. View full review »
Mbaunguraije Tjikuzu
Information Security Administrator at Bank of Namibia
The technical support from Cisco is excellent. View full review »
Seang Haing
User at deam
I've been exploring the technical support for Cisco ASA. I haven't had any problems with it. View full review »
Fabrizio Volpe
Senior Consultant at Unify Square
Over many year, the only kind of support we needed directly from Cisco was (really seldom) for parts replacement View full review »
NetworkE721d
Network Engineer with 201-500 employees
An eight out of 10. TAC was very good but some engineers were quite slow and I ended up figuring out the issue myself. But overall, I like Cisco TAC a 1000 times more than Juniper TAC. Arista is the best TAC so far in my experience, they have the best talent pool. View full review »
Pete Nixon
Senior Network Security Engineer at a university
With Cisco TAC, you can always get an answer to technical issues, and with the thriving Cisco support forum, you can always get answers to questions even if you don't have TAC. View full review »
Alin Prodea
Network Security Administrator at a tech company with 5,001-10,000 employees
I would give a rating of eight out of 10, compared to others vendors. The technical support is much better than most vendors, but let's say not as good as F5 Networks technical support. View full review »
Danut Agache
Computer Networking Consultant and Contractor
Very satisfied. View full review »
Alexander Kostov
Senior IT Networking and Security Manager at a tech services company with 10,001+ employees
In terms of technical support, it depends on the different cases. I would surely give Cisco technical support a rating of 9/10. View full review »
Rizal Meijer
Networking Specialist at a insurance company with 1,001-5,000 employees
I would give technical support a rating of 9/10. Cisco is one of the best, if not the best, in support. View full review »
BogdanV
Presales Consultant at a tech services company with 51-200 employees
Sergei Chernooki
System Engineer at a tech services company with 501-1,000 employees
Cisco technical support makes a good impression most of the time. View full review »
ramesh1923
Technical Specialist with 5,001-10,000 employees
Timothy Ames
Member of the Board of Directors at a tech services company with 1,001-5,000 employees
Support with Cisco TAC, or with VARs like WWT and Trace3 is usually pretty good. View full review »
Syed Razvi
Network and System Engineer at a non-tech company with 201-500 employees
I would give technical support a rating of a nine out of 10. View full review »
Johnsey Kivoto
IT Manager at a manufacturing company with 51-200 employees
I have not used the technical support for Cisco ASA. View full review »
Alvaro Picado
Systems Manager at a non-profit with 201-500 employees
Honestly, we have not had to use it much. View full review »
Rizwan Siddiqi
Network Security Consultant at a tech services company with 51-200 employees
Customer Service: 9/10. Technical Support: 9/10. View full review »
ITmgr302604
IT Manager at a construction company with 11-50 employees
I have used technical support once, and they were superb. View full review »
it_user588258
Network Administrator at a healthcare company with 501-1,000 employees
During the mitigation process, I used tech support. But, I still have not had a completely clean migration process. View full review »
AccountMe9ae
Account Manager
Azar Mammadli
IT Operation Manager
I would give them a high rating. View full review »
Meei Ling Tan
Senior Network Specialist
I would rate the technical support at 8/10. View full review »
it_user477366
Security Technical Architect at a tech services company with 10,001+ employees
I give technical support a rating of 5/10. View full review »
Mahmoud Ashoub
Team Leader, Information Risk Engineer at National Bank of Egypt
Their support is good and helpful but sometimes it takes them a while to respond. We have been stuck in critical situations so we opened a critical ticket but it took them a while to respond. View full review »
BURAK YESILDERYA
IT System Administrator at a transportation company with 201-500 employees
There is 24/7 support anytime, anywhere. View full review »
Tulga352
Network Engineer at a mining and metals company with 1,001-5,000 employees
Technical support is great. They are very responsible, know the bugs and workaround. View full review »
Sedef Koker
IT Manager at a manufacturing company
I have never needed support from Cisco. View full review »
InfSec4893
Information Security Officer at a non-tech company with 10,001+ employees
If I were to rank the tech support, I would give it an eight or a nine. They have not been able to resolve all of my problems. I had to find my solutions on the web myself. I found other users with similar issues to what I had experienced. Then, I resolved the issues by myself. View full review »
it_user456837
Project Manager with 11-50 employees
I would rate the technical support at 10/10. It is the best. View full review »
it_user346116
I.T Security Consultant
Joseph Kingori
IT Support Engineer
I haven't had a chance to interact with the support team. View full review »
Tech432SrvcMn
Technical Services Manager at a comms service provider with 10,001+ employees
I would rate the technical support a rating of seven out of ten. View full review »
Tahir Javed
Manager Network Security at a financial services firm with 5,001-10,000 employees
Excellent but if non-Indian engineer is assigned. View full review »
Reviewer8932
Technical Administrator at a tech services company
Ed Dallal
Founder, CEO, & President at Krystal Sekurity
Customer Service: I would give customer service a rating of 10/10. Technical Support: I would give technical support a rating of 10/10. View full review »
ICTmanager564855
ICT Manager with 1-10 employees
We use the technical support of Cisco through a partner, so I do not have direct access to the Cisco IT technical support. View full review »
Net823Eng2
Network Engineer at a media company with 51-200 employees
Normally the Cisco tech support team are good. But, we have had some problems with tech support with this product. Some of the tech support team are really not familiar with how the IPS works. And, there is some disconnect between the tech support. Maybe they're not trained well. They're helpful, but not knowledgeable. View full review »
Aaron Solis
ESS Security with 201-500 employees
Fabian de Wit
Corporate Information Security Officer
The technical support is good. View full review »
Dorin Berbescu
Executive Manager with 11-50 employees
I would give technical support a rating of 9/10. View full review »
it_user614874
Gerente de Telecomunicaciones at a financial services firm with 1,001-5,000 employees
I rate support 7/10. View full review »
Fadil Kadrat
Network Engineer at a tech services company with 201-500 employees
When I need support, Cisco has provided quality support. I like working with them because of their support system. View full review »
Mohamed Shehada
Senior Network & Data Communication Engineer at a tech services company with 201-500 employees
Nine out of 10. View full review »
NetworkO9ae4
Network Operations Center Team Leader at a financial services firm with 10,001+ employees
Yes, we use the technical support maybe twice a year. We received a very fast response time. View full review »
Deanna Acre
Information Systems Manager at a manufacturing company with 201-500 employees
I have not used technical support. View full review »
Arshad Mohammad Khan
Security Consultant at Accenture
Technical support and documentation is great. View full review »
Shaikh Muhammad Adeel
Sr Network Engineer at a tech services company with 501-1,000 employees
it_user413292
Regional Manager - Pre Sales at a tech services company with 51-200 employees
Technical support is very good. View full review »
AhmadManzoor
Solutions Architect at a tech services company with 51-200 employees
it_user470943
ICT Manager - Network Operations at a healthcare company

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