Cisco ASAv Customer Service and Technical Support

Network Engineer at a comms service provider with 1,001-5,000 employees
Cisco is a well-known vendor and its support is good. In my previous company, we sometimes used a vendor rather than direct Cisco support, but sometimes we used Cisco. For ASA in my current company, we have additional support from the local vendor. If we have a problem we can also initiate a ticket directly on the Cisco support site. View full review »
Ryan Partington
Systems Administrator at Universal Audio
We have definitely made some calls to Cisco regarding issues. While it is time consuming, they are thorough. Sometimes depending on the urgency, if there is a real P1 problem going on, it would be more helpful to go straight to the chase than to have to go through troubleshooting steps that are mandated. A lot of times, it is understandable why they're there, but I wish they had a different, expedited process, especially when they're dealing with our senior network engineer who has already ruled out some things. Cisco tends to make you go through the steps, which is part of any normal troubleshooting. However, when you're dealing with an outage, it can be very frustrating. View full review »
Vikram Arsid
Cyber Security Software Engineer at Fireeye
It is all self-guided, and we were already using the physical appliances. Therefore, we knew how to use the product. View full review »
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Technical Manager at a comms service provider with 501-1,000 employees
I haven't dealt with technical support. We just check online, and if we have to contact Cisco about major issues, it's an internal department dealing with that. I don't know how technical support is, because our technical support team is located in Sofia, and I am in the Netherlands, so I don't have any view on that. View full review »
Senior Information Security Engineer at a financial services firm with 501-1,000 employees
They have pretty good customer support. The solution's technical support is great. View full review »
Jonathan LELOU
Ingénieur technico-commercial at Inter-Continental Business Machines (ICBM)
I have not had direct experience with technical support for the firewall. I contacted support for the switching. For the firewall, I have not had to contact them at all. View full review »
George Karani
IT Manager
Technical support is good. The only thing is that Cisco cannot support you unless you have a contract with them. You have to go through the reseller in Africa. I don't see why Cisco cannot communicate directly with the customer, especially when I can prove that I have the device. They should allow customers to talk to them directly instead of having to go through the reseller. View full review »
Farhad Foladi
Cloud Services Operation Engineer at Informatic Services Company (ISC)
For technical support, I have little experience with Cisco, unless they patch some issues. I raised a ticket and got the response immediately. They are very supportive. View full review »
Donald Fitzai
LAN admin at Cluj County Council
I am satisfied with the customer service because the assistance I got from the Cisco engineer was very good. View full review »
Munish Gupta
Partner - Consulting & Advisory at Wipro Technologies
Its technical support is the main reason why we selected the product. View full review »
Nasser Abd EL Rahman
IT Infrastructure Manager at Beltone financial
The few times I've had to call in technical support, the service was excellent. I've had no issues. View full review »
Cristian Serban
Network Engineer at a financial services firm with 5,001-10,000 employees
I haven't had any major problems so I haven't had to open a ticket with technical support. View full review »
Systems Administrator at a manufacturing company with 501-1,000 employees
We bought it from a supplier and they supplied the support, as well, and that's been fine. View full review »
Bashir Bashir
IT Administrator at Bash and Co
I haven't had to deal with technical support, so I don't have much to say. View full review »
Find out what your peers are saying about Cisco, pfSense, Microsoft and others in Firewalls. Updated: November 2019.
382,399 professionals have used our research since 2012.
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