Cisco Contact Center Enterprise Archived Reviews (More than two years old)

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Consultant
Sr. Cisco Collaboration Presales Engineer at a tech services company with 51-200 employees
Jan 27 2016

What do you think of Cisco Contact Center Enterprise?

What is most valuable?

Usability Ease of integration Security Perfection Documentation

What needs improvement?

Some usability issues need to be improved.

For how long have I used the solution?

I've used it for three years.

What was my experience with deployment of the solution?

There were no issues with the deployment.

What do I think about the stability of the solution?

This is the stand-out point with Cisco CC. It's very stable.

What do I think about the scalability of the solution?

Cisco provides cost effective options for migration from Express to Enterprise CC suites.

How are customer service and technical support?

Customer Service: 8/10 Technical Support: 9/10

Which solution did I use previously and why did I switch?

No other solution was used.

How

What is Cisco Contact Center Enterprise?

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Also known as
Contact Center Enterprise
Cisco Contact Center Enterprise customers
Cimpress, Energisa, Raiffeisen Bank