Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based selfâservice and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
Cisco CVP market share
As of March 2024, the market share of Cisco CVP in the IVR Systems category
stands at 2.4%, marking a decrease
of 57.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
