Cisco Email Security (ESA) Customer Service and Technical Support

Regional ICT Security Officer EMEA at a energy/utilities company with 10,001+ employees
Cisco's technical support is, perhaps, taking a different approach to the way that IronPort managed systems. Cisco tends to try and answer questions or problems by email more, initially, rather than talking to someone on the telephone. Sometimes that's not quite as good as IronPort was. But, in general, Cisco is good in that when we have a question they will respond quickly. But equally, because we've had these systems for several years, there is a good pool of experience in our security team so that we don't regularly have to ask questions of Cisco support. View full review »
Security Engineer at a energy/utilities company with 201-500 employees
The support is great. They are very fast with their responses and are very knowledgeable. Its support is available 24 hours. These things are very good. View full review »
John Agunbiade
Network Security Engineer at IT Central Station
The support is great. It's one of the best, if not the best. If you have a particular issue, Cisco can SSH tunnel into your box and help you fix it. As long as we had a running contract, their response time was five minutes, tops. If you don't have a running contract but there is a security issue, say malware, for example, they'll respond. But if it has to do with hardware, they don't respond. They'll tell you to get a contract before they'll respond. It depends on what the issue is. View full review »
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Jean Gabriel Dick
IT Infrastructure at a healthcare company with 1,001-5,000 employees
We haven't had to use tech support customer service. We've had a couple of little things come up, but for the most part, they've been pretty stable, so we haven't had any issues. View full review »
Gaurav Shakya
Information Security Administrator at Adobe
Technical support was really good. There were two cases where we raised priority tickets and they responded well. They even helped us on Saturdays. Support was good. View full review »
Network Security Engineer at Konga Online Shopping Ltd
I did contact support once or twice before I left and that was during the license regeneration. We had an issue which was more like a wrong configuration. There were some steps that needed to be taken to correct it. Support was awesome, although it took a while. View full review »
Ed Dallal
Founder, CEO, & President at Krystal Sekurity
Their technical support is very good. We haven't had any issues. Their response is very prompt and they are very knowledgeable. View full review »
Keith Kroslow
Senior Email Engineer at a legal firm with 1,001-5,000 employees
Technical support is definitely good. The turnaround time to speak to someone is very good, as well. View full review »
Mir Mustafa Ali
Network Engineer at McDonalds
Technical support is really good. As far as I know, whenever we need it, they help us very well. Within half an hour or an hour of our call, we get technical support to WebEx us, depending on the situation or the issue. That's pretty quick. View full review »
Muhammad Qureshi
Network Security Consulting Engineer at a manufacturing company
Technical support is very fast to respond. They are well-trained and experienced. View full review »
Rizwan Siddiqi
Network Security Consultant at Medialogic
The few times we have contacted technical support we have received very good performance from them. This is one of the strong points. They have very good technical support. They provide timely responses. Technical support is very good from Cisco for every product. View full review »
Syed A. Raheem
Group Head of Cyber Security at a transportation company with 10,001+ employees
We connect through a local/regional partner. Cisco is not good in dealing proactively or even reactively, so we end up relying on partners. View full review »
Sofiane Medhkour
Head System /Solution Architect at sorfert
The technical support is good. Right now, I am paying for it, but I don't use it because the solution is stable. View full review »
Setu Bandhan Saha
System Administrator at a financial services firm with 1,001-5,000 employees
The technical support is quite good. Whenever I need them, I just raise a case, then someone responds. I have no complaints. View full review »
Find out what your peers are saying about Cisco, Proofpoint, Fortinet and others in Messaging Security. Updated: February 2020.
398,890 professionals have used our research since 2012.