Cisco Email Security (ESA) Implementation Team

Information Security Analyst at a healthcare company
Since we are using Cisco cloud appliances, we had to have Cisco's involvement. They brought up the cloud appliances, where the initial configuration is done, and then we were the ones who started doing the final configurations, the moves and the migrations, as we entered the testing phase. We then moved more toward the final production move. In terms of our experience with Cisco reps, I can speak on it more broadly as well, not just from a shear email-security perspective. When implementing a Cisco product, they're great in those initial stages. You get that expert help and it's a relatively smooth bring-up. For the things that go wrong, you have a Cisco person working with you who has the answer or knows who to go ping to get the answer. It's really nice. That changes a little bit as time goes on. Once that expert is no longer helping you with your initial bring-up, then you rely more on the vendor's support matrix to get your solutions further tuned and to work out the little wrinkles as you experience them. Of course, it is universal - I haven't seen an example where this is exception - that this process is less smooth. As far as initial bring-up goes with Cisco, it's very smooth. Once that expert is no longer working with you on the bring-up and you run into issues and need to get help, that's less smooth. It's less smooth in that when you call any vendor's support line you get varying degrees of expertise. The same challenges are experienced with any international company where there could potentially be language barriers, based on where your call gets routed for support. That can slow the whole process down a bit. That's just a reality of today's world, but it's workable. Unfortunately, it's a rather normal thing but there are different skillsets depending on the individual you're talking to, and then, depending on what the issue is and how complex the issue gets, your time to resolution may end up dragging out a lot longer than you had originally anticipated. View full review »
Regional ICT Security Officer EMEA at a energy/utilities company with 10,001+ employees
Because we had the systems before Cisco bought IronPort, we used some assistance from the then-IronPort company for the initial set up. But our own personnel were involved in training courses, so most of the configuration was done by Fugro people. The IronPort consultants were very good. Because the company was keen for business, they were keen to assist us. At the time, we were, perhaps, one of the more unusual cases because of the quantity of junk, spam, and other types of emails that were being sent to Fugro recipients. IronPort, at that time, was very responsive, very helpful, easy to deal with and, usually, very knowledgeable about the product. View full review »
Security Engineer at a energy/utilities company with 201-500 employees
An implementation partner, SecureLink, helped with the setup. They did a good job and were knowledgeable in the product. But, as an implementation partner, they do not take responsibility for any failures of the product. Cisco helps with the day-to-day. We set up the filtering options ourselves. View full review »
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Jean Gabriel Dick
IT Infrastructure at a healthcare company with 1,001-5,000 employees
No, we didn't implement through a vendor we go direct through Dell. And the experience was excellent. We have a great relationship with our Dell sales team as well as their support and customer service organization. View full review »
Keith Kroslow
Senior Email Engineer at a legal firm with 1,001-5,000 employees
We worked with a partner consulting firm, Presidio, who very useful and helpful. We did a proof of concept first off, then did a hard cut over on the weekend. View full review »
Muhammad Qureshi
Network Security Consulting Engineer at a manufacturing company
We used an integrator. I was not involved directly. View full review »
Setu Bandhan Saha
System Administrator at a financial services firm with 1,001-5,000 employees
We had a partner who did the deployment and customization, who was very good. Also the Cisco support was there, so anything that we felt uncomfortable with, or when we could not understand policy, we just raised the case, and they helped us with it. From our end, three to four people were involved in the deployment. View full review »
Find out what your peers are saying about Cisco, Proofpoint, Fortinet and others in Messaging Security. Updated: February 2020.
398,567 professionals have used our research since 2012.