Cisco Email Security (ESA) Reviews

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RegionalICT835j
Real User
Regional ICT Security Officer EMEA at a energy/utilities company with 10,001+ employees
Featured Review

What is most valuable?

Initially, the most valuable feature for us was the SenderBase Reputation, because that reduced the number of emails that were even considered by the system by a huge number, before we ended up… more»

How has it helped my organization?

When we first had Cisco hardware, we were having significant problems in that we were getting something like 10,000 emails per device per hour. We have four devices, so if we calculate that up it was… more»

What needs improvement?

We have occasionally had hardware problems because we are using an appliance-based solution, but that might change.

If you previously used a different solution, which one did you use and why did you switch?

We switched to using IronPort because it gives us a second line of defense from spam, phishing, and all the other problem emails. One of the reasons was that there was a major spike in the number of… more»

What other advice do I have?

Having a good understanding of the product helps in the implementation process, so do some upfront training before you adopt the product. Be closely involved with Cisco support or the Cisco… more»

Which other solutions did I evaluate?

We did evaluate other options, but it was a long time ago so I'm not sure I can remember which other options we considered.
Real User
Information Security Analyst at a healthcare company
Apr 24 2019

What is most valuable?

One of the nicest things is that parts of it are highly intuitive. For instance, black-listing, white-listing, and things of that nature are very easy to do and they're very intuitive. You wouldn't… more»

How has it helped my organization?

One of the things that I like most is that, since we do have a Cisco Enterprise agreement - we have a lot of Cisco products - we're able to consolidate reporting a lot better. Reportability is a lot… more»

What needs improvement?

We find bugs, just like anyone else. We bring them to Cisco's attention. If there was one area I would like to see improved it might be having someone who can help us when Cisco comes out with a new… more»

If you previously used a different solution, which one did you use and why did you switch?

We were using Proofpoint and then we switched to Cisco. As I mentioned above, reportability was one of the main reasons we switched, but the biggest one was cost. If you can get an equivalent… more»

What other advice do I have?

In retrospect, I would probably want to talk to someone like myself. I'm now using Cisco security appliances and I can see how someone like me in another agency would benefit from talking to me about… more»

Which other solutions did I evaluate?

Our top-three choices were considering staying with Proofpoint, as well as Cisco, and Microsoft. We were looking at the bigger names.
Real User
Security Engineer at a energy/utilities company with 201-500 employees
Apr 25 2019

What is most valuable?

We like the in-built features, like the email filtering based on the IP and domain. Cisco has its own blacklisted domains and IPs, which is very good. This filters around… more»

How has it helped my organization?

In regards to what we filter out, we don't have a lot of information. We have a small team who handles most of the software, including the email filtering and email… more»

What needs improvement?

Having Cisco Email Security as a standalone solution is not good enough. It needs to be combined with another solution. For example, it will not stop all phishing and… more»

What's my experience with pricing, setup cost, and licensing?

It is not that costly. We pay for the solution through a contractor and pay an annual fee.

If you previously used a different solution, which one did you use and why did you switch?

We did not use a solution prior to this one. We were looking to automate most of the stuff related to email filtering, so the solution bought from IronPort (now a part of… more»

What other advice do I have?

I would recommend to use Cisco Email Security first as your email filtering solution, but do not rely on it as your only solution. I like the product because it is very… more»

Which other solutions did I evaluate?

We are currently using two different email security products, which is how we are able to identify the pros and cons of Cisco Email Security. We use a similar product… more»
Find out what your peers are saying about Cisco, Proofpoint, Fortinet and others in Messaging Security. Updated: October 2019.
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John Agunbiade
Real User
Network Security Engineer at a tech services company with 11-50 employees
Apr 16 2019

What is most valuable?

The most valuable feature was the anti-spam feature. You could set rules to block emails based on specific words like "pornography," "sex," "guns," "violence." That was one thing I liked about it… more»

How has it helped my organization?

We used to get emails with viruses that would impact the business or we would get emails with malware. We were able to scan the email and clear it or block emails with viruses. That was the business… more»

What needs improvement?

There were a couple of access issues. Also, they need to keep their intelligence top-notch. I remember a particular phishing email that came through to my then-CEO. So they could improve on their… more»

What's my experience with pricing, setup cost, and licensing?

The licensing was not per user, the licensing model was per feature. You could choose anti-virus, anti-spam, etc. It was feature-based and charged yearly. Aside from the standard licensing fees, you… more»

What other advice do I have?

Email security is a must-have, and as much as the cloud providers will tell you they have security, from our own experience, the vendors' security products are a bit superior. The reasons I chose ESA… more»

Which other solutions did I evaluate?

After using ESA we used Trend Micro. The difference between them is just the vendor. There's really no difference. Same approach. It's the same technology. I would say Trend Micro is more granular… more»
Jean Gabriel Dick
Real User
IT Infrastructure at a healthcare company with 1,001-5,000 employees
May 09 2019

What is most valuable?

The most valuable feature is the performance and compression. The most useful tool is CloudIQ.

How has it helped my organization?

We're consolidating two to three arrays down to one which means that our data center footprint has decreased by like 90%. So we're saving 90% of our space, and it also is much better on power and… more»

What's my experience with pricing, setup cost, and licensing?

From a TCO perspective, we saved a lot of money by getting the over rate consolidating two into one or three into one, so we saved a ton of money on the total cost of ownership over the next four… more»

If you previously used a different solution, which one did you use and why did you switch?

We don't have a vast I/O performance database or application suite, so the old arrays were taking care of that part. But we see the milliseconds to microseconds response time in the new variety. We… more»

What other advice do I have?

From what I've heard people seem to think that the cost of the array is prohibitive. And I would tell them to look at the ROI and do their cost analysis on it because from what I've found, cost per… more»

Which other solutions did I evaluate?

We have multiple solutions, but we're mostly an HDS F-Series company as well as Dell EMC.
Gaurav Shakya
Real User
Information Security Administrator at a tech vendor
Apr 22 2019

What is most valuable?

One of the most valuable features would be the logs. There were detailed logs available. That was a seriously good feature. There were cases in which some spam mails penetrated through ESA; users reported that these were spam. The support was also good from Cisco. I got in touch with support and… more»

What needs improvement?

They could improve the filters. In my time at the company, there were several times we had to contact support to update the filters. They can definitely work more on that. They can also work on the updating of the appliance. We had to do it once, when I was part of the engineering team. We had to… more»

If you previously used a different solution, which one did you use and why did you switch?

When I got there, ESA was already implemented. We were only tuning it. Before my organization took over the operations for that bank, it was being taken care by someone else. I don't know what was implemented before that.

What other advice do I have?

Implementing it and support are good. Using it is also good. What remains is the technical expertise of the people who would be administering it. The thing you should have in mind when implementing it is that you have adequate resources, trained and skilled on this appliance so they can manage it. I… more»
MichaelLawrence
Real User
Network Security Engineer at Konga Online Shopping Ltd
Apr 16 2019

What is most valuable?

The filtering is something I found very valuable. Also, the users were able to do a check by themselves on quarantined emails. They could check if a valid email had been stopped, if it matched up with the SPF certification. The kind of… more»

How has it helped my organization?

From a security standpoint, IronPort really helped with the mail filtering and load balancing between the Exchange servers they had. IronPort enabled us to blockade domains that send these emails. IronPort gave us fantastic service. By the… more»

What needs improvement?

One of the things that Cisco could improve on with IronPort is the support. Cisco doesn't really have enough engineers who have full, hands-on knowledge of IronPort. Knowledge of it is not something you can find easily compared to other… more»

What's my experience with pricing, setup cost, and licensing?

There were no other costs in addition to the standard licensing fees.

What other advice do I have?

So far, so good. IronPort was fantastic. It's an awesome solution, but I don't think it's something for a small-sized organization due to the licensing cost. I think it's a great solution for email security. I would rate Cisco ESA at eight… more»
Ed Dallal
Consultant
Founder, CEO, & President at Krystal Sekurity
Apr 13 2019

What is most valuable?

The most valuable features are protection against ransomware and spam. Those are the main two features. It also adds an additional layer to your networks. Cybersecurity isn't a comprehensive solution. You have to keep on adding layers… more»

How has it helped my organization?

It means less malicious email, fewer interruptions, and less risk. It actually circumvents malicious emails; rather than getting to the users, the users don't see them. End of story. There's a risk without it. The user might get the email… more»

What needs improvement?

The user interface needs some improvement to become more user-friendly. The graphics could be better. It's designed more for a technical user rather than a business user. The solution has flexibility. I think they are working on improving… more»

What's my experience with pricing, setup cost, and licensing?

Licensing costs depend on how many users there are. It could range between $5 and $7 per month, per user. There are no costs other than the standard licensing fees.

What other advice do I have?

There is no totally comprehensive solution in cybersecurity. I find Cisco Email Security to be comprehensive, but it's not 100 percent. There is no silver-bullet solution when it comes to cybersecurity. You better keep on adding protection… more»
Keith Kroslow
Real User
Senior Email Engineer at a legal firm with 1,001-5,000 employees
Apr 01 2019

What is most valuable?

The most valuable feature is the policies or rules that you can put on it. This definitely helps with routing specific things to different destinations within our… more»

How has it helped my organization?

At one point, there was a zero-day attack. The Cisco appliance detected it and stopped it, helping us out. We avoided the attack and potential damage.

What needs improvement?

On their roapmap, they are looking to integrate with different cloud features, like Office 365. I would like them to add some clustering or high availability features.

What's my experience with pricing, setup cost, and licensing?

We do annual licensing for ESA and SMA together, and possibly SmartNet support. Packaged together, the cost is just under $38,000.

If you previously used a different solution, which one did you use and why did you switch?

We had another appliance (Axway MailGate) and switched because it was outdated. Also, their support model wasn't that great. They were difficult to get a hold of after six… more»

What other advice do I have?

Give it a chance. If you can do a proof of concept somehow to rate it against other competitors which are out there, look into it because it is a good product. I haven't… more»

Which other solutions did I evaluate?

We looked at two or three different vendors. One of the solutions that we looked at was a virtual Linux-based appliance. We did evaluate that and a proof of concept around… more»
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User Assessments By Topic About Cisco Email Security (ESA)

Find out what your peers are saying about Cisco, Proofpoint, Fortinet and others in Messaging Security. Updated: October 2019.
377,556 professionals have used our research since 2012.

Cisco Email Security (ESA) Questions

What is Cisco Email Security (ESA)?

Customers of all sizes face the same daunting challenge: email is simultaneously the most important business communication tool and the leading attack vector for security breaches. Cisco Email Security enables users to communicate securely and helps organizations combat Business Email Compromise (BEC), ransomware, advanced malware, phishing, spam, and data loss with a multilayered approach to security.

Also known as
IronPort, Cisco Email Security
Cisco Email Security (ESA) customers

SUNY Old Westbury, CoxHealth, City of Fullerton, Indra

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