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FV
Network telecommunications administrator at Comtel Technologies
Real User
Good tech support for a stable and well-priced solution

Pros and Cons

  • "I am pleased with the technical support."
  • "The installation process should be simplified, since it is quite complex in a new version."

What is our primary use case?

We use IOS XE version 17.

What is most valuable?

I like the price of the solution and the ability to take advantage of it as fast as we want. 

What needs improvement?

Sometimes, it can take a while to get used to a new version or additions which are made and this involves us going to the note and doing a lot of reading. There are many changes of which we are not aware. The technology should be addressed, the new protocols that are incorporated in a new version. A new way for registering the equipment might be needed. It can be hard for us to deploy a new version, as we lack the knowledge for its use. 

The installation process should be simplified, since it is quite complex in a new version.

There are simply too many changes taking place. While we are still in the process of learning how to use a new version, another is sent. 

French language capabilities should be added. It is hard for us to adequately express ourselves in English. 

For how long have I used the solution?

I have been using Cisco Enterprise Routers for more than five years.

What do I think about the stability of the solution?

The solution is quite stable, no bugs or glitches. Based on my experience, I can confirm that this is true of the new version. 

How are customer service and support?

I am pleased with the technical support. In my experience with the TAC team, which provides us with technical assistance, I have found it to be very useful. The moment an issue arises, we open a ticket and receive the help we need. 

How was the initial setup?

The installation process should be simplified, since it is quite complex in a new version.

There are two many changes taking place. While we are still in the process of learning how to use a new version, another is sent. It can be hard for us to deploy a new version, as we lack the knowledge for its use.

What's my experience with pricing, setup cost, and licensing?

I like the price of the solution. 

What other advice do I have?

We act as the integrators of the solution. 

I would certainly recommend the solution to others. 

I rate Cisco Enterprise Routers as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Intergator
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GS
Information Security and Compliance Manager at RSwitch
Real User
Top 10
Highly scalable, helpful technical support, and reliable

Pros and Cons

  • "One of the most valuable features of this solution is performance."
  • "Cisco Enterprise Routers could improve by making their solution more user-friendly. Currently, users need to have extensive knowledge of networking to use them because there is only a command-line interface for the configuration. They should add a graphical interface to allow junior users guidance and more flexibility when doing the configuration."

What is our primary use case?

We are a payment gateway company and we use Cisco Enterprise Routers primarily for connecting with our partners outside on the point-to-point fiber VPN IPsec.

What is most valuable?

One of the most valuable features of this solution is performance.

What needs improvement?

Cisco Enterprise Routers could improve by making their solution more user-friendly. Currently, users need to have extensive knowledge of networking to use them because there is only a command-line interface for the configuration. They should add a graphical interface to allow junior users guidance and more flexibility when doing the configuration.

For how long have I used the solution?

I have been using the solution for approximately six years.

What do I think about the stability of the solution?

The solution is stable compared to others, such as FortiGate.

What do I think about the scalability of the solution?

Cisco Enterprise Routers is highly scalable.

We are payment gateway company that tracks accepting transactions and all the traffic coming from our partners or people outside that want to do a transaction, such as online or ATM on POS, are using the Cisco Enterprise Router. Additionally, the internal staff of 50 are using it.

We do not have plans to increase usage at this time.

How are customer service and technical support?

We did not have any issues with the technical support. However, there could be better documentation for the solution.

How was the initial setup?

The initial setup for our Cisco Enterprise Router was complex because of our environment. Before deploying it, we had to comply with some security standards that was a bit difficult.

What's my experience with pricing, setup cost, and licensing?

This solution is expensive compared to competitors. There are additional costs if you want to have their support.

Which other solutions did I evaluate?

I have evaluated other solutions, such as FortiGate.

What other advice do I have?

I would recommend this solution to others in certain situations, it depends on the company and their use case. If the company has a critical environment, I would recommend Cisco Enterprise Routers. The solution is stable and the support is very good.

I rate Cisco Enterprise Routers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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JG
Field service manager at reduno.com
Real User
Top 20
Extremely scalable with good technical support and good networking capabilities

What is our primary use case?

We primarily use the solution for our final customers. The solution is used for communication. We are a service provider, and we offer our customers public networks as a service. Our customers typically need an internet connection or MPLS.

What is most valuable?

The solution offers very good networking capabilities. The stability is excellent. The consistency of the configuration has been very good. The performance of the devices is very reliable.

What needs improvement?

The initial setup can be a little bit difficult. They should try to make it easier to set up for new users.

For how long have I used the solution?

I’ve used the solution for maybe ten to 15 years. I’ve used it for over a decade. It’s been a while.

What do I think

What is our primary use case?

We primarily use the solution for our final customers. The solution is used for communication. We are a service provider, and we offer our customers public networks as a service. Our customers typically need an internet connection or MPLS.

What is most valuable?

The solution offers very good networking capabilities.

The stability is excellent.

The consistency of the configuration has been very good.

The performance of the devices is very reliable.

What needs improvement?

The initial setup can be a little bit difficult. They should try to make it easier to set up for new users.

For how long have I used the solution?

I’ve used the solution for maybe ten to 15 years. I’ve used it for over a decade. It’s been a while.

What do I think about the stability of the solution?

The solution is quite stable and the devices are reliable. There are no bugs or glitches. It doesn’t crash or freeze. It’s been great.

What do I think about the scalability of the solution?

The solution is extremely scalable. It’s not a problem expanding it as necessary.

How are customer service and support?

We’ve used the solution’s technical support. We found them helpful and responsive and we are quite satisfied with the level of support provided.

How was the initial setup?

The initial setup can be hard. That said, we have a good amount of experience. It’s easier to manage the process if you have a good understanding of the solution in general.

I’m not sure how long it took to deploy the solution. For a big project, it might take as long as two weeks, however, a small deployment might only take a few hours. Every deployment differs according to size and requirements.

What about the implementation team?

We tend to set up the solution for our clients. We have some engineers that work directly with end customers.

What other advice do I have?

We use the most recent version of the solution, however, I do not know the version number off-hand.

I’d rate the solution at a ten out of ten. We’ve been very happy with its capabilities.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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KumarSain
Senior Network Security Engineer at Rackspace Technology
Real User
Top 5
Secure, reliable, easy to use, and it has good support

Pros and Cons

  • "The most valuable features are that it is more secure and easy to operate."
  • "Some of the features could be more secure."

What is our primary use case?

I am working in a cloud company with multiple clients, who are purchasing multiple could services, servers, and small networks. We deploy a Cisco firewall and a virtual firewall.

What is most valuable?

The most valuable features are that it is more secure and easy to operate.

It handles several requests well. Overall it is very good and there are not many available in the market.

Accountability, reliability, and support are very good.

What needs improvement?

Some of the features could be more secure. For example, firewall features could have better security. There are some routers that come with this feature. It can be implemented with ACL, but there is only one destination source with IP based filtering.

If it is possible then it would be content-based. It is available in the new routers. If we were to purchase the new Data Centre Series router, it would include this feature.

For how long have I used the solution?

I have been using this solution for approximately three years.

I have experience with both the 3900 series and the 1000 series.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

Technical support is good, and the documentation is also good. When we create and submit a ticket, the issue gets resolved.

You can easily find the documentation on the support portal. Also, there are multiple documents available on the internet.

How was the initial setup?

It is easy to deploy and takes 30 to 40 minutes, depending on the configuration you want to upload and the type of security.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

Overall, it's a really good product. Anyone who decides to use a light product in the market that is not reliable, the security would be risky. 

Cisco enterprise routers are more secure and easy to operate.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
MR
Senior Solution Architect at a tech services company with 51-200 employees
Real User
Great performance, reliable, and requires minimal maintenance

Pros and Cons

  • "Its performance and stability are most valuable. We are using it for the last five years, and it is constantly up. It didn't create any problems for us."
  • "If Cisco can give you one license and allow you to use all the features, that would be the best thing. We are using it only as a voice gateway, and there are other options available, but we need to procure licenses to use those options. We can use it as a security device, or we can use it for connecting the LAN side, but for that, we need all those licenses. They can provide one license and allow you to use all the features. This is my recommendation for Cisco."

What is our primary use case?

We are using it as a voice gateway. We need to connect with PSTN, and we are communicating with the outside world through this router.

What is most valuable?

Its performance and stability are most valuable. We are using it for the last five years, and it is constantly up. It didn't create any problems for us.

It is very easy to use. The handling of the device is very easy. It doesn't require any maintenance. After many months in a year, we bring it down, and we just do the normal cleaning and maintenance of the device. 

What needs improvement?

If Cisco can give you one license and allow you to use all the features, that would be the best thing. We are using it only as a voice gateway, and there are other options available, but we need to procure licenses to use those options. We can use it as a security device, or we can use it for connecting the LAN side, but for that, we need all those licenses. They can provide one license and allow you to use all the features. This is my recommendation for Cisco.

It is quite costly. It would be great if they can reduce its price.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is very stable.

How are customer service and technical support?

We didn't contact them so far.

How was the initial setup?

Its installation is quite straightforward. Cisco provides plenty of helpful documents. There are many videos available on YouTube and Cisco's site to provide us the required information. So, it was not a problem for us.

What's my experience with pricing, setup cost, and licensing?

It is quite costly. Its price should be reduced.

What other advice do I have?

I would highly recommend this solution to other users. It is very reliable, and its performance is good.

I would rate Cisco Enterprise Routers a 10 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Riasat Ali
Group Head of IT at a maritime company with 501-1,000 employees
Real User
Top 5Leaderboard
Good lifespan, easily installed and managed, with good support

Pros and Cons

  • "They have a good lifespan and they are easily managed."
  • "I would like to see better reporting and also integration with other products."

What is our primary use case?

We use this solution for network communication and connectivity.

What is most valuable?

They are good. They have a good lifespan and they are easily managed.

The information is readily available for all of the products.

Also, they have local support available, as well as principal support, which is also easy to get.

What needs improvement?

Prices could be better.

I would like to see better reporting and also integration with other products.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for more than five years.

We have the version that was used at that time, as well as the newest versions.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's a scalable product. We have 12 users in five locations.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

The initial setup is straightforward. It is easy to install.

It does take some time because you need to do the configuration. 

It can take a day to deploy. It may take longer if it is a complex environment, or if it is a simple environment, it can be done faster.

What about the implementation team?

We have an internal team, who works with the implementation partner.

The implementation partner starts with the base configuration, and then they draw on our internet team to work with them.

Eventually, it falls under our team management.

What's my experience with pricing, setup cost, and licensing?

It's expensive and the pricing could be improved.

The license is paid yearly.

What other advice do I have?

We plan to continue using this solution. I would recommend Cisco Enterprise Routers to others who are interested in using them.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PI
System Engineer at a manufacturing company with 10,001+ employees
Real User
Top 5
Good tech support and easy to install

Pros and Cons

  • "The solution is easy to install."
  • "The solution could be more stable and secure."

What is our primary use case?

We use routers for communicating between different networks.

What needs improvement?

The solution could be more stable and secure. 

For how long have I used the solution?

We've been using Cisco Enterprise Routers for the past two decades.

What do I think about the stability of the solution?

The solution is quite stable, although it could be more so. 

What do I think about the scalability of the solution?

We have the need to upgrade and plan to do so at the requisite time. 

How are customer service and technical support?

We have had occasion to contact technical support in the case of clarifications, other practices involving new software and firmware upgrades. 

We are very satisfied with the response time. 

How was the initial setup?

The solution is easy to install. It is so easy. It does not present an issue. 

What about the implementation team?

We require six people, working around the clock, for the deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

We do not have an issue with the price. 

The license is perpetual and is in-built to the router upon purchase of the device. However, they recently changed the licensing model to one which is subscription-based for periods of three, five or seven years. The licensing fee is okay and matches industry standards, which is the benchmark. 

Which other solutions did I evaluate?

In the past we evaluated Juniper Routers. The sole difference between this solution and that of Cisco Enterprise Routers is that the former has a somewhat more complex operating system, which is not very user-friendly. 

We have not made use of Juniper Routers. 

What other advice do I have?

There are around 9,000 people in our organization and we have approximately 120 routers.

I would recommend Cisco Enterprise Routers to others. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MR
Network Security Engineer at a tech services company with 201-500 employees
Real User
Top 5Leaderboard
A stable and scalable enterprise router

Pros and Cons

  • "I think Cisco Enterprise Routers are excellent."
  • "The price could be better"

What is our primary use case?

What we do is build a private point and then connect to the Internet. It's basically a dynamic multipoint virtual VPN. 

What is most valuable?

I think Cisco Enterprise Routers are excellent.

What needs improvement?

The price could be better. This product is already at the end of life stage, but if they continue to make this kind of product, they should make it affordable. All the new releases come with little flexibility and are expensive. 

In the next release, it would be helpful if they put some features like antivirus inside the router.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for more than three years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

Cisco Enterprise Routers are scalable, but it can be challenging to integrate with some other devices. 

How are customer service and technical support?

Their support is very good.

How was the initial setup?

The initial setup is easy and took us less than an hour to deploy.

What about the implementation team?

My team implemented it. The number of people you need to implement and maintain the solution depends on the project. For example, we can preload the router and add a file. But we still need someone like an engineer to plug or unplug the server. Typically, it takes about one or two people to do it.

What's my experience with pricing, setup cost, and licensing?

It's quite expensive for small businesses.

What other advice do I have?

I will recommend this product to new users.

On a scale from one to ten, I would give Cisco Enterprise Routers a ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.