SameerBali - PeerSpot reviewer
Network Architect at Syriatel Mobile Telecom
Real User
Top 5
High availability, reliable, and has good technical support
Pros and Cons
  • "They are the most stable, have the highest availability, and are the most reliable on the market."
  • "The price could be lowered."

What is our primary use case?

I use Cisco Routers in a variety of technologies, including TLS, BGP, OSPF, EIGRP, VRF policy-based routing, and VPN in some routers.

What is most valuable?

They are the most stable, have the highest availability, and are the most reliable on the market.

What needs improvement?

The price could be lowered.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for ten years.

We are not using the most recent version, but it is not the oldest.

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What do I think about the stability of the solution?

Cisco Enterprise Routers is very stable.

What do I think about the scalability of the solution?

Cisco Enterprise Routers is a scalable product.

We have more than 500 users in our company. We have a team of 50 IT technicians in our company and 5,000 employees that are distributed in approximately 70 locations in the country. Each location has Cisco Enterprise Routers on its premises.

How are customer service and support?

We are pleased with Cisco's technical support.

Which solution did I use previously and why did I switch?

I use many of the Enterprise Routers. I use now Cisco Routers 4420, 4431, 4450. I use IOS, IOS XE.

How was the initial setup?

I have deployed many routers. All of our technologies have been applied to the routers.

What's my experience with pricing, setup cost, and licensing?

We don't need a license if we use IOS for basic, IT-related tasks. However, if we want to use a security feature, advanced IT features, video conferencing, voice conferencing, or UT, we must purchase a license for each of these features.

Cisco Enterprise Routers are not the cheapest routers on the market, they are expensive.

What other advice do I have?

I would recommend this solution other others who are considering it.

I would rate Cisco Enterprise Routers an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network telecommunications administrator at Comtel Technologies
Real User
Good tech support for a stable and well-priced solution
Pros and Cons
  • "I am pleased with the technical support."
  • "The installation process should be simplified, since it is quite complex in a new version."

What is our primary use case?

We use IOS XE version 17.

What is most valuable?

I like the price of the solution and the ability to take advantage of it as fast as we want. 

What needs improvement?

Sometimes, it can take a while to get used to a new version or additions which are made and this involves us going to the note and doing a lot of reading. There are many changes of which we are not aware. The technology should be addressed, the new protocols that are incorporated in a new version. A new way for registering the equipment might be needed. It can be hard for us to deploy a new version, as we lack the knowledge for its use. 

The installation process should be simplified, since it is quite complex in a new version.

There are simply too many changes taking place. While we are still in the process of learning how to use a new version, another is sent. 

French language capabilities should be added. It is hard for us to adequately express ourselves in English. 

For how long have I used the solution?

I have been using Cisco Enterprise Routers for more than five years.

What do I think about the stability of the solution?

The solution is quite stable, no bugs or glitches. Based on my experience, I can confirm that this is true of the new version. 

How are customer service and support?

I am pleased with the technical support. In my experience with the TAC team, which provides us with technical assistance, I have found it to be very useful. The moment an issue arises, we open a ticket and receive the help we need. 

How was the initial setup?

The installation process should be simplified, since it is quite complex in a new version.

There are two many changes taking place. While we are still in the process of learning how to use a new version, another is sent. It can be hard for us to deploy a new version, as we lack the knowledge for its use.

What's my experience with pricing, setup cost, and licensing?

I like the price of the solution. 

What other advice do I have?

We act as the integrators of the solution. 

I would certainly recommend the solution to others. 

I rate Cisco Enterprise Routers as an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Intergator
PeerSpot user
Buyer's Guide
Cisco Enterprise Routers
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Learn what your peers think about Cisco Enterprise Routers. Get advice and tips from experienced pros sharing their opinions. Updated: April 2024.
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PeerSpot user
Solutions Architect at Terrific Tech
Real User
Top 20
A stable solution with good technical support for interconnecting our branch offices
Pros and Cons
  • "Cisco has one of the best products in terms of routing because of the protocols in which they provide."
  • "In terms of room for improvement, I think that there is a need for additional administration."

What is our primary use case?

We use this solution for interconnecting our branch offices. We have six branches in addition to our head office.

All of our routers are on-premises deployments.

What is most valuable?

The Cisco routers are very stable.

We can use these routers for multiple links, so in terms of scalability, it's a plus for us.

Cisco has one of the best products in terms of routing because of the protocols in which they provide.

What needs improvement?

In terms of room for improvement, I think that there is a need for additional administration. We have seen other products, such as the Cisco Email Security Appliance and the Cisco Web Security Appliance, now have a web-based interface. We would like to see this in the routers, as well. It would make our administration easier.

Considering the increase in data that is being processed across networks, I think that increasing the CPU size to boost processing power would be wise. People are now trying to do more analytics, so this would be helpful.

I think that it would be better for analytics if the local storage, on the router itself, were increased. This would allow us to store more data for analysis as we are trying to secure our network.

For how long have I used the solution?

We have been using this solution for about six years.

What do I think about the stability of the solution?

This is a very stable solution.

What do I think about the scalability of the solution?

The scalability of this solution is good.

These routers support a user base of about seven hundred and fifty people. We do not immediately plan on increasing our usage, although as the economy grows, we can see increasing our user base to perhaps one thousand users in two years. It will increase as we open more branch offices.

How are customer service and technical support?

We have reached out to Cisco's technical support, and in the past six years, the service and support have been excellent. We are happy with the turnaround times.

Which solution did I use previously and why did I switch?

Cisco is very a popular vendor in this country, so I have been using Cisco products all along, in terms of routing. I have not been exposed to other technologies.

How was the initial setup?

The basic setup is pretty straightforward, although we have reached out to Cisco for help when we needed to implement tight security and integration with other Cisco products.

We have a technical team of about ten people who manage these routers. There are six system administrations and three people in the head office.

What about the implementation team?

We used our Cisco Premier Partner, who are local, to assists us with these solutions.

What's my experience with pricing, setup cost, and licensing?

Cisco is mid-tier in terms of pricing and quite affordable by most enterprises.

Which other solutions did I evaluate?

There are some people trying to introduce other technology such as Check Point and Juniper, but our Enterprise customers rely on Cisco.

What other advice do I have?

Mostly, this is a very good product.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure and Security Officer at a tech services company with 201-500 employees
Real User
Top 10
Good support and documentation with excellent reliability
Pros and Cons
  • "We have found the technology to be excellent. It provides a lot of services."
  • "When we buy new hardware, since we are in Latin America, we have a very long wait in terms of getting the devices."

What is our primary use case?

I use the solution as an administrator and have experience with VPNs.

What is most valuable?

The support is very good.

We have found the technology to be excellent. It provides a lot of services.

The documentation provided by Cisco is very good. If we run into any issues, we know we can get help or figure things out via documentation or support.

It's stable and reliable.

The setup is easy.

The solution can scale. 

What needs improvement?

When we buy new hardware, since we are in Latin America, we have a very long wait in terms of getting the devices. We might wait six to eight months for delivery once we buy it. 

For how long have I used the solution?

I've been using the solution for over ten years. 

What do I think about the stability of the solution?

Cisco is very stable. I'd rate them nine out of ten. They are reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

It is scalable. I'd rate the scalability eight out of ten. 

How are customer service and support?

The support is great and they also have very good documentation. If we need help, it's no trouble finding an answer. That said, I have had a few cases that lasted a bit longer than expected. 

How would you rate customer service and support?

Positive

How was the initial setup?

The setup is pretty straightforward. I'd rate it eight out of ten. The process is very simple. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty high. I'd rate it six out of ten as it can be very expensive for some appliances compared to the competition. 

What other advice do I have?

We are Cisco customers. 

As long as you have the certifications and training, Cisco is very easy to configure and operate. I'd rate the solution nine out of ten. I've very happy with Cisco.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Cyber security specialist at Liquid Telecom
Real User
Top 20
Issue-free with good connectivity and very reliable
Pros and Cons
  • "It is issue-free."
  • "The security of the solution could be a bit better."

What is our primary use case?

We primarily use the solution for connecting clients. It's for routing purposes.

What is most valuable?

The solution offers good connectivity. 

It is issue-free. 

The product has been stable and reliable.

It can scale. 

What needs improvement?

The cost is a bit high.

The security of the solution could be a bit better. 

There are some complex aspects of the solution during the initial setup.

For how long have I used the solution?

I've been using the solution for three years. 

What do I think about the stability of the solution?

It's stable and reliable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable. It's easy to expand. 

We have a variety of clients using the solution. 

How are customer service and support?

I've never used the technical support of Cisco.

Which solution did I use previously and why did I switch?

I only really use Cisco devices. I used a few different options before I used Cisco. 

How was the initial setup?

The setup can be a bit complex. It depends on the implementation. 

The deployment took about one month.

What's my experience with pricing, setup cost, and licensing?

The pricing is too expensive. The company needs to pay for the licensing annually. 

What other advice do I have?

I'd recommend the solution to other users. 

I'd rate the product ten out of ten.

I'm quite happy with the solution overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Handell Watson - PeerSpot reviewer
CEO at Watronix Information Technology Ltd
Reseller
Beneficial proprietor routing protocol, highly reliable, and helpful support
Pros and Cons
  • "The main reason for using Cisco Routers is for the proprietor routing protocol that it has."
  • "The security could improve for Cisco Enterprise Routers. I understand there's a security appliance that is separate, but in terms of the router, there can be improvements made to prevent unwanted users from accessing the router or trying to manipulate the traffic that is passing through it."

What is our primary use case?

We are using Metro circuits to connect branches on the different bins and I use Cisco Enterprise Routers to route the traffic.

What is most valuable?

The main reason for using Cisco Routers is for the proprietor routing protocol that it has.

What needs improvement?

The security could improve for Cisco Enterprise Routers. I understand there's a security appliance that is separate, but in terms of the router, there can be improvements made to prevent unwanted users from accessing the router or trying to manipulate the traffic that is passing through it.

For how long have I used the solution?

I have been using Cisco Enterprise Routers for approximately 10 years.

What do I think about the stability of the solution?

Cisco Enterprise Routers is a stable solution.

What do I think about the scalability of the solution?

We have not had a problem with the stability of Cisco Enterprise Routers.

How are customer service and support?

I would rate the technical support of Cisco Enterprise Routers an eight out of ten.

Having to do system troubleshooting and assisting takes time out from the operation of the business. From an operational or technical standpoint, we who install or implement the devices need to be hands-on. Especially when it's a physical problem, not necessarily programming or configuration. There are times when you have issues with a module or it's not operating the way it's supposed to operate and you don't know if it's a manufacturer cause. Trying to troubleshoot these issues should be easier.

Okay. Right. And what advice would you give to other people who want to implement Cisco Enterprise Routers?

How was the initial setup?

I am a trained Cisco engineer, the implementation was not that complicated.

What other advice do I have?

Based on my experience with other routers, Cisco has proven to be reliable. And from the routing aspect of things, it is really the product of choice for most of my customers. Whenever they want to implement any networking, most of them will request Cisco products.

I rate Cisco Enterprise Routers a nine out of ten.

Comparing the 3900 to the 3800 routers, the class of routers has improved over the 3800. Most of the modules are gigabit ports and you can receive 10 gig ports with them, compared to the older version where it's a 100 megabit port. 

Based on how the industry is going, where most connections are way over 100 megabits. If you're receiving an internet connection from a business customer, it's going to be more than 100 megabits, and sometimes 250 megs, or even 500 megabits. To have a router that is 100 megabits defeats the purpose of having a faster internet connection. The 3900 Series really solved that problem, where there are gigabit ports. If you want to aggregate ports to receive, for example, 10 gigabits or more, you can always do that by putting in a module SSP port. It has improved a lot.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Executive at FFC
Real User
A stable enterprise routing solution with good support
Pros and Cons
  • "I like that Cisco Enterprise Routers is a stable solution. Their technical support is also really good."
  • "It would be better if Cisco Enterprise Routers were more secure."

What is our primary use case?

I use Cisco Enterprise Routers for connectivity. I have five branch sites and a headquarters. We use these routers for connectivity between the branch sites and the headquarters where I'm using SAP.

What is most valuable?

I like that Cisco Enterprise Routers is a stable solution. Their technical support is also really good.

What needs improvement?

It would be better if Cisco Enterprise Routers were more secure.

For how long have I used the solution?

I've been using Cisco Enterprise Routers for about 11 years. 

What do I think about the stability of the solution?

Cisco Enterprise Routers is a stable solution. They are stable enough, and they have been serving us well for the past ten years. We haven't found any issues with them.

What do I think about the scalability of the solution?

Cisco Enterprise Routers is scalable, but their legacy routers aren't that scalable. However, they have been serving us pretty well over the years. We have about 4,000 users at the moment.

How are customer service and technical support?

Cisco's tech support has been really good.

How was the initial setup?

The initial setup is straightforward, and it's easy to install. It takes less than an hour to implement this solution. We have a technical team with about 20 people maintaining this solution.

What about the implementation team?

We implemented this solution by ourselves.

Which other solutions did I evaluate?

I only evaluated Fortinet. There's tough competition between Fortinet and Cisco, but we opted for Cisco.

What other advice do I have?

I would probably recommend this solution to new users.

On a scale from one to ten, I would give Cisco Enterprise Routers an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Network Security Engineer at Rackspace Technology
Real User
Secure, reliable, easy to use, and it has good support
Pros and Cons
  • "The most valuable features are that it is more secure and easy to operate."
  • "Some of the features could be more secure."

What is our primary use case?

I am working in a cloud company with multiple clients, who are purchasing multiple could services, servers, and small networks. We deploy a Cisco firewall and a virtual firewall.

What is most valuable?

The most valuable features are that it is more secure and easy to operate.

It handles several requests well. Overall it is very good and there are not many available in the market.

Accountability, reliability, and support are very good.

What needs improvement?

Some of the features could be more secure. For example, firewall features could have better security. There are some routers that come with this feature. It can be implemented with ACL, but there is only one destination source with IP based filtering.

If it is possible then it would be content-based. It is available in the new routers. If we were to purchase the new Data Centre Series router, it would include this feature.

For how long have I used the solution?

I have been using this solution for approximately three years.

I have experience with both the 3900 series and the 1000 series.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

Technical support is good, and the documentation is also good. When we create and submit a ticket, the issue gets resolved.

You can easily find the documentation on the support portal. Also, there are multiple documents available on the internet.

How was the initial setup?

It is easy to deploy and takes 30 to 40 minutes, depending on the configuration you want to upload and the type of security.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

What other advice do I have?

Overall, it's a really good product. Anyone who decides to use a light product in the market that is not reliable, the security would be risky. 

Cisco enterprise routers are more secure and easy to operate.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: April 2024
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