Cisco Ethernet Switches Customer Service and Technical Support

reviewer1193922
Technical Project Manager at a consultancy with 51-200 employees
The technical support for this solution is very good. They're very responsive. View full review »
ShehabAhmed
IT Operations Engineer at Infosysta
In most cases when I need to solve an issue, I search for a solution on Google and in the internet communities. I usually find what I need there. So mostly I don't need any help from support. When I contact support, most of the time they provide good information and they are helpful, but sometimes they will not help. The problem is with acknowledging the need for integration support. If you call about integration between products, they might say something like "this is Cisco and we do not support this other product, we are supporting only Cisco products." Cisco is not the solution for everything, and they must know that the product integrates or gets integrated into a network. They are aware of that and should have the experience to help users integrate products when their product is involved. So, overall I'm satisfied with technical support if I call with an issue that is related only to the Cisco product, but sometimes I'm not satisfied when an issue is related to integrating or connecting with other products. Technical support could be better in this way. View full review »
PinchasAlbalya
Network Engineer at Ben Gurion University
We work with our vendor, who in turns works with the Cisco support. There are times, however, when we need to get support directly from Cisco as well. We are satisfied with both the local vendor support and support from Cisco. When we have problems, they put the effort into it until the problem is solved. We had a problem with the structure of the switches in the core. We weren't sure what the problem was, but we were helped at every step of the process. Cisco was in contact with us every day until the problem was solved. We are very satisfied with the support. View full review »
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,671 professionals have used our research since 2012.
Peter Van Loon
Network Administrator at a engineering company with 201-500 employees
I have had the opportunity to use Cisco's support for this product. If I were to rate them on a scale of one to ten with ten being the best (and separately from the product itself), I would give them a six. On some days they take and answer a question easily and they are a ten, and other days they take too long to answer or give the wrong solution. More times they are better, so that makes them a six. View full review »
CornelCristea
Network and Service Development Manager at a comms service provider with 51-200 employees
We're satisfied with technical support. They answer quite fast when it comes to troubleshooting on the Cisco side. View full review »
Guido-Steusel
Solutions Architect at a tech services company with 10,001+ employees
We have just changed partners for technical support so we are not able to rate them yet. View full review »
Charan Rana
IT Manager at Waaree Energies Ltd
Customer service is good. They are responsive within the time frame and resolve our issues. View full review »
LoicFraison
Network Engineer at a tech services company with 201-500 employees
Technical support is good. However, we need to pay if we want to have them analyze incidents. It's not in the standard package. View full review »
Mohamed Y Ahmed
Technical & Pre-Sales Manager at GateLock
The technical support is good and they respond quickly. I haven't had any problems. View full review »
Ender Kefoglu
Partner / Owner at bimel
Support is the most important. If something goes wrong then Cisco's support is outstanding. View full review »
ChristianPapageorgopoulos
Network Engineer at a tech services company with 1-10 employees
Technical support is okay, but they do need to respond quicker to tickets. View full review »
reviewer780981
Solution Engineer at a tech services company
We haven't needed to contact their technical support. View full review »
Learn what your peers think about Cisco Ethernet Switches. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,671 professionals have used our research since 2012.