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Cesar Beut
Networking Specialist at a healthcare company with 1,001-5,000 employees
Real User
Top 5
Blocks attacks by providing a security barrier

Pros and Cons

  • "I have access to the web version of Cisco Talos to see the reputation of IP addresses. I find this very helpful. It provides important information for my company to obtain the reputation of IP addresses. The information in Talos is quite complete."
  • "The configuration in Firepower Management Center is very slow. Deployment takes two to three minutes. You spend a lot of time on modifications. Whereas, in FortiGate, you press a button, and it takes one second."

What is our primary use case?

We use it to configure the perimeter firewalls. In FireSIGHT, we have two firewalls in a cluster with high ability, then we have five firewalls in Offices. We use those firewalls as a perimeter for Offices.

We have all the devices in the Firepower Management Center system. We always work with Firepower devices in Firepower Management Center.

We have offices around the world. We are in Europe, the USA, and South America.

How has it helped my organization?

We have border security with Firepower. We try to curb security issues by using this Firepower firewall.

What is most valuable?

The solution provides us with good working application visibility and control.

I have access to the web version of Cisco Talos to see the reputation of IP addresses. I find this very helpful. It provides important information for my company to obtain the reputation of IP addresses. The information in Talos is quite complete.

What needs improvement?

The configuration in Firepower Management Center is very slow. Deployment takes two to three minutes. You spend a lot of time on modifications. Whereas, in FortiGate, you press a button, and it takes one second.

Three years ago, the Firepower Management Center was very slow. The solution has improved a lot in the last couple of years. It is now faster. I hope that continues to improve. 

For how long have I used the solution?

I have been using it for three years.

What do I think about the stability of the solution?

We have five devices. In Rome, we don't have a technician and didn't work when we started using it. We had to send a technician to Rome to reboot the system. Now, it is stable with no problems. Also, we lost the link to the high availability firewall in our data center. We only had one device there, and Solutel had to solve this issue.

What do I think about the scalability of the solution?

The scalability is great.

We have five devices in four locations.

Three network administrators who work with Firepower, including myself.

How are customer service and technical support?

I usually create an issue with Solutel, then they create a case with Cisco Talos or the Cisco technicians. I am happy with Solutel's support.

How was the initial setup?

We deployed in several cities, but not the same day. 

What about the implementation team?

The initial deployment was done by a Cisco partner, Solutel. Our experience with Solutel was fantastic. They are local partners for us and provided us with great service.

What was our ROI?

We realized that clearly we have issues of security with a lot of attacks. I don't know if it is because with the COVID-19 virus a lot of hackers are at home or working more hours. In the last year, we have seen attacks that are very big, and we need a barrier. So, we use a firewall to block these attacks.

What's my experience with pricing, setup cost, and licensing?

The price for Firepower is more expensive than FortiGate. The licensing is very complex. We usually ask for help from Solutel because of its complexity. I have a Cisco account where I can download the VPN client, then connect. Instead, I create an issue with Solutel, then Solutel solves the case.

Our license for Firepower is their best license.

Which other solutions did I evaluate?

We have FortiGate firewalls, the security of Office 365 from Microsoft, Cisco Umbrella, and Kaspersky Anti-virus. We are also using Cisco ASA, Meraki switches, and a router from Cisco.

The Firepower Management Center tool is very slow. We also have the FortiGate firewalls and these tools for configuring the firewall are faster.

We have to make a change to our devices in South America. We are currently evaluating Cisco Firepower Series 1000 versus FortiGate. Firepower is more powerful than FortiGate, but FortiGate is more flexible and easier to configure. Because of our last issues with Firepower, it is possible that FortiGate is more stable.

What other advice do I have?

It is a very powerful device. Firepower Management Center is a great tool, but it is a bit slow.

We don't have Cisco Umbrella integrated with Firepower. We tested Firepower's integration with Meraki Umbrella, but we don't use it because you need better firmware.

I would rate this solution as an eight (out of 10).

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Javed Hashmi
Chief Technology Officer at Future Point Technologies
Real User
Top 5
Provides excellent integrations and reporting

Pros and Cons

  • "Provides good integrations and reporting."
  • "Deploying configurations takes longer than it should."

What is our primary use case?

Our primary use case is as a data center firewall for internet firewalls and also as a VPN concentrator. I'm the chief technology officer and we are partners of Cisco. 

What is most valuable?

In terms of features there hasn't been much improvement but it's a very stable solution and a very good firewall with almost all of the features required for next generation firewall purposes. Almost all the firewalls on the market have the same features available, but if you take into account the integrations and reporting of Cisco, it's a little better than the others. In particular, the briefing reporting is better. With Fortinet we would probably have to use FortiAnalyzer as a separate reporting module for Fortinet, but here the reporting is good.

What needs improvement?

There needs to be an improvement in the time it takes to deploy the configurations. It normally takes two to four minutes and they need to reduce this. The deployment for any configuration should be minimal. It's possibly improved on the very latest version. 

An additional feature I would like to have in Firepower would be for them to give us the data from the firewall - Cisco is probably working on that. 

For how long have I used the solution?

I've been using this solution for close to five years. 

What do I think about the scalability of the solution?

The scalability is very good. 

How are customer service and technical support?

We generally provide support but if we're not able to resolve an issue, we escalate it to Cisco and they're great. They are one of the best support services I've used and it's one of the reasons Cisco is doing so well in the market. 

Which solution did I use previously and why did I switch?

I also work with Fortinet and Palo Alto. Fortinet is also a really good product but Cisco is a leader in next generation firewalls and now that they are catching up to Fortinet, they have provided a lot of features and flexibility. I personally see Cisco as being good for large enterprise companies and Fortinet is better for families as well as small and medium size businesses. When it comes to Palo Alto, the high price point is one thing that is an issue, some companies are unable to afford it. Palo Alto is good but Cisco is catching up to them and I believe in a year or two, Cisco will probably match Palo Alto as well and be much better. 

How was the initial setup?

The initial setup is not too complex, but as with Fortinet, they have some detailed steps required which adds to the flexibility also. With flexibility comes a bit of complexity, but it's not too bad. Deployment time takes a few minutes. I am responsible for implementation and maintenance for our clients. We were previously deploying only for medium or large enterprise companies but Cisco has come up with the 1000 and 1100 series firewalls for smaller companies which is pretty good. They're a cost-effective solution and competitive in the market. 

What's my experience with pricing, setup cost, and licensing?

Cisco falls somewhere in the middle in terms of pricing, it's not very expensive and it's not very cheap. There is an additional accessory fee associated with Cisco but normally they have a separate subscription cost for different types of security to protect the firewall. There are separate bundles available inside the pricing and that's probably true for all of the firewalls. 

What other advice do I have?

Cisco is a large, good and reliable firewall. They are working on advanced features and catching up with the leaders in the market. I believe that's a score for them. A yearly subscription is cheaper than Palo Alto and Fortinet offer. They provide good support and once it's loaded, it doesn't give a lot of problems, that's very important.

I would rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Cisco Firepower NGFW Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
542,823 professionals have used our research since 2012.
AR
Lead Network Engineer at a government with 1,001-5,000 employees
Real User
Top 20
Stable and scalable with very responsive technical support

Pros and Cons

  • "It's got the capabilities of amassing a lot of throughput with remote access and VPNs."
  • "They need a VTI. I know it's going to be available in the next software version, which is the 6.7 version. However, the problem with that is that the 6.7 is going to deprecate all the older IKEv1 deployment tunnels. Therefore, the problem is that we have a lot of customers which are using older encryptions. If I do that, update it, it's not going to work for me."

What is our primary use case?

The way we've installed Firepower was for the migration process. For example, there was a data center consolidation, and therefore we had to move everything. We offer data center products to our customers across VPN funnels. We had to move away from older ASAs, so it's a lift and shift. We move older ASAs, which were dispersed in many sites, and we consolidated a couple of services in a single site. Firepower was left there in place. I came in and I took over the administration duties, and now I'm trying to put everything together in a way that it makes sense.

With Firepower, they have better hardware. It's fitted for more throughput, more load. I'm trying to centralize service delivery on this high-availability pair and move all the remote access to Firepower. Then, it's all part of a transition process from a hybrid cloud to a full cloud deployment on a cloud provider. It's mostly just a necessary pain, until we move away from our on-prem deployments. Currently, I'm working with Azure, etc. and I try to look at the main design of the whole process, even though it's going to take two years. 

COVID has also made everything very, very slow for us as we try to move away from our initial plan.

What is most valuable?

The 2100 models are extremely useful for us.

It's got the capabilities of amassing a lot of throughput with remote access and VPNs. 

What needs improvement?

They need a VTI. I know it's going to be available in the next software version, which is the 6.7 version. However, the problem with that is that the 6.7 is going to deprecate all the older IKEv1 deployment tunnels. Therefore, the problem is that we have a lot of customers which are using older encryptions. If I do that, update it, it's not going to work for me.

For how long have I used the solution?

We've been using the solution for about a year.

What do I think about the stability of the solution?

The solution is pretty solid in terms of stability, however, I prefer Palo Alto. For the enterprise world, it's better to have Palo Alto. For the service provider field, Firepower is quite well suited, I'd say. That said, Palo Alto, is definitely the enterprise way to go. For a smaller deployment, you can also go with FortiGate. It's simple, however, it works for smaller offices.

What do I think about the scalability of the solution?

The scalability of the product is pretty good. If you need to expand it, you can do so with relative ease.

How are customer service and technical support?

The technical support is amazing. They do reply quickly, and often within an hour. It's been great. I've worked at Cisco before, however, with the type of contract we are in, I find it super fast right now. We're quite satisfied with the level of support.

What's my experience with pricing, setup cost, and licensing?

I don't have any knowledge as to what the product costs. It's not part of the business I deal with.

Palo Alto, it's my understanding, is a little more expensive, however, it depends on the users and on the design. It always depends on the contract

What other advice do I have?

We're just customers. We don't have a business relationship with Cisco.

It's a solid, reliable product, however, if it's right for a company depends on the use case and the size of the organization. For a startup, this might not be a suitable option.

Overall, I'd rate this solution nine out of ten. As a comparison, if I was rating Palo Alto, I would give it a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sikander Ali
IT Infrastructure Engineer at Atlas Group
Real User
Top 20
Meets my requirements regarding VPN, perimeter protection, and applications

Pros and Cons

  • "One of the most valuable features is the AMP. It's very good and very reliable when it comes to malicious activities, websites, and viruses."
  • "One feature I would like to see, that Firepower doesn't have, is email security. Perhaps in the future, Cisco will integrate Cisco Umbrella with Firepower. I don't see why we should have to pay for two separate products when both could be integrated in one box."

What is our primary use case?

I protect my two servers with the help of Firepower. Both servers are connected to the Firepower and I monitor the traffic to both servers with it. I block traffic from all countries except the USA, for security purposes.

How has it helped my organization?

It meets my requirements regarding VPN, perimeter protection, and applications. I'm comfortable with what Firepower does for me. Firepower is the only security product deployed in my organization.

The Talos team is very expert and does a good job. It is a great achievement by Cisco for Firepower. It analyzes all the websites and viruses that could create vulnerabilities. Talos helps us by providing major protection. They maintain everything and we don't need any other security appliances. In the future, we may go for an email security appliance, but right now Firepower is enough for us. Without the Talos team, the Firepower might not fulfill our requirements.

For example, if I receive an email and it has a potentially malicious link, I can enter the link in the Talos website and it will provide me with all the details about the website link in the email, including which country and IP it is from. I always try to cross-check any potentially malicious links with Talos. It tells me whether I am vulnerable or not.

What is most valuable?

One of the most valuable features is the AMP. It's very good and very reliable when it comes to malicious activities, websites, and viruses.

It also handles application vulnerabilities. I have blocked some applications in my Firepower. In addition, there are predefined policies that come with the Firepower and I have created my own policies as well.

We also use Cisco switches, the 2920 for Layer 2 and the 3560 for Layer 3. The Firepower is integrated with the 3560. I have configured a gateway on the 3560 and all our traffic goes through the switch and is then passed on to the Firepower. The integration between the two was very easy.

What needs improvement?

One feature I would like to see, that Firepower doesn't have, is email security. Perhaps in the future, Cisco will integrate Cisco Umbrella with Firepower. I don't see why we should have to pay for two separate products when both could be integrated in one box.

For how long have I used the solution?

I have been using Cisco Firepower for two years.

What do I think about the stability of the solution?

It's a very mature product and runs smoothly.

Which solution did I use previously and why did I switch?

Before the Firepower I was using a traditional firewall, the ASA 5510. We went to the Firepower because the 5510 did not have port security, anti-malware protection, or IDS/IPS.

I have seen a lot of events using the Firepower: vulnerability events, countries, and IPs. As a result, I feel I am secure when compared with other firewalls. With my previous firewall, I didn't have the option of blocking a country, website, or IP.

What other advice do I have?

I would advise using Firepower and not other products because other products do not have all the features available in Firepower.

We are looking to integrate with Cisco Umbrella next year and we will integrate our switches and Cisco Firepower with it.

It has been a good investment for my organization and I'm happy to be using it. All its features are good. It's a great firewall for a small business. But you really need to know what you are doing to get the most benefit from it. Overall, I don't think anybody can replace Firepower or Cisco.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ahasan Ahmed
Deputy Manager at Star Tech Engineering Ltd
Reseller
Automated policy application and enforcement free up time for us

Pros and Cons

  • "The dashboard is the most important thing. It provides good visibility and makes management easy. Firepower also provides us with good application visibility and control."
  • "One issue with Firepower Management Center is deployment time. It takes seven to 10 minutes and that's a long time for deployment. In that amount of time, management or someone else can ask me to change something or to provide permissions, but during that time, doing so is not possible. It's a drawback with Cisco. Other vendors, like Palo Alto or Fortinet do not have this deployment time issue."

What is our primary use case?

We use it for malware and IPS.

How has it helped my organization?

The automated policy application and enforcement have freed up time for us, on the order of 30 percent.

Also if one Cisco antivirus implementation is the subject of an attack, all other Cisco implementations get that information rapidly, in real time. All the other firewalls are in sync when it comes to malware attacks, through the update of the database. That is good.

The visibility it provides into threats is good. Every day we find lots of malware attacks targeting our network, but they don't get through to the network.

What is most valuable?

The dashboard is the most important thing. It provides good visibility and makes management easy. Firepower also provides us with good application visibility and control.

Cisco Talos is well known around the world and everyone trusts Talos for malware intelligence. It is number one. It is also the most secure for Snort rules. It is more secure than others because its real-time analysis is better.

In addition, Firepower Management Center is helpful. 

We also use Cisco ISE and the integration between it and Firepower is okay.

For how long have I used the solution?

I've been using Cisco Firepower NGFW Firewall for four or five years.

What do I think about the stability of the solution?

It's a stable product.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

Their technical support is good. When my NOC or my engineers have needed support the feedback I've had is that tech support has been good at critical moments. They have given us good service.

How was the initial setup?

There was no issue with the initial setup. It's straightforward because Cisco gives us lots of documentation. It's not a big deal, for me. In four or five years I have deployed 35 to 40 Firepowers for financial organizations and corporate offices.

Which other solutions did I evaluate?

We also use Palo Alto, Fortinet, Sophos, and Check Point.

One issue with Firepower Management Center is deployment time. It takes seven to 10 minutes and that's a long time for deployment. In that amount of time, management or someone else can ask me to change something or to provide permissions, but during that time, doing so is not possible. It's a drawback with Cisco. Other vendors, like Palo Alto or Fortinet do not have this deployment time issue.

The other issue is the upgrading process, with Cisco. Sometimes, if we use a standalone device we need to create maintenance windows at that time and we need to restart Firepower. But with other vendors, like Palo Alto, there is no need to update in that way.

If they mitigated these two things, Cisco would be number-one in the world in the security domain.

What other advice do I have?

We have not integrated Firepower with Cisco SecureX because it needs IOS 6.6. It's a limitation. If we have an external device, we would need downtime and in a financial organization, management will not allow us the downtime.

In my experience, the deployment procedure with Cisco is not the easiest, it's not plug-and-play. I hope that Cisco will give us that type of implementation.

Overall, I would rate Firepower at eight out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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RP
System Administrator at a non-profit with 1-10 employees
Real User
User-friendly UI, blocking by category, has plenty of features

Pros and Cons

  • "You do not have to do everything through a command line which makes it a lot easier to apply rules."
  • "The solution could offer better control that would allow the ability to restrictions certain features from a website."

What is our primary use case?

We use the solution to monitor the connections as part of our parameter protection for our network. We restrict what kind of traffic comes in and out, we use it basically for traffic management.

What is most valuable?

Cisco used to be all command-line operations and now Firepower is in a way modelled from FortiGate. Firepower has integrated a UI into it now.

You do not have to do everything through a command line which makes it a lot easier to apply rules.

You are able to see the traffic of what sites users are visiting.

There are warnings if you are about to go to sites that could be malicious.

It also allows you to block within categories, such as, by URL.

The solution always had these capabilities, but it did not have a user interface that was user-friendly.

What needs improvement?

The solution could offer better control that would allow the ability to restrictions certain features from a website. For example, If we want to allow YouTube but not allow uploads or we want to allow Facebook but not allow the chat or to playing of videos. This ability to customize restrictions would be great.

For how long have I used the solution?

We have been using the solution for three months now. We have always used Cisco but before we were using the ASA and now we use the new version with the threat defence.

What do I think about the stability of the solution?

The stability is good so far.  My opinion could change in another couple of months once we get more deeply involved with the solution.

What do I think about the scalability of the solution?

We currently are protection approximately 220 users.

How are customer service and technical support?

We just deployed it a couple of months ago, we have not used the tech support with the Firepower yet. We have not had an issue that we have had to raise with them. 

Generally, the tech support for Cisco takes too long to go through the different tiers of support agents to get to someone that can resolve the issue. You end up speaking to someone that is not qualified to solve the issue, then you have to be escalated upwards over and over. This system could be better.

I rate the tech support service generally from Cisco a seven out of ten.

How was the initial setup?

The installation is not hard and not easy either, it falls in between.

What about the implementation team?

The time of implementation took us two to three days. This was in part because we were migrating from another Cisco firewall. The config files were already there, we just had to bring them over. While having the config files we just had to set up the hardware to have us up and running. The install could have taken longer if this was not the case.

What other advice do I have?

Currently, I would give this solution high marks because I have not had a problem. However, keeping in mind, my evaluation period has been short. I would not give the solution a ten, nothing is perfect.

I rate Cisco Firepower NGFW Firewall a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Syed Khalid Ali
Senior Solution Architect at a tech services company with 51-200 employees
Real User
Top 5
pxGrid enables all devices on the network to communicate

Pros and Cons

  • "The Firepower+ISE+AMP for endpoint integration is something that really stands it out with other vendor solutions. They have something called pxGrid and i think it is already endorsed by IETF. This allows all devices on the network to communicate."
  • "The product line does not address the SMB market as it is supposed to do. Cisco already has an on-premises sandbox solution."

What is our primary use case?

I use Firepower for all kind of customers; healthcare, government, banks etc. All all of them have different use cases and requirements. In most cases, I would mostly end up with enterprises or government organizations. If you are already have all Cisco gears, I would suggest to consider it as it will allow you to have a more integrated approach toward other network components.                                                                                      

How has it helped my organization?

I will definitely recommend it to any customer. But, it all depends on the requirements and money you have. But the Intrusion Prevention and anti-malware is really good with this solution. Overall, it is a really good product.

I remember a customer who was using another firewall product and they had serious issues in intrusion and malware detection and prevention. Plus, the reporting was not that detailed. I did a demo with these people with FTDv and FMCv and they were amazed with the solution.

What is most valuable?

The Firepower+ISE+AMP for endpoint integration is something that really stands it out with other vendor solutions. They have something called pxGrid and i think it is already endorsed by IETF.  This allows all devices on the network to communicate. I find it to be a more proactive approach as all devices collaborate with ISE in real time. I did a demo for a customer and there were no second thoughts in the usability of the solution. You should give it a try to find out more about how this works.

What needs improvement?

The product line does not address the SMB market as it is supposed to do. Cisco already has an on-premises sandbox solution. They should include a cloud-based sandbox as part of the security subscription service. In my experience, apart from the expensive price, SMB customers are lured away by other vendor solutions because of these reasons.                      

For how long have I used the solution?

I work for a systems integrator, who is also a partner for Cisco and other security vendors. I have a reasonable hands-on with different firewall products. I have been doing it since v6.1 release. Firepower is a bit difficult and takes time to learn.

Which solution did I use previously and why did I switch?

I did use and deploy different firewall solutions for various customers. But every customer has his own pain points. For example, for one of the customers, he was purely looking for URL filtering. We went with Sangfor IAM in that case. They have a very strong focus on application and URL filtering and user behavior management. Plus, reporting was very extensive. 

What's my experience with pricing, setup cost, and licensing?

In my country, deployment may be charged from USD 1K to USD 10K depending on setup cost. There are different types of licenses:

  • Threat
  • URL
  • Anti-malware

I would suggest going with an all-in-one bundle. You will end up saving money. Also, Cisco has a better discount on a 3YR subscription plan. Discuss this with your Cisco AM.

Which other solutions did I evaluate?

Yes, this included firewalls from Huawei, Fortinet, Sangfor, and Sophos. Most of the customers end up with:

  • Fortinet,
  • Sophos
  • Sangfor
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Guillermo  Fernandez
Security Consultant at IKUSI
MSP
Top 20
Good integration with helpful technical support and very good administration capabilities

Pros and Cons

  • "The solution offers very easy configurations."
  • "The initial setup can be a bit complex for those unfamiliar with the solution."

What is our primary use case?

I often work with financial sector companies such as banks as well as retail organizations.

What is most valuable?

The solution offers very easy configurations.

The administration of the solution is very good.

The product integrates well with other products.

What needs improvement?

The initial setup can be a bit complex for those unfamiliar with the solution.

There are better solutions in terms of border security. Palo Alto, for example, seems to be a bit more advanced. 

The cost of the solution is very high. Fortinet, as an example, has good pricing, whereas Cisco has very high costs in comparison.

For how long have I used the solution?

We've used the solution recently. We've used it at least over the last 12 months or so.

What do I think about the stability of the solution?

The stability of the solution is pretty good. I don't recall having issues with this aspect of the solution.

What do I think about the scalability of the solution?

This particular product does not have high availability and therefore scalability is limited.

You need a pretty sizable solution for a center.

We have about 300 clients using this solution, and therefore the amount of people on the solution is very high, however, I don't have the exact number of users across all clients. For solutions providers, we have IT solutions for maybe around 5,000 users.

How are customer service and technical support?

I have experience working with technical support from Cisco. It's very easy to contact them and talk with them. There were times we worked using email, for example, for communication. We also worked with Cisco engineers in Mexico directly. We're very satisfied with the level of service so far.

Which solution did I use previously and why did I switch?

We also work with Fortinet and Palo Alto, for example. As a reseller, we work with many solutions.

How was the initial setup?

I did not directly implement the solution. I don't have the right type of expertise. You need to know a bit about what you are doing, otherwise, the initial setup is a bit complex.

You may need, for example, a separate management device for this kind of solution. It's quite difficult to handle if you don't have in-depth knowledge.

What's my experience with pricing, setup cost, and licensing?

The cost of the solution is quite high. It's very expensive compared to other options. For example, Fortinet is much more reasonably priced.

What other advice do I have?

I am working for a Cisco seller in Mexico, and we have a relationship with Cisco. We are a gold partner. We ensure that the development is of the proper sizing for our clients.  

I would rate the solution at a nine out of ten. We've had a very good experience so far. The only downside is that it's not as advanced as, for example, Palo Alto. That said, if you have the right skills to manipulate the configuration capabilities, Cisco is quite good.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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