Cisco HyperFlex HX-Series Customer Service and Technical Support

Ole Johan
Network Engineer at a tech services company
The technical support is good. We use 24/7 contracts and they have never been late. I would rate the tech support as a nine out of ten. I did have one time where I had an engineer who was just running scripts. He was reading off a tablet (or something). However, that was a next-business day contract, and we were not working with a high-level engineer. We needed a high-level engineer, so we just escalated the case to receive a better engineer, then everything was resolved. It would be nice to have more qualified support agents get assigned to HyperFlex cases, at least the initial case, not just someone reading off a script. View full review »
MatsHagberg Olsson
Enterprise System Architect at SAAB Group
I haven't experienced Cisco tech support in person, since it all went smoothly. We didn't have any problems. View full review »
Dan Abamonte
Manager, Open Systems Infrastructure at a healthcare company with 5,001-10,000 employees
So far, technical support has been very good. We've had a couple of challenges with some of the firmware updates we've had to do, and SMARTnet has been excellent at helping us to get through those. View full review »
Learn what your peers think about Cisco HyperFlex HX-Series. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.
Karuna Madhu Devandla
General Manager of IT at Magma Fincorp Ltd.
So far, the technical support has been good, although we haven't faced many issues. While installing there were a couple of issues, otherwise everything has been fine and working normally. View full review »
SeniorNeab15
Senior Network Administrator at a university with 1,001-5,000 employees
I'm pretty neutral about technical support right now given that we're still setting up the solution to some degree. The support is great, as long as there is a maintenance contract in place. But because the overall solution is still rather new, using knowledge base or just generic knowledge base out on the internet is not as prevalent as I would like. View full review »
SherifAbouelezz
CIO at Latif Group
Technical support was very good. When we needed anything, they were always online. They were generally responsive and helpful. We had to escalate an issue with them once and it was solved in 24 hours. View full review »
Zeray Assefa
Director of Network Operations at a government
Our experience with Cisco support and products is always very good. View full review »
MangerAs3376
Manger Assistant in Storage at a energy/utilities company with 1,001-5,000 employees
The technical support has been exceptional. We had some minor issues implementing it the first time. They were able to come in and help us out. We were up and running very quickly. View full review »
DivMgr4312
Divisional Manager - Engineering at a engineering company with 1,001-5,000 employees
Our technical support is done through our partner. View full review »
Brad Smith
Principle Architect at NTT Data India Enterprise Application Services Pri
Cisco's technical support originally was outstanding, but it has declined over the last 12 months. I've heard they're trying to do better, but I haven't been overly impressed with their support recently for HyperFlex. View full review »
SrSolutic070
Sr Solution Architect at NetDesign
We use technical support if we have any issues or trouble with it. Cisco is always awesome. It's very easy to work with a Cisco tech. View full review »
Enterpridf49
Enterprise Architect at a aerospace/defense firm with 1,001-5,000 employees
The technical support is good. View full review »
ITInfrase578
IT Infrastructure Manager at Azersun Holding
Their tech support is very clear and easy to work with, and we haven't any problem with them. View full review »
Alexander Zhukov
Senior Network Engineer at a tech services company with 1,001-5,000 employees
Their technical support is really good. They are very professional, I cannot complain about the support. The only issue is that they will often only be available during time zones that don't work within European working hours. View full review »
Poorna Chandra
Senior Consultant at Daimler AG
Whenever I log a TAC case, I receive a good response from the teams, so the technical support is good. Sometimes when there are multiple technologies involved in a support case, this is when there is a bit of a lag. This something which Cisco could improve upon. Otherwise, the technical support is really good. View full review »
ITsys6af8
IT Systems Consultant at a energy/utilities company with 1,001-5,000 employees
Cisco technical support is very skilled. From what I've had to access, there were quick responses and the necessary escalation. View full review »
SeniorSy7f3e
Senior Systems Engineer at a pharma/biotech company with 501-1,000 employees
Technical support is fairly good. I have been able to get through to the right person. It took me a while, but it was not something very urgent. I didn't think it was much trouble. View full review »
Simon Van Raalte
System Administrator at Provinzial NordWest
Cisco technical support often makes things too complicated. We have easy problems, but they want to WebEx and constantly testing. In the end, we have to exchange a disk and everything is okay. In the beginning, we said the disk is defect, but they want us to test and retest, before acknowledging the disk is defect and we can exchange it. That is a problem for me. View full review »
Doug Rains
Sr Systems Engineer at a healthcare company with 1,001-5,000 employees
Technical support has been good. I've opened a few cases and I got great responses in a reasonable amount of time. View full review »
Chris Wall
Sr IT Manager at Aryzta
Technical support for this solution is very good. View full review »
Alister Richmond
Technical Director at Ping Network Solutions
I don't think we have had any issues, but the technical support that we have had has been good View full review »
John Mcgehee
Manager at Chevron
Technical support is excellent when it's needed through Cisco. It's usually fast, responsive, and done right the first time. On occasions, we've had emergency patching requirements. We worked with Cisco to update those environments fairly quickly. View full review »
Florian Haake
Network Administrator with 1,001-5,000 employees
I only had one tough case that I brought to the technical support, and they dealt with it quite well. View full review »
Farrukh Qadir
Sr. System Engineer at IBL-Unisys
i have face some issue during configuration and have support from Ciso TAC and thay have provide the best support with in time period. View full review »
Brett Moore
Network Architect at City of Mesa
Technical support is good. I don't do day-to-day operations of it, another group does. View full review »
user4583
Data Center Supervisor at a financial services firm with 1,001-5,000 employees
The technical support is very good, especially from the Cisco side. View full review »
Pantelis Rizos
CIO at a energy/utilities company
We haven't had any issues with the technical support. We have had good cooperation with our Cisco partners. View full review »
SeniorSy3f3b
Senior Systems Engineer at a tech services company with 201-500 employees
Technical support is good but we need it for every piece we do. For every change, we need technical support. They are quick to respond and help us solve the issue. View full review »
NetworkE4e20
Network Engineer at a manufacturing company with 10,001+ employees
Technical support for this solution is very good. This is a new technology for us, and we had to call a lot to ask for help with updating or integrating. View full review »
reviewer819990
Systems Admin at a healthcare company with 1,001-5,000 employees
The solution's technical support is good. We have had a lot of experiences with them in the past. It's fine. We just had some questions. We didn't know how to do everything. We've had a few problems. It's new. Often, we don't know how to solve the issue we're having. The response times are okay. View full review »
Archie Tamayo
Common Tech at PCGLA
The solution's technical support is good. We have a good technical team for support. I need to gain more knowledge about Cisco solutions that we need to apply to our system. View full review »
NetworkAeb59
Network Analyst at a non-tech company with 1,001-5,000 employees
My team works on ACI and HyperFlex. They've had great Cisco support for that. View full review »
Florin Ramboiu
Product and Project Manager at ETA2U
We have not used the technical support yet. View full review »
Danny Reyes
Solutions Engineer at a tech services company with 5,001-10,000 employees
I will rate the technical support an eight out of ten. View full review »
Solution0dea
Solution Architect at a tech services company with 1,001-5,000 employees
Technical support is very good. Not excellent, but good. There's still not enough data available on the web. For example, for the integration to VMware, I had a case recently and I searched for more information but didn't find any. View full review »
Solutionffa3
Solution Architect at a tech services company with 51-200 employees
We had an issue on the customer side, where the wrong SSD piece was delivered. However, this has nothing to do directly with the HyperFlex solution. The technical support did make sure that the right piece was delivered on schedule. View full review »
Engineer66eb
Engineer at a tech services company with 51-200 employees
Their technical support is very bad. We had an issue where instead of an engineer we got a PDF "doctor" that didn't know anything about our problem which was very frustrating. View full review »
David Orozco
Consultant at Italtel
Technical support is very good. View full review »
Carlo Poggiarelli
Solution Architect at Teleconsys
The technical support has been helpful. We are always able to get through to the right person. View full review »
Mohamed Elolemy
Senior Presales Lead at Systems Engineering Of Egypt
Their technicians are very qualified and supportive. View full review »
SystemAd552c
System Administrator at a consultancy with 1,001-5,000 employees
I haven't used the technical support for this product. View full review »
Fabio Vilches
System Engineer with 51-200 employees
We had to use technical support once. They were great. View full review »
DcCenter417d
Data Center Specialist at a comms service provider with 5,001-10,000 employees
We are cooperating with Cisco, and so far, the technical support has been great. View full review »
Yasein Elalami
Network and Security Engineer at Italtel
I had some issues that I had to solve myself because of the technical support. View full review »
Fernando Calvo
Pre-sales Consultant Manager at Econocom
The technical support is good. View full review »
Learn what your peers think about Cisco HyperFlex HX-Series. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
418,116 professionals have used our research since 2012.