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Frederic Soulier
Deputy Head of IT at a legal firm with 501-1,000 employees
Real User
Top 5
A stable and reliable solution with a wide range of features and functionalities, but it is too complex for our use

Pros and Cons

  • "The way we can trust this solution is the most valuable. We have no issue with this product. It is a competitive product. You need to have a very good and deep knowledge of the product to take the full benefits of all the features, but it is a good product."
  • "It is too complex. It should be easy to use. We are not such a big team. We only have three engineers to work with this, and we don't use all of the functionality of the product. Its range of functionality is too wide for us, and this is the reason why we are thinking of switching to a more simple product. We have shortlisted a Microsoft solution. We have a big footprint for Microsoft products, especially in security. As a global strategy, we try to leverage to the maximum what is possible around Microsoft."

What is most valuable?

The way we can trust this solution is the most valuable. We have no issue with this product. It is a competitive product. You need to have a very good and deep knowledge of the product to take the full benefits of all the features, but it is a good product.

What needs improvement?

It is too complex. It should be easy to use. We are not such a big team. We only have three engineers to work with this, and we don't use all of the functionality of the product. Its range of functionality is too wide for us, and this is the reason why we are thinking of switching to a more simple product. We have shortlisted a Microsoft solution. We have a big footprint for Microsoft products, especially in security. As a global strategy, we try to leverage to the maximum what is possible around Microsoft.

For how long have I used the solution?

This product was installed before I joined this company. It would be six years or something like that. We are probably two versions behind the latest one.

What do I think about the stability of the solution?

It is stable.

How are customer service and technical support?

Their technical support is good. Cisco support is good.

How was the initial setup?

I was not there, but I think the company had a services company that helped them in implementing it. It was easy because we only had to give them the requirements and their engineers did it for us. After they finished their mission, we started to deal with this solution, but it is too complex for a company of our size.

What's my experience with pricing, setup cost, and licensing?

Its price is probably good if you use all of its features and functionalities to protect your environment. If you use only a part of the functionality, its price is too high. It is just a question of value and the functionality you use.

What other advice do I have?

I would advise others to make sure that you have the knowledge of this solution to get the full benefits of all the features, and you are able to use it on a daily basis.

I would rate Cisco ISE a six out of ten. Its functionality is too wide for our company. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BH
Chief Technology Officer at a tech services company with 11-50 employees
Reseller
Overall useful features, good community support, and scalable

Pros and Cons

  • "I have found that all of the features are valuable. It is very easy to deploy because we are able to port users directly from Active Directory (AD) and LDAP."
  • "In an upcoming release, the solution needs to be more agentless and more independent. Additionally, there could be improved integration with other next-generation solutions, such as Palo Alto, Fortinet, or Check Point."

What is our primary use case?

We use this solution for both wired and wireless network access control. We have deployed it in a bank, government offices, and some universities.

What is most valuable?

I have found that all of the features are valuable.

It is very easy to deploy because we are able to port users directly from Active Directory (AD) and LDAP.

What needs improvement?

In an upcoming release, the solution needs to be more agentless and more independent. Additionally, there could be improved integration with other next-generation solutions, such as Palo Alto, Fortinet, or Check Point.

For how long have I used the solution?

I have been using this solution for approximately nine years.

What do I think about the stability of the solution?

The solution takes a while to get up and running before it becomes stable. There is a lot of fine-tuning that needs to be done to make sure that users are authenticated properly and not denied access. I have had the experience of redeploying the ISE several times because of false denial of services or access to services but once it is configured correctly the stability is fine.

What do I think about the scalability of the solution?

I have found this solution is scalable, especially the latest versions. The older versions, have to have some additions in order to make them scalable. However, I think they have resolved this issue.

We have had customers of all business sizes using this solution, from small to enterprise companies.

How are customer service and technical support?

The community support is satisfactory, it is very easy to get support. You can find any documentation and support within the community. 

How was the initial setup?

The deployment takes a long time. Additionally, if you want to integrate the solution with AD and LDAP you will need someone that is very experienced. It is a good feature to have but it is complex to integrate.

What about the implementation team?

We have had experience deploying this solution to small, medium, and enterprise size companies.

What's my experience with pricing, setup cost, and licensing?

This solution requires an annual license and it is a bit expensive than competitors.

What other advice do I have?

I rate Cisco ISE (Identity Services Engine) an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller, integrator
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Nayef Hamzeh
IT Manager at CMC
Real User
Top 5Leaderboard
Provides useful information, plenty of network rules, but user interface needs improvement

Pros and Cons

  • "The most valuable features are the ability to retrieve information about Active Directory user names, viewing the log files to see which MAC address tried to connect with the created SSIDs, portal designing for your company, hotspot tools, and creating network rules for WiFi access."
  • "The interface could be more user-friendly and the ability to apply rules to MAC addresses, for example, if I wanted to allow a certain MAC address access at a particular time I cannot make this adjustment."

What is our primary use case?

We use this solution for network security.

What is most valuable?

The most valuable features are the ability to retrieve information about Active Directory user names, viewing the log files to see which MAC address tried to connect with the created SSIDs, portal designing for your company, hotspot tools, and creating network rules for WiFi access.

What needs improvement?

The interface could be more user-friendly and the ability to apply rules to MAC addresses, for example, if I wanted to allow a certain MAC address access at a particular time I cannot make this adjustment.

In an upcoming release, they could improve by providing rule-based bandwidth consumption, bring your own device (BYOD) need to be more mature, and the reports could be more user-friendly.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The controller has to manage a certain number of access points and we did not see any problems with the scalability. It is able to handle more access points than we need it for.

How are customer service and technical support?

We do not have experience with The technical support from Cisco directly because the technical support we receive is from our partners which they have been excellent.

Which solution did I use previously and why did I switch?

We have used 3Com wireless controllers previously.

What about the implementation team?

We used Cisco partners to do the implementation of the solution.

Which other solutions did I evaluate?

Recently, I have evaluated Aruba solutions and I found them to be better than Cisco. There is room for improvement, Cisco can do better.

What other advice do I have?

When deciding to implement this solution it is a good idea to assess and define the requirements to determine whether there is a need for this solution. It is important to know what you can use from it. You can have a WiFi environment without the need for a Cisco ISE. This solution has advanced security that might not be needed for your use case. Be sure about your needs.

I rate Cisco ISE (Identity Services Engine) a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DR
Head Cyber Security at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
Has good flexibility and stability

What is our primary use case?

One of the use cases was the certificate-based authentication for the endpoints. All the laptops and mobiles are embedded with certificates and once they get authenticated, then only they would be able to connect to the LAN.  The other use case was the NAC use case wherein the integrity of the laptops and mobile and such were checked before the scan. They fulfill the policy requirements and then they are able to connect to the network. The third use case was the consolidated access control management for all the network devices and security devices. 

What is most valuable?

It's flexible and stable. It's been good as a standard environment to run.

For how long have I used the solution?

It was implemented in my last organization and we used it for…

What is our primary use case?

One of the use cases was the certificate-based authentication for the endpoints. All the laptops and mobiles are embedded with certificates and once they get authenticated, then only they would be able to connect to the LAN. 

The other use case was the NAC use case wherein the integrity of the laptops and mobile and such were checked before the scan. They fulfill the policy requirements and then they are able to connect to the network.

The third use case was the consolidated access control management for all the network devices and security devices. 

What is most valuable?

It's flexible and stable. It's been good as a standard environment to run.

For how long have I used the solution?

It was implemented in my last organization and we used it for three years. We are evaluating and will be implementing it in a couple of months at my current organization. 

What do I think about the stability of the solution?

It is stable and scalable. We have 5,000 to 6,000 users. 

How are customer service and technical support?

Technical support is good because the partner is quite competent so we have all the support that is required.

How was the initial setup?

The initial setup was a little bit complex. It's not that simple because it requires a lot of prerequisites for the solution to get a hold on. So the prerequisites and then onboarding all this like the landscape of endpoints was quite tedious. That was no surprise, because this is something which would be with other products as well. It took a long time for the implementation, but it's been rock stable now.

The deployment took six to seven months. 

What about the implementation team?

We had consultants and we had a partner for the deployment. The system integrator was involved with the roll out.

What other advice do I have?

The management part is much smoother. It takes care of all the costs across branded devices as well, so that it is a single panel we can manage all the end-to-end entry devices as well. That's something would be really good for Cisco ISE product.

I would recommend Cisco ISE. I would rate it an eight out of ten. I would like it to be more stable. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MB
Senior Solutions Manager at a computer software company with 1,001-5,000 employees
Real User
Good support, stability, and interconnection with the ecosystem

Pros and Cons

  • "The interconnection with the ecosystem and the ability to force rules all over the network are the most important features."
  • "It is a good product, but in order to use all of the functions of the product, you must have a good understanding of the product. You must know how to use and manage it. It is a little bit complicated to configure and manage. It must be simplified to make it easy to manage for end users. In the initial stage, we found ISE complicated for end users. It was not easy to manage it or to write authentication and authorization protocol. They must improve its management and make it easy for end users. The monitoring and reporting capabilities can be improved because end users want to quickly see what is happening in their network. There were some restrictions in working with other vendors. It should also have a better and easy integration with other vendors."

What is most valuable?

The interconnection with the ecosystem and the ability to force rules all over the network are the most important features.

What needs improvement?

It is a good product, but in order to use all of the functions of the product, you must have a good understanding of the product. You must know how to use and manage it. It is a little bit complicated to configure and manage. It must be simplified to make it easy to manage for end users. In the initial stage, we found ISE complicated for end users. It was not easy to manage it or to write authentication and authorization protocol. They must improve its management and make it easy for end users. 

The monitoring and reporting capabilities can be improved because end users want to quickly see what is happening in their network. There were some restrictions in working with other vendors. It should also have a better and easy integration with other vendors. 

For how long have I used the solution?

I have been using this solution for five or six years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

It has good technical support. We also have local support now, which is better. There is no problem with their technical support. 

How was the initial setup?

People who are experts should deploy such products. In order to preserve the reputation, a product must be set up with the help of a talented or expert person because when you set up, deploy, or install the product in a wrong way, it gives negative feedback to customers.

What's my experience with pricing, setup cost, and licensing?

The price can be lower, especially for subscriptions. It should be a lot cheaper to have a wide range of customers. The price should be comparable to competitive products like Forescout or Fortinet FortiNAC. Forescout is cheaper for customers looking for a cloud solution.

What other advice do I have?

I would rate Cisco ISE an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
SZ
Team Lead Network Infrastructure at a tech services company with 1-10 employees
Real User
Top 5Leaderboard
Scalable with good device administration and good stability

Pros and Cons

  • "Typically, the installation is pretty simple."
  • "Deploying to a machine, as opposed to a dedicated appliance, can be a bit difficult."

What is our primary use case?

The solution is primarily used for authentification purposes. 

What is most valuable?

The solution is stable.

We have found the product to be scalable.

The device administration is great. 

It offers very good integrations and can easily be integrated with mobile devices.

The product works well with StealthWatch.

It's quite an innovative product.

Typically, the installation is pretty simple.

What needs improvement?

The solution isn't as dynamic as it could be. There are some limitations, specifically around switches. 

Deploying to a machine, as opposed to a dedicated appliance, can be a bit difficult. 

The network solutions need to be improved by Cisco.

For how long have I used the solution?

I've been using the solution for three to four years. It's been a while at this point. 

What do I think about the stability of the solution?

The solution has been quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The scalability is good. If a company needs to expand it, it can do so. It's not a problem.

We have this solution deployed to 6,000 or more users. 

How was the initial setup?

An installation is pretty simple if it is on a dedicated hardware appliance. However, if someone chooses to deploy to a machine, then you can face certain challenges during the installation. On a dedicated appliance, you can deploy in two to three hours.

You only really need one person to deploy the product. You don't need to have a big team.

What about the implementation team?

We are integrators and can deploy the solution for clients.

What other advice do I have?

We are a systems integration company.

I'm using different versions of the solution, and not necessarily the latest one.

I'd rate the solution at an eight out of ten. It's worked well for us so far. We find Cisco to be innovative and to offer good products. 

I would recommend the solution to other users and organizations. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Josept Conde
Project Manager at Projectnet
Real User
Top 20
Overall complete package, secure authentication, with great customer service

Pros and Cons

  • "One of the most important features is the authentication security for the individual connection to the network through their computer or laptop."
  • "The customer server was great but it would have been better for me if they had support in other languages such as Spanish."

What is our primary use case?

The company implemented the solution to keep track of wired and wireless devices.

What is most valuable?

One of the most important features is the authentication security for the individual connection to the network through their computer or laptop. The solution is very complete overall.

What needs improvement?

There should be better documentation on the implementation of the solution. I learned how to implement it from watching videos. I felt the documentation was too complicated and I also learn better from watching videos.

In my experience, there needs to be better documentation for firewall integration as well, we had some trouble early on.

For how long have I used the solution?

I have been using the solution over the last year.

What do I think about the stability of the solution?

A co-worker of mine had some issues with the solution crashing unexpectantly or some processes went down. 

What do I think about the scalability of the solution?

We are using the solution with around 200 people and we had no problems with scalability. Most of our clients are small businesses.

How are customer service and technical support?

The customer server was great but it would have been better for me if they had support in other languages such as Spanish. It was difficult for me to communicate in English.

How was the initial setup?

The setup was easy for this solution.

What about the implementation team?

We implemented the solution.

What's my experience with pricing, setup cost, and licensing?

There are other cheaper options available.

Which other solutions did I evaluate?

We did evaluate Aruba ClearPass before the client picked Cisco ISE. I had suggested ClearPass because it was cheaper but the client decided to go with Cisco regardless.

What other advice do I have?

Our clients and my company plan to continue the use of the solution in the future.

I rate Cisco ISE (Identity Services Engine) a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
HassanAyoub
Technology Manager at Advanced Integrated Systems
Real User
Top 20
A stable and scalable network administration solution with a valuable guest access feature

Pros and Cons

  • "I like the guest access feature, which has been important for us."
  • "Segmentation can be improved."

What is our primary use case?

The primary use case is to have network access control and automation to integrate with the enterprise network. It also helps provide a method to make segmentations between users and enable access control.

How has it helped my organization?

Cisco ISE has provided more mobility for the organization while controlling access no matter how the users connect to the network.

What is most valuable?

I like the guest access feature, which has been important for us. The BYOD feature is also good. 

What needs improvement?

Segmentation can be improved. They can also improve security policies for each group of users, and automation can also be better. The software interface could be better. They should make it easier for users to find features.

For how long have I used the solution?

I have been working with Cisco ISE for more than three years, but in general, I have more than 20 years of experience working with Cisco.

What do I think about the stability of the solution?

Cisco ISE is a stable solution.

What do I think about the scalability of the solution?

Cisco ISE is very scalable.

How are customer service and technical support?

Cisco technical support is very good.

How was the initial setup?

The initial setup is complex, and you can't easily find the features you want.

What about the implementation team?

If we're talking about a medium enterprise and there is a greenfield, it can take between one or two weeks.

What's my experience with pricing, setup cost, and licensing?

I think the price is okay.

What other advice do I have?

I advise new users to go through the admin guides for implementation and follow the script very carefully.

On a scale from one to ten, I would give Cisco ISE an eight.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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