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EE
NOC Manager at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Integrates well, stable, and helpful support

What is our primary use case?

We are using Cisco ISE for limiting port access in our organization's building for wired and wireless networks.

What is most valuable?

We were originally a Cisco shop and Cisco ISE integrated well with our other Cisco switches and networks.

For how long have I used the solution?

I have been using Cisco ISE (Identity Services Engine) for approximately three years.

What do I think about the stability of the solution?

The solution is stable and has good performance.

What do I think about the scalability of the solution?

Cisco ISE  is scalable. We have approximately 200 people using this solution in my organization.

How are customer service and support?

When I have contacted the support for Cisco ISE I have always been satisfied.

How

What is our primary use case?

We are using Cisco ISE for limiting port access in our organization's building for wired and wireless networks.

What is most valuable?

We were originally a Cisco shop and Cisco ISE integrated well with our other Cisco switches and networks.

For how long have I used the solution?

I have been using Cisco ISE (Identity Services Engine) for approximately three years.

What do I think about the stability of the solution?

The solution is stable and has good performance.

What do I think about the scalability of the solution?

Cisco ISE  is scalable.

We have approximately 200 people using this solution in my organization.

How are customer service and support?

When I have contacted the support for Cisco ISE I have always been satisfied.

How was the initial setup?

The installation is not straightforward, it took us approximately one month.

They need to reduce the number of options for the installation or have a wizard that covers small, medium, and large enterprises.

What about the implementation team?

We had an integrator help with the implementation. For the deployment, we had five engineers and for the maintenance and support, we use three engineers.

What's my experience with pricing, setup cost, and licensing?

The price of Cisco ISE (Identity Services Engine) is expensive and we are thinking about changing to FortiGate.

Which other solutions did I evaluate?

I have evaluated Fortinet FortiGate solutions.

What other advice do I have?

I would not recommend this solution.

I rate Cisco ISE (Identity Services Engine) a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AR
VP of IT at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Good support, provides visibility of traffic, and is easy to use

What is our primary use case?

We are a solution provider and we provide Cisco products, including ISE, to our customers. This product is used to facilitate the connection of a local network to wireless access. This allows us to restrict users and their access.

What is most valuable?

This product allows them to see the traffic that is going through the network. It is stable and easy to use.

What needs improvement?

The user interface can be improved.

For how long have I used the solution?

I have been using Cisco ISE for approximately three years.

What do I think about the stability of the solution?

Cisco ISE is stable.

What do I think about the scalability of the solution?

This is a scalable solution. There are more than 500 users in my client's organization.

How

What is our primary use case?

We are a solution provider and we provide Cisco products, including ISE, to our customers.

This product is used to facilitate the connection of a local network to wireless access. This allows us to restrict users and their access.

What is most valuable?

This product allows them to see the traffic that is going through the network.

It is stable and easy to use.

What needs improvement?

The user interface can be improved.

For how long have I used the solution?

I have been using Cisco ISE for approximately three years.

What do I think about the stability of the solution?

Cisco ISE is stable.

What do I think about the scalability of the solution?

This is a scalable solution. There are more than 500 users in my client's organization.

How are customer service and technical support?

The technical support from Cisco is very good

How was the initial setup?

ISE is very easy to configure, although it takes time because we have to take input from the customer. It will take about two days to implement and deploy.

What about the implementation team?

We have a consultant to assist with deployment. A team of four engineers is required for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The price is okay.

What other advice do I have?

As of now, this product is working fine.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Derly AliGutierrez Arellano
Technical Solutions Architect at a wholesaler/distributor with 201-500 employees
Reseller
Secure access that is reliable, simple to scale, and easy to install

What is our primary use case?

I am a reseller. We also implement solutions for our clients. Currently, we have a client who is doing a proof of concept with different clients of their own. We sell this product to many different clients here in Mexico for both retail and manufacturing plants. Our clients use Cisco ISE (Identity Services Engine) to secure the access of the users. It's a great tool for access control functions.

What is most valuable?

The profiling model included is the most valuable feature.

What needs improvement?

The user interface could be improved to make it more user-friendly.

For how long have I used the solution?

I have been selling Cisco ISE (Identity Services Engine) for eight years.

What do I think about the stability of the solution?

Cisco ISE…

What is our primary use case?

I am a reseller. We also implement solutions for our clients. Currently, we have a client who is doing a proof of concept with different clients of their own.

We sell this product to many different clients here in Mexico for both retail and manufacturing plants.

Our clients use Cisco ISE (Identity Services Engine) to secure the access of the users. It's a great tool for access control functions.

What is most valuable?

The profiling model included is the most valuable feature.

What needs improvement?

The user interface could be improved to make it more user-friendly.

For how long have I used the solution?

I have been selling Cisco ISE (Identity Services Engine) for eight years.

What do I think about the stability of the solution?

Cisco ISE (Identity Services Engine) is very stable.

What do I think about the scalability of the solution?

It is very scalable. Cisco ISE (Identity Services Engine) is a nice solution.

How are customer service and support?

I have not had any contact with technical support.

How was the initial setup?

The initial setup is easy.

It can take three days for a basic configuration.

Which other solutions did I evaluate?

As resellers, we frequently evaluate solutions for our customers.

What other advice do I have?

After the deployment, I would recommend completing a proof of concept.

I would rate Cisco ISE (Identity Services Engine) a nine out often.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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AA
Network Engineer at a financial services firm with 1,001-5,000 employees
Real User
Good user interface but complicated to implement

Pros and Cons

  • "The feature that I most like is that it can notify me whenever someone plugs in their device, which is not allowed. I get notifications for new laptop devices. I think the user interface looks good compared to previous versions."
  • "The software is a little bit complicated to understand in the beginning, meaning the implementation. It needs proper documentation so that we can understand the options more easily."

What is most valuable?

The feature that I most like is that it can notify me whenever someone plugs in their device, which is not allowed. I get notifications for new laptop devices.

I think the user interface looks good compared to previous versions. 

What needs improvement?

The software is a little bit complicated to understand in the beginning, meaning the implementation. It needs proper documentation so that we can understand the options more easily.

For how long have I used the solution?

I have only very recently using Cisco ISE, since about one and a half months ago.

How are customer service and technical support?

We have our own team for the maintenance of this solution.

How was the initial setup?

I am still implementing it. So far it has been one and a half months.

What other advice do I have?

Cisco ISE is a good product, but it requires some technical knowledge and knowledge about network security.

One a scale from one to ten, I would rate Cisco ISE a six.

As I said, I have not implemented it 100%. Maybe once I implement it 100%, and I start using it in production, then I will rate it higher.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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