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JR
Technology Systems Manager at a educational organization with 51-200 employees
Real User
Top 20
A straightforward and easily operated system

Pros and Cons

  • "We're able to automate as well as manually control as necessary."
  • "This solution could benefit from a heat mapping ability so that you can tell where the hotspots are, and where the good signals are."

What is our primary use case?

I work for an elementary school and Meraki's used to cover the entire building with wifi. It's not just a specific location. We're a kindergarten through sixth-grade school — an elementary school.

What is most valuable?

In terms of the product, it's been very good for us. They don't have all of the tools built-in that we would like to have such as heat mapping, but when it comes to managing it, it is straightforward and easily operated. We're able to automate as well as manually control as necessary.

What needs improvement?

This solution could benefit from a heat mapping ability so that you can tell where the hotspots are, and where the good signals are. To have that be available from within the management software would be fantastic.

For how long have I used the solution?

We've been using this solution for four years.

What do I think about the stability of the solution?

Stability-wise, it's excellent. However, the software cannot tell us where there are issues. It would be nice if it could point them out to us, but without that event's information, it's more of a challenge. In terms of when we see that it's working, we know that it will be working, period. It's simply reliable.

What do I think about the scalability of the solution?

It's very scalable. We could increase the system we have, but because of its age, we actually need to replace the entire thing at once. So instead of doing it piecemeal and having some of the older products remain while we put in a new product, we would rather replace the whole system. 

How are customer service and technical support?

We have not used Meraki support directly. We haven't had any problems that were so horrible that we needed their assistance.

Which solution did I use previously and why did I switch?

We're looking at whether to replace Meraki or go with ruckus or Aruba. There are all sorts of options for us. The signal coverage has been quite good with Meraki, but we just simply are in need of a stronger system than what we have now. 

How was the initial setup?

I was very surprised. The initial setup was very straightforward. 

What about the implementation team?

We had a company (reseller) install this solution because we needed so many access points. Once they put it in place and did the initial configuration, everything was straightforward and easily managed.

What's my experience with pricing, setup cost, and licensing?

I don't recall the licensing cost. There is a hardware cost and separate licensing. We did buy the free lessons, but I can't recall how much it cost.

What other advice do I have?

In terms of caution, I don't have any advice. In terms of a recommendation, it's been a very stable system for us. However, because our needs grew exponentially when we had to go one-to-one for students, this has made things too complicated. That's why we're looking into upgrading and replacing the whole system. Still, Meraki is not off of our list while we're considering new solutions.

Overall, on a scale from one to ten, I would give this solution a rating of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Tim French
IT Manager at a comms service provider with 51-200 employees
MSP
Top 20
Easy to install and manage, but the customization needs improvement.

Pros and Cons

  • "The big draw is the ease of installation. It's easy to manage, and it's easy to implement."
  • "The customization needs to be improved because it's pretty locked down."

What is our primary use case?

We are MSP, resellers. We provide solutions for customers.

Meraki is a good entry-level enterprise Wi-Fi solution.

How has it helped my organization?

Customers that have gone from SMB solutions into the Meraki have noticed an increase in satisfaction in the work.

What is most valuable?

The big draw is the ease of installation. It's easy to manage, and it's easy to implement.

What needs improvement?

It's a little bit customizable, but that's where it probably has one of its downfalls. It is not as feature-rich as some of the others.

The customization needs to be improved because it's pretty locked down. You can't customize it much.

In the next release of this solution, I would like to see the Radio Control feature included, and improved customization on the radios.

Also, it needs more ability to control it. It works well but you can really change it a lot.

For how long have I used the solution?

We have been working with Cisco Meraki Wireless Lan for approximately 10 years.

They don't really have versions with Meraki. They have different access points.

What do I think about the stability of the solution?

It's a very stable product, very mature.

What do I think about the scalability of the solution?

It is scalable, but it definitely suffers during really large implementations.

How are customer service and technical support?

Technical support is good. They are pretty solid.

I think everywhere there's always improvement to be had. That's just kind of the big thing for technical support.

How was the initial setup?

The initial setup is straightforward.

The usual requirements are less than thirty days to install. It's pretty quick.

We do our pre-installation survey, help design the network, and then implement it, test it, and then make adjustments as required.

What was our ROI?

Wi-Fi is a necessary evil. You have to have Wi-Fi, so I think that it's a situation where you have to put something in. 

Some of the companies have had a return on investments and they will generate revenue off of their Wi-Fi, but that's in hospitality for example.

It's a little bit different for those customers, who have to put a Wi-Fi solution in. 

This one from a budgetary standpoint is mid-range. It's not super expensive and it's not super cheap.

It's a good solution. 

A lot of customers pick it because it's got decent feature sets and it's not the most expensive in the market.

What other advice do I have?

To anyone who is interested in using this solution, make sure that you're happy with their features and that it's the right solution. 

Look at all of its features and also look at its downfalls and/or weaknesses, as well.

Cisco Meraki Wireless LAN is good, but not great.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
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JA
Domain Architect at a comms service provider with 10,001+ employees
Real User
Top 20
Reasonably price and easy to set up but not a fit for enterprise-level customers

Pros and Cons

  • "The product has been very stable over the years."
  • "Meraki is still very much a small office type of solution. It is not a fit for large enterprise networks, as it doesn't have tunneling functionalities."

What is our primary use case?

I haven't deployed it for myself. I have deployed it for customers. I work for a systems integrator.

We use it for Branch-type of installations where you have a small branch. You just need to manage it via the internet. You don't need a controller-type of environment there, for a small office-type of deployment.

How has it helped my organization?

It's a cheaper resource that helps manage a company's WiFi network.

What is most valuable?

The solution's ease of use is great.

The ease of management has been great.

The initial setup is easy.

The product has been very stable over the years. 

Technical support is okay.

The pricing is reasonable. 

What needs improvement?

Meraki is still very much a small office type of solution. It is not a fit for large enterprise networks, as it doesn't have tunneling functionalities. 

If you are configuring Meraki as a RADIUS client, you have to add individual 100 or whatever devices on the site as a RADIUS client. There is no RADIUS proxy option. Therefore, it is pretty much still a good use case for small networks, however, it's not a great use case for larger networks. 

The product needs to offer role-based access. 

For how long have I used the solution?

I've been using the solution for more than ten years now. It's been a decade or so. I have quite a bit of experience with it.

What do I think about the stability of the solution?

The solution is very stable. As long as your internet links are stable, Meraki works perfectly fine. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

Meraki is not a very scalable solution. It has its own limitations on the number of devices you can deploy. I would say it's not a very scalable solution.

How are customer service and technical support?

I've contacted technical support a couple of times. They were okay. I didn't have any issues with them; they are fine.

Which solution did I use previously and why did I switch?

I've used Cisco EROs, Cisco Meraki, Catalyst 9800, Aruba, and Instant Aruba, controller-based.

How was the initial setup?

The initial setup is not complex or difficult. It's very straightforward. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. However, they don't have a perpetual license option. Regardless of what type of functionality a customer is looking for, they have to go for subscription-based licensing.

What other advice do I have?

I'm a Cisco partner.

Meraki is a public cloud. With Meraki, you don't have a private cloud solution.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Alex Jenkins
Director at a legal firm with 1,001-5,000 employees
Real User
A cloud-based solution with a GUI and perfect stability, scalability, and support

Pros and Cons

  • "It is cloud-based. It has a GUI rather than a command line, and it just works."
  • "The biggest pain point is that they limit you through firewall throughput. I understand why they do it, but that really grates me. For instance, for 450 Mbps throughput, you're looking at £800 for a router, whereas if you look at the one gig connection, for some of us are lucky enough to have a gig connection, you could almost be spending £3,000 for the option to have one gig connectivity. That's one of the pain points I've got. I don't mind paying for throughput, but I should at least have the option to be able to update that throughput, maybe through extra licensing or something else. It is crazy expensive to jump through to the next one."

What is our primary use case?

There are so many use cases. You can have multiple SSIDs and different LANs such as
guests, private, or hidden. There are so many options with it.

It is cloud-based, but the physical hardware is on-premises. We are using the Enterprise version.

What is most valuable?

It is cloud-based. It has a GUI rather than a command line, and it just works.

What needs improvement?

The biggest pain point is that they limit you through firewall throughput. I understand why they do it, but that really grates me. For instance, for 450 Mbps throughput, you're looking at £800 for a router, whereas if you look at the one gig connection, for some of us are lucky enough to have a gig connection, you could almost be spending £3,000 for the option to have one gig connectivity. That's one of the pain points I've got. I don't mind paying for throughput, but I should at least have the option to be able to update that throughput, maybe through extra licensing or something else. It is crazy expensive to jump through to the next one.

For how long have I used the solution?

I have been using this solution for a good couple of years.

What do I think about the stability of the solution?

It is perfect in terms of stability.

What do I think about the scalability of the solution?

It is perfect in terms of scalability. I've got one system here in the UAE and one in London, and I haven't even touched the one in London, and I can do it all from here.

How are customer service and technical support?

Their support is perfect. They're there 24/7, 365 days a year. Whether you email or phone in, there is always someone there to help you.

How was the initial setup?

Its initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Its licensing is on a yearly basis. It can be for three, five, or ten years.

I'm happy with the pricing. You basically pay for what you get. It is that simple. When you look at Ubiquiti or Aruba, Cisco Meraki Wireless LAN far outweighs what you get. If you're in the UK, Ubiquiti gives a three-year or five-year warranty, whereas here in the UAE, they only give a one-year warranty, which is no good to me. Who buys a piece of equipment with only one year warranty on it? It doesn't make sense.

What other advice do I have?

I would recommend this solution, but there are limitations with some of these devices. The main issue that I have is related to the throughput. You can get any router that will do a gig connection, but you don't get the other features.

I would rate Cisco Meraki Wireless LAN an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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EC
Director with 51-200 employees
Reseller
A flexible product complete with integrated security and content filtering

Pros and Cons

  • "The captive portal feature is my favorite. It allows us to keep track of how many people are entering our client's businesses."
  • "The signal coverage radius could be extended."

What is our primary use case?

We use Cisco Meraki Wireless LAN for offices, small retail stores, and restaurants. Most of our clients are medium-sized businesses.

Most of our clients have around 200 employees. There are around 50 access point users.

Only one person is required for maintenance.

What is most valuable?

The captive portal feature is my favorite. It allows us to keep track of how many people are entering our client's businesses. 

Also, the security and content filtering that's included on the cloud is great.

What needs improvement?

The signal coverage radius could be extended. I would also like to have a planner for designs. 

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN for roughly eight years.

What do I think about the stability of the solution?

Stability-wise, it's very good. The problem is the coverage.

What do I think about the scalability of the solution?

Scalability-wise, it's excellent. You can integrate with other products like MX, the firewall and router of Meraki, and you can also integrate with Umbrella which is cloud security from Cisco. You can also add more access points very easily.

How are customer service and technical support?

Cisco's technical support is excellent. Still, sometimes it takes a while for them to respond. There is also a lot of information on their web page for support.

Which solution did I use previously and why did I switch?

We used to use Aruba and Cisco Access Point. Cloud management was the main difference between these solutions. We have more flexibility with Cisco Meraki Wireless LAN.

How was the initial setup?

The initial setup is easy but it's important to have training.

Configuration takes around one hour. It's the same for any access point but the installation depends on the physical installation — overall, it takes around three hours.

What's my experience with pricing, setup cost, and licensing?

Meraki is a very good solution, but the price is quite high for small markets. We are based in Mexico and within Latin America, most of our customers think that this is an expensive solution compared to other brands. Overall, we think that the price is too high.

For example, the cheapest license subscription is around $600. It's around $1,200 for one access point. This is really expensive for one customer. Other brands charge the same amount for around five access points.

What other advice do I have?

I'd recommend this solution because it's easy to use and secure — the security is integrated. Apps can also be integrated very easily and it's very scalable. 

Overall, on a scale from one to ten, I would give Cisco Meraki Wireless LAN a rating of eight. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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DP
Associate Engineer at a tech services company with 11-50 employees
Real User
Top 20
Very Good Simple Solution that is Great for management but It comes at a premium to do so.

Pros and Cons

  • "It's simple to manage when there's a problem."
  • "It could be slightly cheaper but it's fine."

What is our primary use case?

I'm an Associate Engineer and as part of my work is that I look after a number of companies where I recommend and install different network equipment. Anything from the SonicWall networks, Fortinet, you name it, depending on what the client requirements are. I would prefer high-end and that could mean Ubiquiti, Mojo, and Cisco. In terms of the version I would choose, it really depends on the client's requirements. We deal with small, medium and enterprise size companies. 

How has it helped my organization?

From an organizational perspective, Meraki has made a difference because it's simple to manage with High level of detail and troubleshooting access, when there's a problem. 

What is most valuable?

The most valuable feature would have to be the cloud management with high level of detail and ability to be able to use all the information to troubleshoot issues remotely before having someone onsite.

What needs improvement?

The product is fine as it is. Having been in the IT industry for nearly 20 years, there's nothing that jumps out at me. The product is improving all the time. It could be slightly cheaper but it's fine. It's actually a very good product. 

For how long have I used the solution?

I've been working with Cisco for 10 years. Meraki is more recent, maybe three or four years.

What do I think about the stability of the solution?

The product is very stable. 

What do I think about the scalability of the solution?

It's not exactly the cheapest solution in terms of scalability, but it's very good. A lot of my clients have to look at other alternatives because of the cost and it's likely that in the end, they take Mojo even though I don't like that product as much. If I were going to choose an alternative to Cisco it would be Ubiquiti but it all comes down to cost.

How are customer service and technical support?

Cisco provide good support and there have been times when we've needed it. 

What other advice do I have?

We can deploy on-premises or on the cloud, but it's usually cloud. The amount of time it takes to deploy is really dependent on the client and the size of the company. 

I would suggest that sometimes it might be better to spend more money on better equipment that will perform a lot better, so if you have the funds go for it, but if not, then you have to work within your budget. 

I would rate this product a seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mike-Robinson
Owner at Mar Consulting Services
Reseller
Top 5
Easy to set up and maintain, provide good visibility, and will email regular status updates

Pros and Cons

  • "The emailing of statuses is the most valuable feature."
  • "The annual maintenance is something that needs to be changed."

What is our primary use case?

These switches are part of our wireless network infrastructure. I have implemented them at 15 or 16 locations, each with between one and seven access points (APs).  

What is most valuable?

The emailing of statuses is the most valuable feature. For example, if you lose power to the building or you lose your internet connection, you get an email to explain that it has happened. This gives you the opportunity, even in the middle of the night, to be en route to solve the problem before the office even opens up.

They provide good visibility on what's going on.

What needs improvement?

The annual maintenance is something that needs to be changed.

For how long have I used the solution?

I have been using Cisco Meraki Wireless LAN products for ten years.

What do I think about the stability of the solution?

These switches are very stable.

How are customer service and technical support?

The technical support is very good. They are responsible and knowledgeable. On the Meraki side, you get through right away, whereas, on the Cisco side, you put in a call, and then it is difficult to predict when they will return it.

Which solution did I use previously and why did I switch?

I have a large number of Meraki Wireless LAN switches including MR12, MR16, MR32, MR42, and MR46 models. I also use other Meraki equipment within our infrastructure.

How was the initial setup?

These switches are very easy to set up, and it is also very easy to upgrade the firmware.

What's my experience with pricing, setup cost, and licensing?

These units cost between $800 and $900 per device and on top of that, you have to pay yearly fees for maintenance. The annual maintenance costs about $75 per year, which is why we are moving away from this solution.

Which other solutions did I evaluate?

We are moving to another line of products because of the yearly maintenance fee.

We will be implementing Fortinet products in our infrastructure, with FortiAPs and our wireless access points. The speed of the FortiAP is triple that of my Meraki MR, and the purchase price is $500 versus $900. The is no annual maintenance fee on the FortiAP.

Fortinet is up and coming and on the leading edge right now.

What other advice do I have?

In summary, this is a good product but we're moving away from Meraki because we no longer want to pay annual maintenance fees.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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LC
Information Technology Manager at a pharma/biotech company with 51-200 employees
Real User
Everything can be done through the GUI, easy to set up, and very stable

Pros and Cons

  • "It is easy to set up. You can do everything on the GUI. You don't need to trace cables. You don't need to connect to the switch. Everything is there, right in front of you."
  • "They're great. If there's anything that they need to change, it is just simplifying the site to which you go to make changes on the admin side."

What is our primary use case?

We use it for wireless and our network. All our switches and our APs are Meraki.

We are using its latest version. The device is on-prem, but everything is on the cloud. Meraki has its own cloud.

What is most valuable?

It is easy to set up. You can do everything on the GUI. You don't need to trace cables. You don't need to connect to the switch. Everything is there, right in front of you.

What needs improvement?

They're great. If there's anything that they need to change, it is just simplifying the site to which you go to make changes on the admin side.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

I can add or remove without any issues. So, scalability is no issue. It is being extensively used in the organization at the moment.

How are customer service and support?

I have never contacted their support. It has always been great.

Which solution did I use previously and why did I switch?

We used to have just the plain Cisco, and we just switched to Meraki. We switched because in the past, for you to trace or change VLANs and all that, you actually needed to log into the actual switch and make the changes there. You had to run a lot of commands and all that, but with Meraki, you could just go to their portal and make the changes there. Everything is kind of right in front of you. So, it makes things so much easier.

How was the initial setup?

It is easy to set up. It took weeks because we had to install it, but the setup itself only took an hour or two.

What about the implementation team?

It was done in-house. In terms of maintenance, it is very lightweight. I'm the admin for it. We do have other IT staff, but they don't really have to do much.

What other advice do I have?

I would advise others to go and get it now. If you don't have it, get it.

I would rate it a nine out of 10 for the ease of use.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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