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SS
Senior System Engineer at a tech services company with 51-200 employees
Reseller
Top 20
A wireless LAN solution with a robust cloud manageability feature

Pros and Cons

  • "The cloud manageability feature is valuable."
  • "It would be better if they enable full integration with Cisco's cloud-based network in the next release."

What is our primary use case?

We use Cisco Meraki Wireless LAN for enterprise wireless and hospitality wireless. We're using it to cater to all customer needs.

What is most valuable?

The cloud manageability feature is valuable. We can access it from anywhere. We don't have to get customers remote connections, we can simply log in using the internet, and they're easy to manage.

What needs improvement?

It would be better if they enable full integration with Cisco's cloud-based network in the next release. A couple of years back, we did an integration with Cisco Identity Services Engine. There we had some integration issues. Cisco had access in the portfolio, but Cisco Wireless wasn't fully compatible with that integration. If we sell Meraki, we can't promote some other Cisco products because there's a clash. 

For how long have I used the solution?

I've been using Cisco Meraki Wireless LAN for around four years.

What do I think about the stability of the solution?

Cisco Meraki Wireless LAN is a stable and reliable solution. We have a dedicated team to perform maintenance.

What do I think about the scalability of the solution?

Cisco Meraki Wireless LAN is scalable. We have some customers that own 100 branches and they're connected. There was no issue regarding scalability.

How are customer service and technical support?

Cisco's technical support is good.

How was the initial setup?

The initial setup is straightforward. It took us a few weeks to deploy, not much.

What about the implementation team?

We implemented Cisco Meraki Wireless LAN as we're an integrator.

What's my experience with pricing, setup cost, and licensing?

The price is on the high side when compared to Aruba. We pay for Cisco Meraki Wireless LAN on a yearly basis.

What other advice do I have?

If you need a simple feature set, you can use Meraki basically without any issues.

On a scale from one to ten, I would give Cisco Meraki Wireless LAN an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
JG
Network Communication Solutions Manager at IT Solutions N.V
Reseller
Top 5
Monitoring features offer visibility into the health of your connection

Pros and Cons

  • "I like the status page Cisco added that shows you the health of the wireless connection."
  • "They could also add some more controls for guest access. For example, when you have a captive portal, it would be nice to limit the amount of time users can stay connected per day. Right now, you can only configure the splash frequency. And you can set the connection for one hour, but you have to use the billing feature."

What is our primary use case?

We are using it in a enterprise network, a financial business. Users are completely using it for accessing the servers, internal networking, so the building is completely wireless and the wireless is the main connection to the network, for the gas separate network and for the lease

What is most valuable?

I like the status page Cisco added that shows you the health of the wireless connection. 

What needs improvement?

Cisco could add more security features on the other layers, like if Cisco's IPS antivirus could be downloaded. They could also add some more controls for guest access. For example, when you have a captive portal, it would be nice to limit the amount of time users can stay connected per day. Right now, you can only configure the splash frequency. And you can set the connection for one hour, but you have to use the billing feature.

What do I think about the stability of the solution?

Meraki WLAN is stable. However, some APs that are around five years old have peer connectivity problems.

What do I think about the scalability of the solution?

Meraki WLAN is easy to scale. If it's a small network of around 50 access points, I think one staffer can handle the installation and maintenance. But if you go over 50 access points — about 400 clients — you would need one more staffer.

How are customer service and support?

Cisco technical support goes deeper into troubleshooting than other vendors that I've worked with. They're more superficial compared to Cisco.

How was the initial setup?

The initial setup is easy. If you have an ACP network with internet access, it's just a plugin.

What's my experience with pricing, setup cost, and licensing?

It's a little expensive to use Meraki WLAN. You have to pay for all the licenses.

What other advice do I have?

I rate Cisco Meraki WLAN eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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Richard Frick
IT Manager at The Museum of the City of San Francisco
Real User
Top 20
A reliable cloud-based solution with good support, but its biggest downside is the yearly fee and the initial price

Pros and Cons

  • "It is cloud-based. You can manage it remotely from anywhere in the world, and you don't have to be on-site, which is a very big advantage."
  • "It is super expensive for what you get. I just wish it was less expensive."

What is our primary use case?

We use it for Wi-Fi.

What is most valuable?

It is cloud-based. You can manage it remotely from anywhere in the world, and you don't have to be on-site, which is a very big advantage.

What needs improvement?

It is super expensive for what you get. I just wish it was less expensive.

For how long have I used the solution?

I have been using this solution for 20 years.

What do I think about the stability of the solution?

It is stable and very reliable.

What do I think about the scalability of the solution?

You just buy more. In terms of the number of users, it is used by everyone in the organization. It is Wi-Fi, so you hook your phone or laptop. Everybody uses it.

How are customer service and technical support?

Their technical support is very good. I would rate them a ten out of ten.

Which solution did I use previously and why did I switch?

I've used Ubiquiti. The reason I use them is that they're very inexpensive, but they're not cloud-based. You have to be on-premises in order to manage them.

How was the initial setup?

It is really easy.

What's my experience with pricing, setup cost, and licensing?

It is super expensive for what you get. You also have to buy a license every year. Otherwise, it stops working.

What other advice do I have?

If you can afford it, you should go for it.

I would rate Cisco Meraki Wireless LAN a six out of ten. The biggest downside is the yearly fee and the initial price, but it is very reliable.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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NW
Network Administrator at a educational organization with 501-1,000 employees
Real User
Top 5
Easy to deploy, includes a cloud controller, and updates continuously

Pros and Cons

  • "Meraki WLAN is easy to deploy, includes a cloud controller, and updates continuously. It also offers high visibility."
  • "The licensing isn't very customer-centric. They may have improved it, but previously, if you forgot to pay on a certain day, your service would be shut off."

What is our primary use case?

We use Meraki Wireless LAN to provide wireless services at a school.

What is most valuable?

Meraki WLAN is easy to deploy, includes a cloud controller, and updates continuously. It also offers high visibility. 

For how long have I used the solution?

We had one location for over a year, so I was familiar with the console for three years and the wireless solution for over a year.

What do I think about the stability of the solution?

Meraki WLAN is solid. I can't recall the last time I had to replace an AP or anything like that.

What do I think about the scalability of the solution?

I would say that Meraki WLAN is scalable, but the licensing makes it a little difficult. You can't just add on more APs within your scope. You have to purchase more licenses to scale.

How are customer service and support?

I really only used my sales engineer for support. He was able to answer most of my questions, but he was previously an engineer before, so I didn't have to call them. 

How was the initial setup?

Deployment is straightforward. It requires very little configuration.

What's my experience with pricing, setup cost, and licensing?

The licensing isn't very customer-centric. They may have improved it, but previously, if you forgot to pay on a certain day, your service would be shut off. 

What other advice do I have?

From a purely technical point of view, I would rate Meraki WLAN eight out of 10. If you are considering implementing Meraki, I would suggest considering the size of your team. If you are strapped for resources, I would say go with something else over Cisco. But as far as functionality goes, I would rate it over some of the others, like Juniper and Mist.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Kimsin Phan
Manager, IT and Production at a consumer goods company with 1,001-5,000 employees
Real User
Top 5
A good interface makes it easy to manage, and it provides good connectivity

Pros and Cons

  • "The interface makes it easy to manage."
  • "When we are using SSID roaming, it is not flexible in terms of which AP it connects to."

What is our primary use case?

We use this solution to provide wireless connectivity.

What is most valuable?

The interface makes it easy to manage.

What needs improvement?

The price of Meraki Wireless should be reduced to make it more affordable.

When we are using SSID roaming, it is not flexible in terms of which AP it connects to. It will not switch to the closet one, but rather, it will maintain a connection with the first one that it had connected to. This has a negative effect on signal quality because as we move around the building and the signal from the original access point gets weaker, it remains connected to it.

For how long have I used the solution?

We have been using the Cisco Meraki Wireless LAN for more than one year.

What do I think about the stability of the solution?

The stability is good.

What do I think about the scalability of the solution?

Scaling has not been an issue.

How are customer service and technical support?

We have been in contact with technical support and they have made suggestions to deal with problems that we have had.

What's my experience with pricing, setup cost, and licensing?

The pricing is based on a subscription and is a bit high at the moment.

Which other solutions did I evaluate?

I am currently searching for solutions that perform similarly to Cisco Meraki, but are most cost-effective. If in the future, the price of Meraki remains as high, then we will be choosing another product.

What other advice do I have?

In summary, I find that this is a really good product and I recommend it. However, improvements with the cost and signal roaming would make it better.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
RJ
Director at a tech services company with 51-200 employees
Reseller
Top 5
Easy to deploy, good technical support, and you can manage multiple locations from a single pane of glass

What is our primary use case?

We are a reseller and Cisco Meraki Wireless LAN is one of the network-related infrastructure devices that we sell. Our customers deploy it where they want to have one single management pane across multiple locations.

What is most valuable?

The most valuable feature is the ease of deployment.

What needs improvement?

The price could be slightly lowered to make it more competitive in the market.

For how long have I used the solution?

We have been reselling this product for between one and two years.

What do I think about the stability of the solution?

This product is quite stable and we haven't had any issues with our client.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service

What is our primary use case?

We are a reseller and Cisco Meraki Wireless LAN is one of the network-related infrastructure devices that we sell. Our customers deploy it where they want to have one single management pane across multiple locations.

What is most valuable?

The most valuable feature is the ease of deployment.

What needs improvement?

The price could be slightly lowered to make it more competitive in the market.

For how long have I used the solution?

We have been reselling this product for between one and two years.

What do I think about the stability of the solution?

This product is quite stable and we haven't had any issues with our client.

What do I think about the scalability of the solution?

Scalability has not been a problem.

How are customer service and technical support?

The technical support is good.

Which solution did I use previously and why did I switch?

I have used Cisco Aironet as well, and I find the Meraki Wireless much easier to deploy.

How was the initial setup?

The initial setup is easier than some other solutions, such as Cisco Aironet. It takes four to five days to complete the deployment.

What about the implementation team?

Our in-house team does the deployment for our customers.

What's my experience with pricing, setup cost, and licensing?

This solution is slightly more expensive than others, such as Ruckus Wi-Fi. There are no costs in addition to the standard licensing fees.

What other advice do I have?

In summary, this is a good product and one that we recommend.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
BRETT SCHRIOCK
IT Director at Madison County
Real User
Stable, works well, and you don't have to worry about it

Pros and Cons

  • "What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them."
  • "It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution."

What is our primary use case?

They were for our Sheriff's department.

What is most valuable?

What I liked about these is that they worked. I didn't touch them or do anything with them. They were up and running when I came here. Once they are set up and running, you don't have to worry about them.

What needs improvement?

It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution.

For how long have I used the solution?

It has been over three years.

What do I think about the stability of the solution?

They have been very stable. We didn't see any issues.

What do I think about the scalability of the solution?

I didn't have to scale it. We had 26 users. They included secretaries and deputies to Sheriff.

How are customer service and technical support?

I never used them. I never had to.

How was the initial setup?

They were set up before I got here.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would advise others to take a look at Juniper. We were using Cisco Meraki devices, but they are kind of end-of-life. We're changing our systems because of a policy change about the use of wireless solutions. So, we don't need them anymore. Juniper seems to have a lot more to offer for future expansion.

I would rate Cisco Meraki Wireless LAN a nine out of ten. It works well.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SP
Network Systems Engineer at a tech services company with 201-500 employees
Real User
Good management, easy to setup, stable, and it is scalable

What is our primary use case?

I am a system integrator. I help integrate Meraki Solutions.  We have customers with offices in Sri Lanka who have other small resorts globally. We use Cisco Meraki Wireless LAN for the management and configuration without having to go to the site.

What is most valuable?

The most valuable feature of this solution is the application visibility, which is one of the main features.

What needs improvement?

We need more options for core switches. More switches with hardware capabilities that can be used at the core level. That would be very helpful. It would be good to integrate with ISE in the future.

For how long have I used the solution?

I have been integrating Cisco Meraki Wireless LAN for more than five years.

What do I think about the

What is our primary use case?

I am a system integrator. I help integrate Meraki Solutions. 

We have customers with offices in Sri Lanka who have other small resorts globally. We use Cisco Meraki Wireless LAN for the management and configuration without having to go to the site.

What is most valuable?

The most valuable feature of this solution is the application visibility, which is one of the main features.

What needs improvement?

We need more options for core switches. More switches with hardware capabilities that can be used at the core level. That would be very helpful.

It would be good to integrate with ISE in the future.

For how long have I used the solution?

I have been integrating Cisco Meraki Wireless LAN for more than five years.

What do I think about the stability of the solution?

I don't have any issues with the stability of the Cisco Meraki Wireless LAN.

What do I think about the scalability of the solution?

It's a scalable solution.

Most of our clients are enterprise companies.

How are customer service and technical support?

Technical support is good but can be improved. I would rate them an eight out of ten. 

Which solution did I use previously and why did I switch?

I am a design engineer. I work with Cisco Meraki, Aruba, Alcatel, and Ruckus.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

I would say that they have adequate pricing.

What other advice do I have?

I would rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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