We just raised a $30M Series A: Read our story
VD
Founder & MD at a tech services company with 11-50 employees
Real User
Excellent support, easy to use, and flexible, but needs better pricing

What is our primary use case?

We are using it at the hospitals for transmission for hardware switches. We are connected with various IoT devices.

What is most valuable?

Its ease of use and flexibility are most valuable. It is cloud-based software.

What needs improvement?

Its price should be reduced.

For how long have I used the solution?

I have been using this solution for a few months.

What do I think about the stability of the solution?

We have been using it only for a few months. We need to use it for a longer time to see its stability.

What do I think about the scalability of the solution?

We have more than 40 users at the moment, but the number is growing.

How are customer service and technical support?

Their support is extremely good. They generally dispatch…

What is our primary use case?

We are using it at the hospitals for transmission for hardware switches. We are connected with various IoT devices.

What is most valuable?

Its ease of use and flexibility are most valuable. It is cloud-based software.

What needs improvement?

Its price should be reduced.

For how long have I used the solution?

I have been using this solution for a few months.

What do I think about the stability of the solution?

We have been using it only for a few months. We need to use it for a longer time to see its stability.

What do I think about the scalability of the solution?

We have more than 40 users at the moment, but the number is growing.

How are customer service and technical support?

Their support is extremely good. They generally dispatch the hardware in four hours. They give us a dispatch notice just after four hours of lodging a complaint. Their engineer does the on-site visit within 24 hours.

How was the initial setup?

It is not complicated. It is quite user-friendly.

What's my experience with pricing, setup cost, and licensing?

Its price is high and should be reduced.

What other advice do I have?

I would recommend this solution. They have a good setup and local support in India.

I would rate Cisco Meraki Wireless LAN a seven out of ten. There is always room for improvement, and they can do some things better. We have been using it for a few months, and we don't yet know if there are any bugs or issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
TZ
Principal at a tech services company with 11-50 employees
Real User
Provides a high level of security and stability for teleconferencing

What is our primary use case?

We have a small, growing company, and they're looking for a wireless capability to do typical office stuff, except that now, we're doing a lot more meetings on Teams and Zoom. We often have a setup where a few people in a conference room connect with remote workers on a Teams meeting. We've had some Teams and Zoom calls interrupted due to problems with the wireless and the wide-area network, as well as some other standard internet issues. Meraki is a decent solution for a small company, and we use it in a pretty typical way. We need Teams and Zoom to work, and we need a high level of security because we want our business to remain confidential.

For how long have I used the solution?

My company has been using Meraki Wireless for several years, but I've…

What is our primary use case?

We have a small, growing company, and they're looking for a wireless capability to do typical office stuff, except that now, we're doing a lot more meetings on Teams and Zoom. We often have a setup where a few people in a conference room connect with remote workers on a Teams meeting. We've had some Teams and Zoom calls interrupted due to problems with the wireless and the wide-area network, as well as some other standard internet issues. Meraki is a decent solution for a small company, and we use it in a pretty typical way. We need Teams and Zoom to work, and we need a high level of security because we want our business to remain confidential.

For how long have I used the solution?

My company has been using Meraki Wireless for several years, but I've only been involved for a year and a half.

How are customer service and support?

I haven't interacted with technical support. I hire third-party technical staff, and they deal with all the actual support.

What other advice do I have?

I rate Cisco Meraki Wireless eight out of 10. My suggestion to anyone looking to implement this kind of solution is to use a smart consultant. I use technical consultants to handle things like picking out a solution. So I have one guy who says Ubiquiti would be a great platform, and the other says they think Meraki is the best platform.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,424 professionals have used our research since 2012.
AR
VP of IT at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Easy to operate and configure with cloud-based management, and it scales on demand

What is our primary use case?

We are a solution provider and Cisco Meraki Wireless LAN is one of the products that we recommend to our customers for building their network and offering wireless internet access.

What is most valuable?

This product offers cloud-based configuration, so you can set it up from anywhere. It is easy to operate and easy to manage.

What needs improvement?

When the license expires, access to the Cisco cloud stops immediately. They should introduce a grace period of 60 days after license expiry because as it is now, it automatically goes down and there is no grace period. There should be better integration with other products. 

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for a couple of years.

What do I think

What is our primary use case?

We are a solution provider and Cisco Meraki Wireless LAN is one of the products that we recommend to our customers for building their network and offering wireless internet access.

What is most valuable?

This product offers cloud-based configuration, so you can set it up from anywhere.

It is easy to operate and easy to manage.

What needs improvement?

When the license expires, access to the Cisco cloud stops immediately. They should introduce a grace period of 60 days after license expiry because as it is now, it automatically goes down and there is no grace period.

There should be better integration with other products. 

For how long have I used the solution?

We have been using Cisco Meraki Wireless LAN for a couple of years.

What do I think about the scalability of the solution?

The product is scalable and can do so on-demand. We have approximately 60 users, and we plan to continue using it in the future.

How are customer service and technical support?

The support is good.

How was the initial setup?

The initial setup is straightforward and installing an access point will take no more than three hours.

What about the implementation team?

We deploy this product with our in house team, and two people are enough for deployment and maintenance.

What other advice do I have?

In summary, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
TW
Principal at WATERTOWN SCHOOL DISTRICT 14-4
Real User
A scalable and trouble-free solution with multiple SSDs and good record-keeping

What is our primary use case?

We are using it in our school. We are using an old version. It is five years when my contract expires.

How has it helped my organization?

It has improved the way our school functions.

What is most valuable?

I like the record that is being kept and multiple SSDs.

What needs improvement?

Its price could be improved.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

It is stable. I didn't have any issues with its stability. We have probably 30 to 40 users.

What do I think about the scalability of the solution?

It is scalable. I need to add a couple more and upgrade to four.

How are customer service and technical support?

I did not use their…

What is our primary use case?

We are using it in our school. We are using an old version. It is five years when my contract expires.

How has it helped my organization?

It has improved the way our school functions.

What is most valuable?

I like the record that is being kept and multiple SSDs.

What needs improvement?

Its price could be improved.

For how long have I used the solution?

I have been using this solution for eight years.

What do I think about the stability of the solution?

It is stable. I didn't have any issues with its stability.

We have probably 30 to 40 users.

What do I think about the scalability of the solution?

It is scalable. I need to add a couple more and upgrade to four.

How are customer service and technical support?

I did not use their technical support.

Which solution did I use previously and why did I switch?

I didn't use any other solution.

How was the initial setup?

It was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

It is expensive, but it is a good product.

What other advice do I have?

If you have some money, it is a good thing to buy. It is a trouble-free product.

I would rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
GB
Commercial Product Manager at a comms service provider with 10,001+ employees
Reseller
Top 5
Flexible, stable, scalable, and easy to manage via the portal

What is our primary use case?

We mainly are in retail, and we provide all kinds of wireless solutions. We use Cisco Meraki Wireless LAN for all kinds of use cases, and we are using its latest version.

What is most valuable?

Its flexibility, ease of management via the portal, and the variety of access points are the most valuable features.

What needs improvement?

I would like to see integration with sensors.

For how long have I used the solution?

I have been selling this solution for five years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable. Our customers have around 200,000 users.

How are customer service and technical support?

Their technical support is really…

What is our primary use case?

We mainly are in retail, and we provide all kinds of wireless solutions. We use Cisco Meraki Wireless LAN for all kinds of use cases, and we are using its latest version.

What is most valuable?

Its flexibility, ease of management via the portal, and the variety of access points are the most valuable features.

What needs improvement?

I would like to see integration with sensors.

For how long have I used the solution?

I have been selling this solution for five years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is very scalable. Our customers have around 200,000 users.

How are customer service and technical support?

Their technical support is really good. I just have to give them a call. They are there almost 24/7.

How was the initial setup?

It is easy to install. I set up my own network within half an hour.

What's my experience with pricing, setup cost, and licensing?

The cost is not so much for Wireless LAN, but when you have to get the security license, it costs a lot.

What other advice do I have?

I would absolutely recommend this solution. We will keep selling this solution.

I would rate Cisco Meraki Wireless LAN an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
SS
Senior IT Manager at a real estate/law firm with 51-200 employees
Real User
Top 20
A scalable and stable solution, but is overpriced and could be more secure

What is our primary use case?

We use the wireless network switches for wireless network communication as concerns our hotel. 

What needs improvement?

The solution should be more secure.  It is overpriced and more expensive than Hauwei.

For how long have I used the solution?

We've been using Cisco Meraki Wireless LAN for more than two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We have had no problems with the technical support.

Which solution did I use previously and why did I switch?

Prior to going with the solution, we used Ruckus.

How was the initial setup?

The installation is fine. The…

What is our primary use case?

We use the wireless network switches for wireless network communication as concerns our hotel. 

What needs improvement?

The solution should be more secure. 

It is overpriced and more expensive than Hauwei.

For how long have I used the solution?

We've been using Cisco Meraki Wireless LAN for more than two years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and technical support?

We have had no problems with the technical support.

Which solution did I use previously and why did I switch?

Prior to going with the solution, we used Ruckus.

How was the initial setup?

The installation is fine. The solution is easy to install.

It took under five minutes.

What about the implementation team?

Installation can be done on one's own. 

What's my experience with pricing, setup cost, and licensing?

The solution is overly expensive. 

What other advice do I have?

I would recommend the solution to others, unless the price would be competitive. 

We make use of 50 to 100 Meraki units.

I like Cisco Meraki Wireless LAN, so I rate it as a six or seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
AK
Video conferencing Admin at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
HIPAA compliant, with good wireless monitoring but the throughput could be better

Pros and Cons

  • "Cisco Meraki is HIPAA compliant."
  • "The throughput of the switches for wireless could be improved."

What is our primary use case?

We are implementors. We implement solutions for our clients.

What is most valuable?

All of the compliances are available with Cisco Meraki. For example, you have all of the HIPAA compliance. Cisco Meraki is HIPAA compliant.

Because of HIPAA compliance, it can be used in the pharmaceutical industries.

I like cloud-based monitoring.

What needs improvement?

The throughput of the switches for wireless could be improved. I am expecting more from it. The bandwidth should be improved. It should be increased.

For how long have I used the solution?

We have been dealing with this solution for six months.

What do I think about the stability of the solution?

It's a stable solution. There are no issues with stability.

What do I think about the scalability of the solution?

There is no problem with scaling. It's a scalable product.

Which solution did I use previously and why did I switch?

We have recently provided a client the complete Aruba solution. It's both on-premises and on the cloud, for switching, for wireless, and monitoring. It is called Aruba Central.

What other advice do I have?

I would rate this solution a seven out of then.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Flag as inappropriate
Alexandra Cevallos
Project Engineer at CIEMTELCOM
Real User
Top 20
Good dashboard, great support, and easy to manage and configure

What is our primary use case?

I use this solution for wireless.

What is most valuable?

It is easy to manage and configure. The dashboard of Meraki is easy to use.

What needs improvement?

Currently, only a limited number of clients can connect to these devices.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the scalability of the solution?

Our clients are small and medium companies, and we didn't have any problems with scalability. Our clients may increase its usage in the future.

How are customer service and technical support?

Their support is great. Its documentation is also good.

Which solution did I use previously and why did I switch?

I used Juniper Mist. Cisco Meraki Wireless LAN is easy to use in…

What is our primary use case?

I use this solution for wireless.

What is most valuable?

It is easy to manage and configure. The dashboard of Meraki is easy to use.

What needs improvement?

Currently, only a limited number of clients can connect to these devices.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the scalability of the solution?

Our clients are small and medium companies, and we didn't have any problems with scalability. Our clients may increase its usage in the future.

How are customer service and technical support?

Their support is great. Its documentation is also good.

Which solution did I use previously and why did I switch?

I used Juniper Mist. Cisco Meraki Wireless LAN is easy to use in the cloud.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would rate Cisco Meraki Wireless LAN a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Product Categories
Wireless LAN
Buyer's Guide
Download our free Cisco Meraki Wireless LAN Report and get advice and tips from experienced pros sharing their opinions.