Cisco Meraki Wireless LAN Room for Improvement

Senior Product Manager at a tech services company with 1,001-5,000 employees
These products are more suitable for SMB rather than an enterprise for one of the listed Access Points like MR-20, Whereas MR-33 and above models covers and target the Enterprise customers. We would like to see Wi-Fi 6 support for devices sold in the Middle East, however, Meraki has introduced WiFi-6 where we would strategize our GTM plans for WiFi 6, where we would offer WiFi 6 to specific customers with extensive needs of high WiFi availability in KSA. View full review »
Greg Mikkelsen
Director at a tech services company with 51-200 employees
We haven't had any issues with the solution. We like the way it works. There isn't anything I can think of that makes me worry that it might be lacking in a certain area. View full review »
John Mc Arthur
Vice President at Radeon Technologies Ltd.
The logging sometimes doesn't give us the granularity needed. Some of the rules are a bit more complicated. The switch ports on the routers are not individually addressable, in the sense that with a switch you can tell what MAC address is on what port but with the security appliances, you can't, which would be beneficial for troubleshooting. I would like to see more information on what is plugged into each MX switch port. I would also like to be able to see that the templates would be able to be used because we're in MSP, so if I create a template, I have to recreate the template with each of our clients. I'd prefer to create one template and then personalize it for each client which is a little extra work that way. The dashboard security is not as good as it could be in terms of provision users. If I provision the user at the high level, I'd like to give them rights to our customers so if I have a new technician, I have to go and touch each customer and add that technician which is kind of silly. View full review »
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,487 professionals have used our research since 2012.
Technical Director at a tech services company with 11-50 employees
The technical support for Meraki needs improvements made to the waiting times. The explanation when you have problems, and the tools in place to follow the case, are not very good. They should reconsider the rules under licensing. If you do not pay your subscription within the month of it being due, the use of the product will stop. View full review »
Project Manager at a tech services company with 1-10 employees
In terms of improvement, we're waiting on is the new standard WiFi 6. That's really where the research comes into. With wifi coming out, we're going to refresh everything. Hence we're going to look at the top three players. I'd like better integration with security providers. View full review »
Network Engineer at a tech services company with 11-50 employees
Some operations can be quicker within the solution. When it is deployed and registered on Meraki cloud, when you move, for example, a device from one customer to another, you need to un-claim the device from Customer A, and then claim it to Customer B. This process can take one hour. If they could shorten this time to about 10 minutes or so, that would be ideal. The commercial version of the solution could be cheaper. View full review »
Associate Engineer at a tech services company with 11-50 employees
The product is fine as it is. Having been in the IT industry for nearly 20 years, there's nothing that jumps out at me. The product is improving all the time. It could be slightly cheaper but it's fine. It's actually a very good product. View full review »
Presale Consultant at a comms service provider with 10,001+ employees
In many wireless solutions, there are a lot of things that can be added, like WiFi 6. Meraki should share its viability roadmap. It is really hard to know which functionality will appear or when they will be available. It is also hard to know which features are available now but are not visible on the dashboard. In France, there's a law that requires we should keep a log of connection for 1 year, so it would be really nice to have a solution or feature that allows us to keep a log in the cloud during the year with log rotations and secure log authorizations. Right now, in France, it is not possible. View full review »
Systems Administrator at a financial services firm with 201-500 employees
There is only one particular thing that needs improvement. Sometimes, for example, when you need to open a ticket, although it's under the umbrella of Cisco, you still need to go to the Meraki support. We had issues with Cisco in general. We have multiple platforms from Cisco but when it came to Meraki, we thought to go to another support team to open a case. That's something that might be improved. My opinion and recommendation would be that when you open a case at Cisco, Meraki should be irrelevant. You should have the same support experience just as we have with Cisco. In the next release, they should improve the way that you engage support. Once you engage them, they are quite knowledgeable and they are okay. There's no issue with that. View full review »
Henrik Kruse Lykkegaard
Network System Engineer at a tech services company with 1,001-5,000 employees
It's performing well, really well. We don't have any issues. We only have issues if there is a lot of rogue APs in the neighborhood and that not Meraki's fault. There are many improvements that can be made. Mainly in the radio parts, they need to include some more features but it is hard to say exactly what we want. We had have a few cases where we could not use Meraki because it could not do advanced routing features, and so on, but it is very unlikely that Meraki would include that in the next releases. We have tried to push it because we are quite a big reseller in the Nordic region. View full review »
Senior Tech Support Specialist at a university with 501-1,000 employees
I would be interested in seeing more enterprise-level, advanced user features. Technical support can be improved, as well as having more detailed capabilities to go without using an API. View full review »
Henk Uittenbogaard
CEO at AnyWi Technologies BV
Unfortunately, we have to deal with European privacy laws and as far as we can see, the solution is not compliant with these. It's why we're not able to continue with Cisco Meraki. They need to become compliant with GDPR laws. They should make the solution more transparent so we can better see what the system does. View full review »
Kimsin Phan
Manager, IT Production at a retailer with 1,001-5,000 employees
The price of Meraki Wireless should be reduced to make it more affordable. When we are using SSID roaming, it is not flexible in terms of which AP it connects to. It will not switch to the closet one, but rather, it will maintain a connection with the first one that it had connected to. This has a negative effect on signal quality because as we move around the building and the signal from the original access point gets weaker, it remains connected to it. View full review »
Senior Network Specialist at a real estate/law firm with 501-1,000 employees
The stability of this solution is not good. It needs improvement. Operation-wise this solution has some problems and the functionality is not very good. In the next release, I would like to see a third-party high tech center to connect multiple users to a particular network. View full review »
IT Security and Infrastructure Officer at a financial services firm with 51-200 employees
In a future release, they should offer a next-generation UTM, where you can manage all items and the network, and have it include a lot of security features like fingerprinting functionality. View full review »
Pre-Sales Engineer at a tech services company
The price is good, but it could be improved. The camera needs improvement because currently, it only accepts a 128-gigabyte memory card. It's too small to record a video. In the future, I would like to see IP telephony in Saudi Arabia. It is currently not available. View full review »
Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
426,487 professionals have used our research since 2012.