Cisco Meraki Wireless LAN Room for Improvement

Lee Tilley
Director of Information Systems at a non-profit with 11-50 employees

Initially, I liked some of the filtering features, but that's one of the components that we ran into problems with. We don't use it as much anymore. This is one of the things that I'm trying to find out if Aruba does better.

For example, I like all of my iOS devices to go on one network so that if they try to do iOS updates, we have an Apple server online so that they can just pull the iOS updates from it instead of having them on other parts of the network. Also, we're a one-to-one school where we give laptops out, and I'd like to be able to block the old laptops from being able to access the network. That means that the students are forced to use their new laptop, as opposed to an older one.

It would be really helpful if there were a way that the access point could determine whether the client has an AC radio and if so, force it to try and connect to there first. As it is now, it lets the client determine how it wants to connect. This is the case with wireless in general, but it would be nice to have this option.

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Network Engineer at a tech company with 201-500 employees

The advanced configuration makes it so that any user can enable some of these features without having to ask them for help. It's designed like this because their business model targets people with mid-range expertise.

I think Meraki's doing fine, but I had to leave them because I came from using Cisco before they bought Meraki — which gives you so many options that you can expand upon that it's absolutely mind-numbing. 

As you learn, you miss some of those features when you switch to something else. I did enjoy using Meraki and I would use it again, but I wouldn't be using it for a large office because they don't have the kind of manpower to properly administrate it.

If there are advanced features that you can have enabled, they should allow users access to that in an easier manner. 

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Senior Product Manager at a tech services company with 1,001-5,000 employees

These products are more suitable for SMB rather than an enterprise for one of the listed Access Points like MR-20, Whereas MR-33 and above models covers and target the Enterprise customers.

We would like to see Wi-Fi 6 support for devices sold in the Middle East, however, Meraki has introduced WiFi-6 where we would strategize our GTM plans for WiFi 6, where we would offer WiFi 6 to specific customers with extensive needs of high WiFi availability in KSA.

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Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
479,599 professionals have used our research since 2012.
Greg Mikkelsen
Director at a tech services company with 51-200 employees

We haven't had any issues with the solution. We like the way it works. There isn't anything I can think of that makes me worry that it might be lacking in a certain area.

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Emerging & Disruptive Mobile Technology Expert, Strategic Advisor at a marketing services firm with 1-10 employees

Some of the built-in capabilities need to be improved. The radius capabilities for filtering by MAC address, some of the group-based policy management, even though they have more flexibility.

They need a better reading of device TACs, which are terminal equipment codes.

When you read a MAC address or a serial number, you can detect if it's an iOS or an Android device. Specifically, within the Android world, it can detect if it's a Samsung, an Acer, or if it's a Dell. In the Apple world, you can detect if it's iOS, iPhone, or an iPad.

Their TAC reading and interpretation capability are not as effective. For example, they may be reading a MAC address and reporting it as an iPhone, but it may be a Samsung. It's not just iPhone and iPad confusion, but iPhone and Android cross confusion.

There is a processing limitation when you have multiple SSIDs, above three or four.

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Technical Director at a tech services company with 11-50 employees

The technical support for Meraki needs improvements made to the waiting times. The explanation when you have problems, and the tools in place to follow the case, are not very good.

They should reconsider the rules under licensing. If you do not pay your subscription within the month of it being due, the use of the product will stop.

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Robert Jump
Information Technology Manager at jpsnetwork

I would like to see more cybersecurity. I would like the ability to go in and enhance security. Because WPA2 is becoming obsolete, many devices are now WPA3, but the challenge is that a lot of devices are not yet there. 

I would like to be able to go in and do monitoring, similar to ASPM. ASPM has the ability to monitor who's joining and who's active. It supports two-step monitoring. The stability of Cisco Meraki Wireless LAN can also be improved.

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Advanced IT Executive at a tech services company with 1,001-5,000 employees

On the performance side, there are always updates to different versions. It's more just getting it out to the client-side that's often the issue. 

The licensing could be a bit better.

They should market Meraki as a mid-level solution for SMBs. There are a lot of SMBs out there, and they could use this technology.

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Technology Systems Manager at a educational organization with 51-200 employees

This solution could benefit from a heat mapping ability so that you can tell where the hotspots are, and where the good signals are. To have that be available from within the management software would be fantastic.

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Tim French
IT Manager at a comms service provider with 51-200 employees

It's a little bit customizable, but that's where it probably has one of its downfalls. It is not as feature-rich as some of the others.

The customization needs to be improved because it's pretty locked down. You can't customize it much.

In the next release of this solution, I would like to see the Radio Control feature included, and improved customization on the radios.

Also, it needs more ability to control it. It works well but you can really change it a lot.

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Alex Jenkins
Director at a legal firm with 1,001-5,000 employees

The biggest pain point is that they limit you through firewall throughput. I understand why they do it, but that really grates me. For instance, for 450 Mbps throughput, you're looking at £800 for a router, whereas if you look at the one gig connection, for some of us are lucky enough to have a gig connection, you could almost be spending £3,000 for the option to have one gig connectivity. That's one of the pain points I've got. I don't mind paying for throughput, but I should at least have the option to be able to update that throughput, maybe through extra licensing or something else. It is crazy expensive to jump through to the next one.

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Director at boundless

The signal coverage radius could be extended. I would also like to have a planner for designs. 

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Project Manager at a tech services company with 1-10 employees

In terms of improvement, we're waiting on is the new standard WiFi 6. That's really where the research comes into. With wifi coming out, we're going to refresh everything. Hence we're going to look at the top three players.

I'd like better integration with security providers. 

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Network Engineer at a tech services company with 11-50 employees

Some operations can be quicker within the solution. When it is deployed and registered on Meraki cloud, when you move, for example, a device from one customer to another, you need to un-claim the device from Customer A, and then claim it to Customer B. This process can take one hour. If they could shorten this time to about 10 minutes or so, that would be ideal.

The commercial version of the solution could be cheaper.

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Associate Engineer at a tech services company with 11-50 employees

The product is fine as it is. Having been in the IT industry for nearly 20 years, there's nothing that jumps out at me. The product is improving all the time. It could be slightly cheaper but it's fine. It's actually a very good product. 

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Owner at Mar Consulting Services

The annual maintenance is something that needs to be changed.

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Presale Consultant at a comms service provider with 10,001+ employees

In many wireless solutions, there are a lot of things that can be added, like WiFi 6. 

Meraki should share its viability roadmap. It is really hard to know which functionality will appear or when they will be available. It is also hard to know which features are available now but are not visible on the dashboard.

In France, there's a law that requires we should keep a log of connection for 1 year, so it would be really nice to have a solution or feature that allows us to keep a log in the cloud during the year with log rotations and secure log authorizations. Right now, in France, it is not possible.

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Systems Administrator at a financial services firm with 201-500 employees

There is only one particular thing that needs improvement. Sometimes, for example, when you need to open a ticket, although it's under the umbrella of Cisco, you still need to go to the Meraki support. We had issues with Cisco in general. We have multiple platforms from Cisco but when it came to Meraki, we thought to go to another support team to open a case. That's something that might be improved. My opinion and recommendation would be that when you open a case at Cisco, Meraki should be irrelevant. You should have the same support experience just as we have with Cisco.

In the next release, they should improve the way that you engage support. Once you engage them, they are quite knowledgeable and they are okay. There's no issue with that. 

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Strategie, Innovazione e Customer Experience – Analytics & Customer Experience (CEX) Manager at a comms service provider with 10,001+ employees

The connection to the internet via Wi-Fi, for external people who frequent the customer branch, needs improvement.

In the next release, I would like to see the central control plane have the flexibility to control and distribute policies to all LAN networks, balance the traffic, and the performance based on application monitoring.

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Luiz Kazan
Digital Solutions Arquitect / Business Developement Manager for Smart Cities at a comms service provider with 10,001+ employees

The solution should be open to introducing more IoT sensors and to have a more complete solution to medium-sized customers.

The solution could saturate more of the market, as likely 80% of the market would like to see more simple solutions such as Meraki.

It would be ideal if you didn't necessarily have to go to professionals to get a product like this. It should be sold more in the retail space. 

It would be great if the solution could integrate with Amazon Alexa. We'd be able to leverage Meraki and build more intelligent homes and businesses. It would help us build new items we could deliver to our clients, and to build better B2C relations.

It would be nice to have licensing that stays in place while the system is being renovated or changed. If there was a way to have remote WiFi to support local connections during issues, so that technical support doesn't have to shut down the entire network, that would be great. If there was something like a robot that could continue running the network while there are licensing or technical issues, so that WiFi never goes down, that would be an ideal situation.

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Senior System Engineer at a tech services company with 51-200 employees

It would be better if they enable full integration with Cisco's cloud-based network in the next release. A couple of years back, we did an integration with Cisco Identity Services Engine. There we had some integration issues. Cisco had access in the portfolio, but Cisco Wireless wasn't fully compatible with that integration. If we sell Meraki, we can't promote some other Cisco products because there's a clash. 

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Senior Tech Support Specialist at a university with 501-1,000 employees

I would be interested in seeing more enterprise-level, advanced user features.

Technical support can be improved, as well as having more detailed capabilities to go without using an API.

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Henk Uittenbogaard
CEO at AnyWi Technologies BV

Unfortunately, we have to deal with European privacy laws and as far as we can see, the solution is not compliant with these. It's why we're not able to continue with Cisco Meraki. They need to become compliant with GDPR laws.

They should make the solution more transparent so we can better see what the system does.

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Richard Frick
IT Manager at The Museum of the City of San Francisco

It is super expensive for what you get. I just wish it was less expensive.

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Kimsin Phan
Manager, IT and Production at a consumer goods company with 1,001-5,000 employees

The price of Meraki Wireless should be reduced to make it more affordable.

When we are using SSID roaming, it is not flexible in terms of which AP it connects to. It will not switch to the closet one, but rather, it will maintain a connection with the first one that it had connected to. This has a negative effect on signal quality because as we move around the building and the signal from the original access point gets weaker, it remains connected to it.

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Director at a tech services company with 51-200 employees

The price could be slightly lowered to make it more competitive in the market.

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IT Director at Madison County

It is expensive. Juniper seems to have a lot more to offer for future expansion. Juniper has some features that are not there in this solution.

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Mansukh Bhesania
MD and CEO at Aster Networks Pvt Ltd

The Meraki platform needs better on-premises management options.

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Andre Walke
Project Co-Ordinator at Ministry of Innovation, Science and Smart Technology

I can't say that there are any additional features that we would like to see included in it. Our only concern at this stage is how it's licensed.

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Founder & MD at a tech services company with 11-50 employees

Its price should be reduced.

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VP of IT at a tech services company with 51-200 employees

When the license expires, access to the Cisco cloud stops immediately. They should introduce a grace period of 60 days after license expiry because as it is now, it automatically goes down and there is no grace period.

There should be better integration with other products. 

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Tim Waldner

Its price could be improved.

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Commercial Product Manager at a comms service provider with 10,001+ employees

I would like to see integration with sensors.

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Senior Network Specialist at a real estate/law firm with 501-1,000 employees

The stability of this solution is not good. It needs improvement.

Operation-wise this solution has some problems and the functionality is not very good.

In the next release, I would like to see a third-party high tech center to connect multiple users to a particular network.

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Video conferencing Admin at Akshara Enterprises India Pvt Ltd

The throughput of the switches for wireless could be improved. I am expecting more from it. The bandwidth should be improved. It should be increased.

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Alexandra Cevallos
Project Engineer at CIEMTELCOM

Currently, only a limited number of clients can connect to these devices.

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IT Security and Infrastructure Officer at a financial services firm with 51-200 employees

In a future release, they should offer a next-generation UTM, where you can manage all items and the network, and have it include a lot of security features like fingerprinting functionality.

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Pre-Sales Engineer at a tech services company

The price is good, but it could be improved.

The camera needs improvement because currently, it only accepts a 128-gigabyte memory card. It's too small to record a video.

In the future, I would like to see IP telephony in Saudi Arabia. It is currently not available.

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Gregory Azevedo
IT Manager at Horiba

The user interface needs to be improved.

We would like to see the DNS Proxy and some additional security enhancements in the future.

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Learn what your peers think about Cisco Meraki Wireless LAN. Get advice and tips from experienced pros sharing their opinions. Updated: May 2021.
479,599 professionals have used our research since 2012.