Cisco Nexus Customer Service and Technical Support

PreSales7bd0
Pre-Sales Engineer at a tech services company with 5,001-10,000 employees
In general, Cisco has always got good technical support. They're responsive, their people are always available, and they respond relatively quickly. Compared to competitors such as HP, Aruba, Dell EMC Networking, etc, the support from Cisco is always a head and shoulders above those other competitors. View full review »
ITManage41ee
IT Manager Network at a transportation company with 1,001-5,000 employees
The solution's technical support is used by my architects. I don't use it personally. View full review »
Per Hougaard
Network Architect at Nvent
I love Cisco Smart Net. It is the best thing in the business. I've never dealt with another vendor that comes even close to Smart Net. View full review »
Learn what your peers think about Cisco Nexus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.
SeniorNe0813
Senior Network Design Engineer at Kent State University
Our local Cisco engineer was amazing during the whole process. He assisted us many times when installing and configuring the system. He also gave us advice on DCNM and how to set it up. We've opened one tech case where we had to replace a switch because we believed there was a port that was bad. We had the new switch within one business day, so technical support has been awesome. View full review »
NetworkE2c48
Network Engineer at a transportation company with 1,001-5,000 employees
Cisco always does a great job. Sometimes it's difficult to get to the level of engineer that you need for support. Overall, the experience that we get is fine. Eventually, we'll be able to get the support that we require to get the issue fixed if there's a problem. View full review »
LeaderOf432e
Leader of Network Engineering at MVP Health Care
Cisco technical support is much like any other. The first level is often a little bit laboring to get through that process, but once you get to their second or third level of support, they are very knowledgable about the solution. If you're dealing with a bug or a feature that you're not really understanding, it often takes a day to get through that process. If on the other hand, it is a situation where you have a priority one network down then you can generally jump through the ranks pretty quickly. View full review »
Andy Deshmukh
Network Engineer at a university with 10,001+ employees
I have not had to speak with technical support yet, which speaks to the stability of the product. View full review »
Consulta4de9
Consultant at a mining and metals company with 201-500 employees
The technical support with Cisco is sometimes awesome and sometimes terrible. Not all TAC engineers have the same kind of attitude and availability to help solve the problem. Unfortunately, I find a necessary skill for Cisco engineers working with Cisco equipment is to know how to handle TAC. If you know how to handle them and you're willing to step up yourself by ensuring that you escalate properly, you can get a good response at TAC. But if you allow the reverse to happen, you will usually get a bad experience. View full review »
Ctio21c2
CTIO at a comms service provider with 10,001+ employees
I don't know if we used tech support. It could be that everything went so well that we didn't have to. But I don't know. View full review »
SeniorNe798f
Senior Network Engineer at Northrop Grumman
Cisco technical support is good now and has gotten better over the years. The Webex support can be a lot better as far as response. Sometimes I don't get responses for two or three days. But as far as technical support for other products, it's good. View full review »
SrManage17d3
Sr Manager of Network and Telephony at a financial services firm with 501-1,000 employees
I have not dealt directly with technical support, although I have received feedback from my engineers. What little support we've needed has worked out very well. View full review »
NGFW677
IT Specialist at a government with 1,001-5,000 employees
The few times we have had to talk to technical support it's been pretty decent. View full review »
UnifiedCe19b
Unified Communications Engineer at a retailer with 1,001-5,000 employees
Technical support for this solution has been absolutely wonderful. View full review »
Ricardo Mancilla
Solutions Architect at ABS Technology
Cisco technical support is a good backup team when you have issues with anything. If you open a case they are very good at following up and making sure that the issue's resolved according to the needs of our network. View full review »
Khalid Mustafa
Service Validation Engineers at a tech consulting company with 1,001-5,000 employees
Technical support for this solution is very good. I have been working with them for a while. We have dedicated line support for HTTP. View full review »
CIOdf97
CIO at Masriacard
Technical support is part of Cisco's overall goodwill. The support level is good and it is reliable, as well. It is also quite convenient for us as a financial institution. View full review »
Danish Rizvi
Senior Network Engineer at Halliburton Company
Technical support for this solution has always been the same. View full review »
ProductMf527
Network Engineer at a tech services company with 201-500 employees
The solution's technical support is good. We had to deal with some cases and the response times were very good. It met expectations. Response time was amazing. The customer was satisfied. View full review »
NetworkEd74c
Network Engineer Principal
Their technical support is outstanding. We had some issues at the core layer in our Nexus data center, and the 7Ks were hitting a bug, and we couldn't figure that out until we got really deep into debugs. Their tech support was able to resolve that. View full review »
Karthikeyan Krishnan
Network Engineer at Applied Materials
I get very good support from Cisco. The response was very fast when compared to other vendors. View full review »
NetworkEcce9
Network Engineer at a university with 10,001+ employees
They need to understand that when we call them and have an issue, it's our production and sometimes they want us to do repairs that would cause other issues. That's the biggest problem. View full review »
NetworkDd05b
Network Director at a insurance company with 10,001+ employees
The solution's technical support has been fine. We haven't had to use it much. View full review »
NetworkA4cd8
Network Adminstrator at a government with 501-1,000 employees
Cisco has always been good for technical support. We put in a ticket and they call back. It's always been pretty straightforward. View full review »
NetworkEe9dd
Network Engineer at a tech vendor with 1,001-5,000 employees
Tech support is very good with Cisco. Support for this unit is no better or worse than anything else with Cisco, but still good. View full review »
Dan Newman
Principal Engineer 2 at Charter Communications, Inc.
Cisco technical support for the 9000 is good. During our issues, we had excellent technical support. The support issues required around 40 hours. We had Cisco engineers available for the entire time. It was impressive. View full review »
ITEnginea057
IT Engineer at a comms service provider with 1,001-5,000 employees
The technical support is very good. I really like the way Cisco handles support. I am building this 9000 network. I had a lot of issues because of the vast complications you find setting up a network. I knew I could get help from Cisco. View full review »
SrNetwordef0
Sr Network Engineer at a energy/utilities company with 1,001-5,000 employees
The TAC, i.e. the technical support for the product, is excellent. That's what Cisco is known for and that's why we like them. View full review »
Kervin Aterrado
Network Engineer at Table Mountain
I would rate their technical support a nine out of ten. View full review »
NetworkA401c
Network Admin at a hospitality company with 5,001-10,000 employees
For Cisco's overall technical support, i.e. if you have a problem, I'd probably give it eight or a nine out of ten. It's reliable. One of our switches died last week and we were able to RMA it. Within four hours it arrived on time and worked. We have no issues with Cisco's customer support. View full review »
Administ4e10
Administrator at a security firm with 1,001-5,000 employees
The solution's technical support is very robust. They're able to resolve any issues very quickly. There were not any issues that Cisco could not resolve for us so far. View full review »
Tqe Sylverne
Senior Advisor at CIGNA Corporation
Cisco customer support is very good. We have very good technical support from Cisco. They get back to you in time, usually within four hours. View full review »
Timothy Patrick
Senior Network Engineer at Advanced Drainage Systems
Technical support is very robust. The Nexus line is the backbone of Cisco's data center. Anytime I have had to call technical support for anything, they have been able to assist us. View full review »
Roger Sherman
Network Engineer at American Honda Motor
Just like all the Cisco support, it's easy to get through: just open the ticket over the phone. They usually help us right away. We don't have any issues with working with Cisco tech support. They have resolved all of our cases. View full review »
NetworkCaac9
Network Coordinator at a government with 1,001-5,000 employees
I haven't had to use their technical support for this solution but I have used Cisco support in general. They're outstanding. View full review »
NetworkE1a81
Network Engineer at a consultancy with 1,001-5,000 employees
The solution's technical support is very good. It's Cisco. For 9000 they're very responsive. We haven't had any 911 issues so far because it's new to our organization. Whenever we have a problem or question they're very good and pretty responsive. Any ticket receives almost immediate help. We haven't had anything negative so far. View full review »
Matt Bright
Architect at CenturyLink
Technical support for this solution is middle-tier. It could be better. Sometimes you get people that know about the products themselves, and the hardware, but don't understand my use case or a customer's use case. They understand it from a product platform, but not real-world actions. View full review »
NetworkE78dd
Network Engineer at SRPMIC
The technical support for Cisco Nexus is excellent. View full review »
NetworkE88b3
Network Engineer at Google
I have not spoken with technical support. View full review »
Cody Boelens
Network Administrator at St Ambrose University
The solution's technical support is perfect. We have had no problems with it. View full review »
Nate Cielieska
Network Engineer at solutions4networks
The Cisco Nexus technical support is very good. View full review »
NetworkT7b7a
Network Technician at a individual & family service with 10,001+ employees
We are a partner, and most of our programs are air-gapped, which means that we don't get to have real-time customer support. Somebody who is cleared has to come on-site to look at what our problems are. View full review »
Michael Ozorowsky
Network Engineer at Tampa General Hospital
Cisco customer support is very easy and very quick. If I need to I can get somebody on the phone straight away. View full review »
Roberto Castillo
Internetwork Solution Engineer at OPLK
This solution has excellent technical support. View full review »
NetworkEf82e
Network Engineer at a tech services company with 501-1,000 employees
Their technical support is good and very helpful. They knew exactly what we needed. If I call during a high volume, I might get someone that just doesn't know as much or it takes a little bit of time and they put us on hold more. Otherwise, it's good. View full review »
Tyler Kongs
Network Engineer at Archer Daniels Midland
Technical support for this solution is good. View full review »
CTOb1a5
CTO at a tech services company
Technical support for this solution is very good. View full review »
Andrew Svolopoulos
Unified Network Architect at Barry-Wehmiller
Technical support for this solution is excellent. View full review »
SeniorVo338e
Senior Voice Network Engineer at a healthcare company with 1,001-5,000 employees
Cisco tech support is great. View full review »
Bala Panchanathan
Director at Wipro Technologies
The customer service is pretty good. View full review »
NetworkA9d42
Network Analyst at a marketing services firm with 5,001-10,000 employees
Cisco has always been very helpful. I've never had an issue with technical support, and they are always responsive when I call. View full review »
Charles Lacasse
Network Analyst at Govt of Canada
The Cisco technical support is good as of now. View full review »
InfoTech2e8b
InfoTech Specialist at California Department of Corrections
Technical support is not very good. View full review »
Wendy Guest
Network Analyst at Marion County
I haven't had to use technical support yet. View full review »
SrNetwor9862
Sr Network Engineer at a government with 1,001-5,000 employees
Technical support for this solution is great. View full review »
NetworkSe124
Network Security Administration at a healthcare company with 1,001-5,000 employees
I have never used their technical support. View full review »
ITDirect96f6
IT Director at a financial services firm with 1,001-5,000 employees
If you previously used a different solution, which one did you use and why did you switch? View full review »
ManagerOedd5
Manager of Network Engineering at a healthcare company with 10,001+ employees
Cisco's technical support is great. View full review »
Zaki Shah
Sr. Data Center Network Engineer at a insurance company with 10,001+ employees
Their technical support is better than other companies. View full review »
Infrastr6916
Infrastructure Engineer at a healthcare company with 5,001-10,000 employees
This solution has really good technical support. They generally respond by email, and it is really quick. They usually respond within a couple of hours. View full review »
NetworkE1898
Network Engineer at a healthcare company with 1,001-5,000 employees
The technical support group for this solution is very helpful. View full review »
Security6161
Security Engineer at a financial services firm with 1,001-5,000 employees
The technical training for product use was good. View full review »
Principld494
Principle Engineer at a tech vendor with 1,001-5,000 employees
I have not dealt with technical support for this solution. View full review »
Learn what your peers think about Cisco Nexus. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
420,062 professionals have used our research since 2012.