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AS
System Administrator at a tech services company with 201-500 employees
Real User
Top 20
Impressive tech support with good interface and documentation

What is our primary use case?

I cannot state which version we are currently using. 

What is most valuable?

The interface and documentation are fine. 

What needs improvement?

The solution should contain the sandbox features which we find in Check Point. 

For how long have I used the solution?

We have been using Cisco NGIPS for five years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

I suppose the scalability is fine. 

How are customer service and technical support?

The technical support is impressive.

How was the initial setup?

The initial setup is fine. 

What's my experience with pricing, setup cost, and licensing?

The solution is pricey, but worth it.

What other

What is our primary use case?

I cannot state which version we are currently using. 

What is most valuable?

The interface and documentation are fine. 

What needs improvement?

The solution should contain the sandbox features which we find in Check Point. 

For how long have I used the solution?

We have been using Cisco NGIPS for five years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

I suppose the scalability is fine. 

How are customer service and technical support?

The technical support is impressive.

How was the initial setup?

The initial setup is fine. 

What's my experience with pricing, setup cost, and licensing?

The solution is pricey, but worth it.

What other advice do I have?

I rate Cisco NGIPS as an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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YT
Information Security Manager at a financial services firm with 501-1,000 employees
Real User
Top 5Leaderboard
Detects threats in real-time

What is our primary use case?

We use this product to prevent unwanted traffic and to define policies.

What is most valuable?

The tracking intelligence feature is very good. This solution provides us with the opportunity to detect threats in real-time. 

What needs improvement?

Some Next-Generation Firewall solutions come with Intrusion Prevention. It would be nice if Cisco NGIPS included that. 

For how long have I used the solution?

I have been using this solution for almost one year. 

How are customer service and technical support?

Cisco's support is unmatched. There are very few companies that can match their support. 

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Which deployment model are you using

What is our primary use case?

We use this product to prevent unwanted traffic and to define policies.

What is most valuable?

The tracking intelligence feature is very good. This solution provides us with the opportunity to detect threats in real-time. 

What needs improvement?

Some Next-Generation Firewall solutions come with Intrusion Prevention. It would be nice if Cisco NGIPS included that. 

For how long have I used the solution?

I have been using this solution for almost one year. 

How are customer service and technical support?

Cisco's support is unmatched. There are very few companies that can match their support. 

What other advice do I have?

Overall, on a scale from one to ten, I would give this solution a rating of nine. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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