Cisco Sourcefire Firewalls Customer Service and Technical Support

Mustafa Ahmed
Network Security Engineer at qicard
We have used technical support quite a bit and always contact them if we have an issue. They will always respond as soon as possible. So I think the support is great. We don't have any issue with them being unresponsive or providing bad solutions. I like to check with them on solutions sometimes and they respond as soon as possible. It saves time and helps me to be sure I am doing the right thing before I go in the wrong direction. View full review »
Heritier Daya
Network Administrator at a financial services firm with 1,001-5,000 employees
Cisco has a very good team for support. They are always available, and they give you a flexible solution. It is not just about getting a solution. We are learning, as well, when we request assistance. They also have a knowledge base that we can access in order to find resolutions for problems. View full review »
IT Manager, Infrastructure, Solution Architecture at ADCI Group
Technical support for this solution is good. Most of the technicians are technical people that have certifications such as CCNA, CCNP, CCIE, and CCISP. I think that they are well knowledged and well educated about the Cisco culture, industry, and products. The Cisco distributors are everywhere, even if I'm speaking about the Middle East. I can find distributors everywhere in Dubai. Here in Dubai, the support is great, including for firmware updates, and even replacing the hardware when the firewalls crash. View full review »
Find out what your peers are saying about Cisco, Fortinet, Juniper and others in Firewalls. Updated: September 2019.
372,124 professionals have used our research since 2012.
Senior Network Administrator at a construction company with 1,001-5,000 employees
We only contacted technical support during initial implementation and that was all handled by the consultant. I have a lot of other Cisco related tickets open, so we're used to the process. I would say, however, that we're also using Meraki, and the Meraki support is way better, in my opinion. Cisco support tends to take longer, and I mean really long given the fact that subject matter is sometimes also more complicated, so it really depends. When you compare that directly to Meraki, Meraki answers the same day, and I cannot say that about the legacy Cisco support items. I can understand that the market for the legacy service is so much bigger for Cisco, so I can see why it takes longer. View full review »
Solutions Architect at a manufacturing company with 10,001+ employees
Technical support for this solution is really good. We had an issue with a firewall and it was a good turnaround that was quick. View full review »
Senior Network Administrator at Washington Trust Bank
The technical support is good and the response time quick. We had some firewalls down and gave them a call. They helped resolve the issue and it was all positive. View full review »
Michael Collin
Senior System Engineer at a tech services company with 11-50 employees
My experience with customer service is very good in general. When I have a good person on the phone, or on the email, it's in general very fast and the reply is good. It's a good solution in general. View full review »
Ahmad Alkoragaty
IT Consultant at MOD
Their technical support is good. We have a maintenance contract with them for two years and we plan to renew the contract. View full review »
Pre-sales engineer with 51-200 employees
I think tech support is a large part of Cisco. It's good, it provides support around the clock, answers problems. I would rate it nine out of 10. View full review »
Network Security/Network Management at a K-12 educational company or school with 201-500 employees
The technical support from the company is very good. They are always available when we have problems. View full review »
Integration / Wireless Engineer at J.B. Hunt Transport Services, Inc.
Technical support for this solution is good. The response times meet our expectations and we have not had any issues. View full review »
Find out what your peers are saying about Cisco, Fortinet, Juniper and others in Firewalls. Updated: September 2019.
372,124 professionals have used our research since 2012.
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