Cisco's technical support is very good, overall. I've only run into one or two instances in the last 20 years where I came away with a negative experience. Those were generally unknown bugs but I didn't appreciate the way they handled some of those situations. But overall, Cisco's technical support is better than most companies'.

Cisco's technical support staff have always been helpful and have been able to solve our issues. I would rate them a nine out of ten.

I think that their tech support is quite good. I would rate them an eight, on a scale from one to 10, with one being the worst and 10 being the best.

I'd give technical support an eight out of ten.

I've called Cisco TAC many times throughout my career, and I never hesitate to do it. They've always been fantastic for me. I'd rate them a ten out of ten.

Cisco support is okay, but not great. I rate Cisco support five out of ten. The response time is too long. We need an instant response to security issues. They follow some legacy processes.

In some cases, I think they're good, but they have hundreds of questions and steps to go through before the ticket is escalated. The local partner adds a lot of value in that case.

My company has been using Cisco for many years. One of the huge pieces for us is, of course, the supportability and ongoing update, maintenance, and care. We've had a great relationship with Cisco. The tech is outstanding. Typically, we will open a tech case and they will know exactly what the issue is within two to three hours if it's a very difficult one. Typically they even know what it is when we actually open the case.

We've actually had a fantastic relationship working with Cisco. They've had a fast turnaround, great tech support, and we have not run into any issues thus far with the Firepower overall.

It's very good. Cisco has excellent support. It's better than most of our vendors. I'd rate their support a ten out of ten. 

They're awesome. I talked to the guys here, I had a couple of problems that keep me up at night. I was able to come here and they're going to help me out with some different ideas. Anybody I talk to has a solution, and the problem is fixed. So it's nice. I've never had any problem with TAC. They're awesome.

I wouldn't give them a ten. Nobody is perfect. I'll give them a nine because they help me with any issues I've had. I could put a ticket in a day, and then it gets taken care of in a speedy, efficient manner, and then I'm able to move on to other things that I need to worry about.

I worked with Cisco's technical support from the beginning and it was excellent. I rate Cisco support 10 out of 10. 

Cisco's tech support is good in general. It varies and depends on with whom you're speaking and how the knowledge on the other side is. That's basically the same for our company. I'd rate them an eight out of ten. A ten would be perfect, and no one is perfect. You can reach maybe a nine, but no one can reach a ten.

Cisco has a huge TAC organization. Experiences can differ. Sometimes it's really good, sometimes you get a newer TAC engineer who needs to start at step one to investigate the issue. But they're always there. They always pick up the phone and there's always a person, a TAC engineer to escalate to, who can provide really good support. You know that they've got someone in there. It's a matter of getting to the right individual.

They could improve by having more skilled, high-level engineers that are available around the clock. I know that's an easy thing to say and a hard thing to do. 

So far, the technical support has been excellent.

Tech support is good. We have an exceptional sales rep or project manager. Jenny Phelps is the person we work with and if we have any questions or anything that needs to be escalated, we send it to her and it's usually done very quickly. That relationship is a huge value. Jenny is worth her weight in gold.

Cisco tech support is spotty. Sometimes, we get good support. Other times, it is not so good. It is very up and down.

It seems like they have been short staffed recently. We have been waiting a long time for some of our tickets now, though they aren't critical tickets. However, that is one of the big issues which Cisco has going on right now - their staff shortage. We can open a ticket and keep following up, following up, and following up, but it might take weeks to resolve an issue. These aren't critical issues. For critical issues, we escalate and they are able to help us right away.

They handle it appropriately. Though, it depends on the time and on what they need. Sometimes, in one session, issues are resolved. Other times, you need to do multiple sessions for them to resolve it. However, for anything critical, those are resolved pretty fast.

I would rate the technical support as seven out of 10.

We get customer support through ITEA for a bunch of solutions. We get the help we need. I'd rate them a nine out of ten. You can always do better.

Cisco is always there to support customers and their businesses. They are there 24/7. Whenever you have an issue or challenge, they are always there. For us, a good thing about Cisco is that there is a Cisco office in Oman. Our colleagues coordinate and communicate with them almost daily. They are always there to support us through any challenge or issue. All vendors are not available in Oman, so having a trusted partner who would always help us was a key factor for investing in Cisco. 

When we open a ticket with Cisco support, we always get someone to help us. We have a dedicated engineer who knows our infrastructure and can help us and track the issues. We are a big organization, and we have critical services. We are the biggest oil producer in Oman, which is the main economy of the country. We can't afford any interruptions. We are trying our best, and Cisco always supports us. They handle our cases in an urgent manner because they know the criticality.

The quality of technical support varies. We occasionally receive excellent technicians, while other times we do not. Consequently, I believe it is preferable to rely more on the competent ones rather than the subpar ones.

Their support is perfect. When I used to be an engineer, Cisco's tech support was such a great help. Everything is well-defined in terms of services and SLAs as compared to other vendors. Cisco is doing a great job across all portfolios. This is what makes Cisco stand out as a vendor as compared to the rest. I'd rate their support a nine out of ten.

Their tech support has been pretty good. If the need arises, I contact them directly. Usually, our issues get resolved within 30 minutes to an hour. For us, that's pretty good.

Tech support has been very good. There are occasions where it would be nice to be able to have a consistent engineer applied to our tickets, but on the whole, the service has been very good. We haven't had any real problems with the service. I would rate them an eight out of ten.

The areas that could be improved would be if we could have dedicated support, that would bring them up from an eight. 

The Cisco support with Cisco TAC is pretty good. With the TAC Connect Bot that you have with WebEx, you can easily open a case or escalate the case through the WebEx app. That's pretty cool. Also, the engineers that are working for Cisco TAC are really good. Among all the vendors that we have in place, it's the best support that we have experienced. I'd rate them a 10 out of 10 because compared to the other vendors that we have in place, it's definitely the best support.

That's great. Sometimes, you need to be clear on the severity levels, but once determined, we have a good experience with tech support.

The technical support is excellent. I would rate it as 10 out of 10. When there has been an issue, we have had a good response from them.

The support of this solution is very good.

The technical support is responsive. In most cases where I've opened a ticket, they have promptly worked on figuring out the actual problem and assisting me in resolving it.

I enjoy Cisco's tech support. Just like any tech support out there, you could get a great or fantastic engineer, or you may get somebody who has just learned, so you just have to work with it. However, working with Cisco TAC, you find less of that than you do with other companies. 

Just to give them a shout-out, whenever we hit the Australian TAC, they're absolutely fantastic. Sometimes I feel that we should wait our hours when we open a ticket just so that we get one of them. They know their stuff. They absolutely do, so whoever they're hiring there, they got to keep that up and spread that out. I'd rate them a nine out of ten.

We usually work with our local partner because it's much more convenient and faster. Because of their experience, they are able to solve some of our problems or issues without Cisco's technical support. For bigger problems such as bugs, we work with Cisco's technical support.

Because we mainly work with our local partner for technical support, I would rate them at ten out of ten.

My experiences with the Cisco Secure Firewall support have varied. Since we access it through a partner, some issues are quickly resolved, while others require more time and effort.

I rate the support from Cisco Secure Firewall a six out of ten.

Cisco's technical support across all their products is always good and reliable. If someone says they're going to get back to you in four hours, they do. They're always there with the right level of support. If we need a Secure Firewall engineer, that's whom we'll get. We won't get someone who's never seen the product before. As far as vendors go, Cisco's technical support is probably the gold standard. I would rate them at ten out of ten.

We have an excellent account team, and they go to bat for us inside of Cisco. We also have access to TAC and things like Smart Net, and all that seems to go very well. It's a good team. I'd rate them a nine out of ten.

We had to get in touch with technical support a few times, and our experience was good. I would give them a rating of nine out of ten. 

Their support is very good. We had an issue where the OS got corrupted. We got Cisco to log in. They did the reset on it, reformatted it, and sent it back to us. Because of the subscription we have with Cisco, we got a copy back in no time. We're now good. We've not been calling their tech support very often. We only call them when we have a very serious issue. I would rate them a nine out of ten.

When you open a ticket with Cisco tech support for Cisco FMC, you can be quite confident. Right away, the engineer onboarding is someone skilled and can help you out very quickly and easily. This is something that is true 90% of the time. For sure, you always have 10% of the time where you are fighting to get the right guy. But, most of the time, the guy who does the onboarding can right away help you out.

I don't directly deal with technical support. Typically, that's something that others on the team deal with. We have our own team within the company that, if I run into issues, I would reach out to first. I can't speak to how helpful or responsive they are. I've never had a chance to contact them. 

With Cisco Secure Firewall's technical support, it's always hard to get somebody that knows what they're doing on the line. However, when you finally get somebody on the line, it's pretty good. Having to deal with the licensing and be able to open a TAT case based on the serial numbers was very difficult. The individuals we get support from are pretty good, but the solution's support is two out of ten because of the process of having to get to that point to get support.

Cisco Secure Firewall's technical support is great, reliable, and responsive.

Cisco TAC support is excellent. Having worked with other support companies in the past. Cisco TAC is much more helpful and friendly. They always seem eager to assist with any issues and are particularly responsive in urgent situations. For example, if there is a problem in my production zone, they are quick to reassure and assist. Overall, I have a great appreciation for their support.

I rate the support from Cisco Secure a ten out of ten.

We have an excellent account team and they go to bat for us inside of Cisco. We have access to TAC and Smart Net and that all seems to be working out very well. Cisco has a good team in place.

Customer support has been very responsive, whether it is a hardware failure or calling for any kind of technical support.

Cisco technical support team is perfect in their specific area, but they could improve their support for Cisco integration issues between products. I would rate them as eight out of 10.

I would rate Cisco's support for this solution as nine out of 10 for this solution. The support has been very good. We got the job done. Sometimes, why it wasn't perfect, the challenge was getting a hold of someone.

Cisco Talos is one of the largest private security, threat hunting, research organizations, but non-governmental. It is quite powerful when we explain to customers the threat intelligence injected into Cisco products. I have attended some Cisco Talos workshops, webinars, etc., and they do seem to be amongst the best in their field. So, I have a high degree of confidence in Cisco Talos, and it is one of the most powerful capabilities that Cisco has as a security vendor. You could have the best features for a product, but if the security intelligence is not good nor current, and if it can't accurately predict new threat trends in a timely way, then it still may not help you.

The technical support is absolutely brilliant. When I call Cisco TAC and have a case, every single engineer that I get assigned to any case is an expert in their field. I feel like they understand the product that we are talking about inside out. I have never raised a case for Firepower and not been able to get a resolution. I have a high degree of confidence in them.

The support may not be one of the features documented in the data sheet, but I have worked with other vendors where their quality of support is not comparable. When you are looking at the total cost of a solution, you need to look at more than what the face value of the product is. You need to look at:

• How complicated is this going to be to configure? 
• How complicated will this be to operate? 
• How long will it take me to get a resolution if I have a problem? 

From my experience with Cisco TAC, the resolution will always be very quick. More often than not, it is within a couple of days, if it is a P3. If it is a P1, then it is the same day. I couldn't ask for better.

People knock Cisco TAC but in my experience, they have been very good. I've always found them to be extremely helpful. Friends that I have made from inside Cisco say, "Hey, you want me to look at this or that?", which is very helpful.

In Bangladesh, we had a little issue with Cisco technical support. We run our own sidebar operations, so I am not so satisfied with Cisco customer support. 

Cisco Firepower devices have created a lot of differences with due dates over our service contract. Consequently, we don't really bother anymore with Cisco technical support. Bangladesh has a really good tech scene. That is the reason we are not that concerned about Cisco product support anymore. It's okay. We handle it our own.

They're always great to me. They're responsive, they're very knowledgeable. They offer suggestions, tell you what you need to do going forward, [and give you] a lot of helpful hints. It was good because I had to work with them a lot on this past deployment. 

Now I can probably do it by myself, without TAC's help.

ASA has always been great because it has been such a longstanding product. There is a lot of knowledge in-house with Cisco. I always know if we call to get help, it is great. I do wonder in the future, as the product gets close to the end of its life, if those people will move onto other things and it gets lost a bit. However, it has always been easy enough to find that help.

For the ASA specifically, probably nine.

Cisco support is always available. However, multiple times, it has been tough for them to fix the software bugs in the product. They have to then deploy their development team for the same ticket.

The solution’s technical support is good.

Most of the time, the solution's technical support is helpful and responsive. There have been a few cases where a few black spots have been noticed, which I think is because Cisco opted for localization of support because, during holidays, nighttime, or weekends, it becomes difficult for users to reach the support team, though the rest of the time the support is good.

If you have already scheduled a call with the support team of Cisco, then it is good. If you need to reschedule a call with the support team when you face a new issue with the product, then it may get a bit of a problem to get a hold of someone from the support team of Cisco. Earlier, there were no problems with Cisco's support team. Recently, there have been a few issues cropping up related to the technical team of Cisco. Technically speaking, the support team is good, but the availability offered by the technical team has deteriorated.

I rate the technical support a seven out of ten.

I have contacted support in my previous jobs for things beyond firewalls, like servers, switches, and call centers. It's always been pretty good. They know their stuff. Sometimes we have to have a few calls to get really deep down into the issue. Eventually, we’ll get an engineer who's a senior and knows how to fix it. They do a pretty good job finding a resource that can be helpful.

I haven't had much contact with their tech support. We have a partner called Fundamentals for support. They're good. I'd recommend them.

There are some hiccups here and there, but compared to the technical support from other vendors, I have had the best experience with Cisco's technical support. I would rate them at nine out of ten.

The technical support is really good. If we open up a case, they are pretty good. As soon as we open up a case, they assign a case manager. Also, they have an engineer on call. I would rate them as nine out of 10.

We have our own in-house team that can assist our clients should they need technical support. They're quite knowledgeable and can handle any issues.

We've got a little history with tech support. We have very good knowledge within our team about the product now. We have a lab here in Montreal where we test and assess all the new versions and the devices. Sometimes we try to bypass level-one tech support because they are not of help. Now, we've have someone dedicated to work with us on complex issues. We use them a lot for RMAs to return defective products.

Cisco is a well-established company, and it offers accessible support, both locally and through online resources. The abundance of information makes it easy to find the necessary details and assistance.

The technical support is good. I would rate them as 10 out of 10.

The technical support has been good so far. I would rate them as eight out of 10.

Cisco support is the best, especially if you compare it to other vendors. Cisco may be a bit expensive compared to other vendors, but the support is really good. When you open a case they're really responsive and they resolve every case. This is my personal experience, not only when it comes to Firepower but for the whole Cisco portfolio, which I have been working with since 2005.

Cisco's TAC provides very good support. If you have any issues, you can contact them and they provide assistance. You need a subscription for that. The subscription comes with a notable cost but you get great value from it. I'm very satisfied with it. 

The tech support of Cisco is unparalleled if I compare it to any other product that I have used. I've been using Citrix, Juniper, and even Palo Alto, but the support that I get from Cisco is very good. It's easy to get support and the engineers get engaged. Sometimes they provide more than you need. For example, if there are design-level issues, they will tell you that it isn't implemented well and that there are things that need to be corrected. That's not their responsibility but they'll provide that feedback.

I consider Cisco support to be the industry standard.

Cisco's TAC engineers are competent, responsive and typically resolve issues in a timely fashion. Do not use them for "best practice"; this is what channel partners are for.

Support is very good. I've never had a problem with any form of support.

A few years ago, we faced an issue with some of our devices in Saudi Arabia, and we reached out to Cisco for assistance. They responded promptly and repaired our devices within the given time frame. While the delivery time for their solutions in the Middle East may be longer, Cisco still delivers their solutions on time, whether it's for repair or new orders. Even if the delivery time is up to a year, Cisco ensures that our products are provided on time.

I rate the support from Cisco Secure Firewall a ten out of ten.

Their support is pretty awesome. It doesn't really matter if you have a hardware issue or a software issue. If it's a hardware issue, you get a replacement quickly, and if you have a software issue, you get quick support. There are also some bad examples. I have one from wireless where after a problem was acknowledged, it needed about one year to get fixed. It depends a little bit on how complex the issue is, but in general, it's quite okay.

I would rate the customer support for this solution an eight out of ten. 

I was satisfied with the support we received.

I know that people typically say TAC is hit or miss. In my case, it was always a good experience. Whether it was Firepower related for licensing questions or email, I have never had any issues with Cisco TAC.

Cisco Talos is very good. They are very well-regarded and well-known. I respect the team. They know what they are doing. They are one of the best overall. They are probably the best threat intelligence organization out there. Their visibility is unparalleled, because the data that Cisco has access to and the telemetry that it's able to gather are quite amazing.

Almost all networks globally in the world are built with the Cisco products. The telemetry that it generates gives Cisco unparalleled visibility, and Talos steps into that. They are able to apply their analytics over that data and identify emerging threats before practically anyone else, but Microsoft. From that perspective, my organization appreciates what Talos is able to do. Cisco's intelligence is delivered through Talos, applying it to other products that are not Cisco, but we haven't gone down that path yet.

We contacted Cisco directly when issues happened during the implementation, e.g., the management console was hacked.

I rate the technical support a nine out of ten.

We have good support from Cisco for the ASAs. That helps us out a lot. Some of our ASAs are pretty old and technically not supported anymore, but TAC always helps us out.

Cisco's support is much better than other vendors' support. In my opinion, this is a big advantage for Cisco. The support Cisco offers is upper-level. 

The support is good. They have been there every time that we need them. I would rate them as nine out of 10.

One of the reasons I've stuck with Cisco all these years is that you always get excellent support. If a network goes down due to major issues, I know I can raise a case with TAC and get through to subject matter experts very quickly.

Obviously, you need a SMARTnet contract. That means if a device has completely failed, you can get a box replaced according to the SLAs of that contract. That's very important for customers because if you have an internet edge failure and you just have a single device, you want to know that the replacement box is going to be onsite within four hours.

When a network goes down, you're going to know about it. You want to be safe in the knowledge that someone is going to be there for you and have your back. Cisco do have your back on those kinds of things.

Cisco support is a major selling point.

We have had no issues with technical support.

Technical support for this solution is good. Most of the technicians are technical people that have certifications such as CCNA, CCNP, CCIE, and CCISP. I think that they are well knowledged and well educated about the Cisco culture, industry, and products.

The Cisco distributors are everywhere, even if I'm speaking about the Middle East. I can find distributors everywhere in Dubai. Here in Dubai, the support is great, including for firmware updates, and even replacing the hardware when the firewalls crash.

Technical support with Cisco is very good. We feel the company is very reliable and very competent. I have very good feelings about the future for project operations.

Whenever I've used their tech support, they have been successful. They quickly pinpointed the problem and provided swift remediation for all the problems. My experience has been good. I'd rate them a nine out of ten.

My colleague has experience with technical support. I'm not sure if it was with Cisco's technical support directly or through Conscia in between.

The technical support is very good. Whenever we call up Cisco, we get a rapid response. They help us in troubleshooting issues we have and we implement the solutions and go on.

Cisco offers excellent technical support.  They're useful and very responsive - depending on the situation itself. Sometimes we require the support of agents and we've found Cisco to have one of the best support systems in the market.

The support is really good. I have a good team that supports us, and I'm able to always reach out to them. It's nice to have somebody on the cell phone and just be able to reach out to them.

We address our problems with the relevant people. Some of the quality of their support has dropped. If your problem gets escalated, there are many skilled people who are absolute pleasures to work with. They are brilliant at what they do. 

If you talk to someone who solves the problem within five minutes you can't do any better. But on the other hand, the other end of the range needs improvement.

You can have a case that lasts 15 months in which you have to talk to 20 people to resolve. 

They sometimes take too long and don't fix the issue quickly, but eventually, it is fixed. I'd rate their support a nine out of ten.

Our engineers usually fix the issues we have, depending on the issue. When we reached out to the technical support team, they were attentive and helped us. 

TAC is good, although we've had junior engineers who were not able to figure things out or fix things but, with escalations, we have eventually gotten to the right person. We also have the option to call our sales rep, but we have never used that option. It seems like things are working.

Tech support really depends on how lucky you are. It depends on when you create a TAC case and in which time zone the case is created. That determines which part of TAC takes ownership of your case. I have had a few unpleasant cases but, at the end of the day, they were resolved. I didn't feel like I was alone in the field with an angry customer.

Their support is good. If we have an issue, we first try to resolve it at our level. If we are not able to resolve an issue, we call customer care or raise a ticket. They investigate and give us the solution. If there is a hardware issue or the device is defective, we will get that part as soon as possible. They replace that immediately. If it is not a hardware issue, they check the logs that we have submitted. Based on the investigation, they give a new patch in case of a bug. They arrange for a technical engineer to come online to guide us and provide instructions remotely. They provide immediate support. I would rate their support a nine out of 10.

We have HA/standby devices. We have almost 70 to 80 access switches, and we have 30 to 40 routers, hubs, and other monitoring tools and devices. We keep one or two devices as a standby. We have a standby for each Cisco tool. We have a standby for the core and distribution switches and firewalls. We have a standby firewall. When there is any hardware issue or other issue, the secondary firewall is used, and the workload moves to the secondary firewall. Meanwhile, we work with Cisco's support to resolve the issue.

Technical support is great.

Their support is very good. We have a support license, so their support is very good. They are tracing us and following up with us to solve the problem on time.

I've never dealt with technical support yet. I can't speak to their level or response or their knowledge of the product.

Technical support is perfect.

Support has been very good, very professional, got right to the point. My third-party administrator got stuck on setting up some tunnels. We called ASA support and they walked him right through how to do it. That was good.

Cisco's technical support for security is good. The support staff are professional and know what to do. I would give them an eight out of ten.

Cisco's technical support is good.

I like that Cisco's technical support will help me recover the firewall when everything falls apart. I'd give them a nine out of ten. They've really been consistently good, and they go after the problem.

Technical support has been very helpful at times, helping us to know what bugs and what things are getting fixed in the next releases.

Cisco tech is always good and helpful. I would rate them as 10 out of 10.

Being a government-supported organization, the technical support is great. They send us equipment. It's top-notch.

The technical support is amazing. They do reply quickly, and often within an hour. It's been great. I've worked at Cisco before, however, with the type of contract we are in, I find it super fast right now. We're quite satisfied with the level of support.

Experience with Cisco TAC has been awesome almost always. The SLAs are kept every time, which is very hard to get from any of the other firewall vendors. I have not seen any other vendor get you a proficient engineer on the phone within 15 minutes.

We are getting the best support from Cisco and we are not getting the best support from Palo Alto.

Cisco's technical support is excellent, and its personnel are knowledgeable. I consistently receive prompt and satisfactory responses from them. However, there are occasions when we need to reach out to them for feedback follow-up.

It has been a while since I used it myself. My experience was good. You get the correct engineer for the task. I'd rate them an eight out of ten.

We are satisfied with the level of support we get from Cisco. Getting support is quite easy. When we have a problem, our engineer just opens up a case and we get a reply quickly. The support usually has deep knowledge of the solution. 

Cisco's technical support is usually quite satisfactory, and we get a reasonable response in a reasonable time to any inquiry we make.

I haven't tried to work with Cisco support.

Technical support is good. They were both fast and reliable and quick in making decisions. We faced specific issues, and tech support was efficient and provided an immediate solution. Other firewall vendors are slow to respond, and I'm not satisfied. It's also easy to Google and find solutions to our problems. We can't do that for other firewalls.

On a scale from one to five, I would give technical support a five.

I haven't worked with Cisco support.

Technical support is excellent. They are extremely knowledgeable and responsive. It'd rate the ten out of ten. We're quite satisfied with the level of support Cisco provides.

Experience with technical support was mitigated. 

Technically, they denied any issues on the node and call the memory leak issue, "A cosmetic issue." They were stating that memory disappearance reported by SNMP was an error and will have no impact on the traffic. They have reviewed this since we have recorded several blackouts during the year.

We encounter tech issues often. Sometimes it's really good to work with the tech engineer, but sometimes it can be really frustrating that it's slow to go through the email chat and everything. It depends on the engineer you get.

Technical support is good. We've found it to be quite good in general. 

Cisco's technical support is good.

I haven't really gotten involved with the technical support for ASAs.

The TAC is always very helpful. We pay for Tier 1 support, so we get whatever we need from them. They always give us a solution. If they can't give us an answer that day, they get back to us within at least 24 hours with a solution or fix. I have never had a problem with the TAC. I would rate them as 10 out of 10.

I've been doing this a long time and I don't usually need to call tech support. But when I do need to call TAC, after working with a lot of the other vendors out there, Cisco TAC is still one of the best technical resources in the market. I do like TAC. That's not to say that every TAC engineer is great, but comparatively, they're one of the best support organizations.

I have not worked with Cisco support for this firewall.

Their technical support is good. When my NOC or my engineers have needed support the feedback I've had is that tech support has been good at critical moments. They have given us good service.

Technical support is excellent. they are always available, no matter the time of day, or day of the week. We are quite satisfied with their level of support. They are quite helpful and very responsive. I'd rate them at a ten out of ten. They deserve perfect marks.

Cisco has a very good team for support. They are always available, and they give you a flexible solution. It is not just about getting a solution. We are learning, as well, when we request assistance. They also have a knowledge base that we can access in order to find resolutions for problems.

Technical support for this solution is good. The response times meet our expectations and we have not had any issues.

I do everything if you need a Cisco ASA solution to be deployed for an infrastructure requirement. We are just a team of three. There is just me and my colleagues. 

I'm in charge of all the infrastructure system, including the network and security infrastructure. On all tasks related to the system security and network infrastructure, I'm in charge of it.

I had to work with Cisco customer support two or three times, a long time ago. I had to work with them based on a problem with my call manager. We had a good ability to work together with Cisco customer support. It was normal. 

They asked about the information on the installation. I had to upload it to them. They took that and came back to my problem with the results. I had a good experience with them.

They are very good. From time to time, Cisco employees come to us and provide information about the latest features and new products. I'd rate them a ten out of ten.

Support, when you look at any product from Cisco, has been top-notch. I was a TAC guy myself for 10 years and I can vouch for it like anyone would do from TAC.

Support has always been extensive. There is great detail in root cause analysis. Going back into my Cisco TAC experience, it's always the story that if you know the product well, you know the things that you need to collect for TAC or for any other junior SME to work with you collectively, to get down to the solutions sooner. Otherwise, they have to let you know what you need to collect. It's better to know the product, get the right knowledge transfer, work towards those goals, and then, collectively, we can work as a great team.

Their technical support is very good. Maybe I view them with rose-colored glasses since I was there for six years, but they really do try hard. Cisco cracks the whip on them. They do a lot of work. There's no downtime.

The technical support is excellent. Every time that we have ever had an issue, we got a result very quickly. I would rate them as nine out of 10.

Technical support is a very strong point in Cisco's favor. I would rate it very highly. The support is excellent.

We have a Cisco partner, so if ever we did have issues we'd go through them, but up until now — this bank has been open for four years — we've never had an issue with the Cisco firewall.

When I have had issues with the software, I don't think they have given me the right answers. The support for the software isn't that good, but support for the hardware is very good.

Cisco technical support is one of the best around. They have the most advanced and most experienced level of tech support I've been in contact with. Whether it is a hardware or software issue, the tech team can support you and help. They are very helpful and knowledgeable. We are quite satisfied with the level of support on offer. 

I've always liked Cisco support. We're a pretty big Cisco shop, so you're not going to hear a lot of complaints from me about support. And not only that, but if I do have a problem with Cisco support, we get ahold of somebody - our customer-success people and the salespeople from Cisco who are focused on our organization - and we get help. It's very good.

Sometimes, I'll have to contact the first tier of tech support. I'll still open up a case. But in case that, for whatever reason, is not going to our satisfaction, at least we have a chain of command we can go through and talk to some different people. We might get it escalated if we're just not getting something fixed on time. But Cisco has very top-notch support.

On a scale of one to ten, I would evaluate Cisco support as a ten. I get support in a fraction of time. There is no problem in getting support.

Cisco customer services have always been excellent. I have never had any issues with them.

Cisco TAC is always hit-or-miss. You either get a guru or a newbie, and there is nothing in between.

The support is good. Sometimes it has a long waiting time. The waiting time depends on the products. For some products, for example, the Data Center solutions, you have to wait for an hour, even though they said that they escalated the case. 

Cisco's technical support is the best and that's why everybody implements their products. But, when it comes to Firepower, we have had many delays with their support. For all of the other Cisco products, things are solved immediately.

Nowadays, they're doing well for Firepower also, but initially, there was no answer for some time and they used to tell us that things would be fixed in the next version. That said, when comparing with other vendors, the support from Cisco is good.

In previous years, Cisco's tech support has been great. Although, I have seen it declining. I would rate their support as seven out of 10.

Technical support was good when I used it, but I haven't needed support for the solution lately. I know people complain about support, but I don't have experience with it for this device because I haven't needed support recently.

We do pay the annual fee for support and I expect them to be there in four hours with a new device, if we need one, as they've done in the past.

I haven't called tech support very often. When I did call them, they could tell me what the problem was. That is where I started learning, "Here are the commands that you should be using to debug this." They have been very helpful. I would rate them as nine out of 10.

Technical support is nice, but most of the limitations or problems are caused by the product itself. There's nothing that a technical engineer can do about them.

The technical support is good, but it could be better. I would rate them as six out of 10.

For any issues, we contact the local support. They are very easy to deal with.

The technical support has been excellent. When there have been any issues, they've always been there for us.

I have interacted with them many times. I have been on a call with their technical support continuously for 48 hours. They were very prompt. In terms of technical support and documentation for switching, firewall, and routing solutions, no one can match Cisco.

The service that we have received from Cisco has been reliable, fast, and efficient. They are very good. As long as you have a contract, you can rely on them. You should also have a technical team certified or at least trained on the infrastructure to provide in-depth first-level help. 

We have used their technical support. They are amazing. Cisco's technical support is the best.

We only contacted technical support during initial implementation and that was all handled by the consultant. I have a lot of other Cisco related tickets open, so we're used to the process.

I would say, however, that we're also using Meraki, and the Meraki support is way better, in my opinion. 

Cisco support tends to take longer, and I mean really long given the fact that subject matter is sometimes also more complicated, so it really depends. When you compare that directly to Meraki, Meraki answers the same day, and I cannot say that about the legacy Cisco support items. I can understand that the market for the legacy service is so much bigger for Cisco, so I can see why it takes longer.

The technical support is very good, and I would give them a nine out of ten.

The tech support is excellent. I've always gotten really good tech support from Cisco.

Their support is not perfect. Sometimes, you get the feeling that some of the support engineers don't have a deep knowledge of the product, but there are some engineers who are able to help.

I have interacted with Cisco's technical support many times. Nowadays, it sometimes takes a while to get to the person with the correct knowledge, but that is happening in the world in general. First-line people are common around the world and they are trying to figure out if an issue is actually a second-or third-line issue. But when you do reach the correct department, and they know that you are knowledgeable and that you are really facing a high-priority issue or a strange behavior, Cisco's support does everything it can to help you fix things, including involving the development department. I'm very happy with their tech support.

We use their support a lot. In my view, they need a lot of improvement. A lot of the representatives are far away and they don't have a lot of knowledge. You need to get to level two or three for them to be able to help. My team is very experienced so it takes a lot for us to make a call to technical support. We need to talk to the right person to work out the issue. The support structure is not able to reach the right level right away. This is a problem that Cisco needs to work a lot to improve one. 

Over the last two years, getting a response from the support engineers has been challenging. This could be due to the impact of COVID. 

The biggest advantage of a Cisco product is technical support. They provide 24/7 support on 365 days. Their technical support is one of the best. I would rate them a ten out of ten.

AT&T handles our technical support, since it's leased through them.

Customer service is very helpful and there are some extremely knowledgeable people on board.

Very technical! The men and women know what they are doing and are very helpful.

The customer service and technical support are good. I would rate them as nine out of 10.

Technical support is outstanding. You can get same-day support.

We generally provide support but if we're not able to resolve an issue, we escalate it to Cisco and they're great. They are one of the best support services I've used and it's one of the reasons Cisco is doing so well in the market. 

Cisco's technical support has always been excellent. They have great support.

Tech support is able to resolve 70 percent of the issues. In case of an emergency, we can open a case because we have a contract for Smart Net support on the devices. In case of an issue, we open a case and we get assistance.

My experience with customer service is very good in general. When I have a good person on the phone, or on the email, it's in general very fast and the reply is good. It's a good solution in general.

I don't have much experience with technical support since contacting tech support incurs additional costs. I have been relying on my technical knowledge and experience so far.

We have definitely made some calls to Cisco regarding issues. While it is time consuming, they are thorough. Sometimes depending on the urgency, if there is a real P1 problem going on, it would be more helpful to go straight to the chase than to have to go through troubleshooting steps that are mandated. A lot of times, it is understandable why they're there, but I wish they had a different, expedited process, especially when they're dealing with our senior network engineer who has already ruled out some things. Cisco tends to make you go through the steps, which is part of any normal troubleshooting. However, when you're dealing with an outage, it can be very frustrating.

We are very confident with Cisco's technical support and would give them a ten out of ten.

We haven't interacted a lot with them because we have our own network department. We were just handling all the problem-solving. So, there were only a couple of cases. Initially, when one of the first devices came, we had some problems with RAM. So, we opened the ticket. It took a bit of time, and then they changed it. I would rate them an eight out of 10.

I have contacted support multiple times and I have no problems with them. I think they do the best with what they have — especially with the pandemic this year. I think they've done everything they can do with what they have. They don't stop. They don't give up until the issue is resolved. They're really good with following-up too, making sure that the issue hasn't come back.

I have been auditing their partners in Bulgaria and I am in contact with them on a regular basis. I have not had any real issues with my equipment but overall, I think that the support is perfect.

We have a good relationship with technical support. They're very helpful. Sometimes we get a solution and sometimes we don't, however, they are always available to help us deal with issues.

The tech support is good. The documentation is verbose almost to the point of being confusing if you don't know what it is you're looking for.

It's only confusing if you have somebody who is not familiar with it. They give you every option in great detail, so you can spend time searching through a manual that you might not otherwise. Here's an example: take Sophos or SonicWall — let's say the manual for SonicWall is 25 to 30 pages; that same Cisco documentation is going to be three times that size or more.

It's not that it needs to be simplified, the people using it need to be knowledgeable. It is not a novice box, we'll put it that way.

They have pretty good customer support. The solution's technical support is great.

Cisco is a well-known vendor and its support is good. In my previous company, we sometimes used a vendor rather than direct Cisco support, but sometimes we used Cisco. For ASA in my current company, we have additional support from the local vendor. If we have a problem we can also initiate a ticket directly on the Cisco support site.

The technical support from Cisco is excellent.

The technical support of Cisco is very good. Nowadays, you can get anything over the Internet. They provide help over the Internet. There is a very full forum, which is manually supported.

9/10 - the regional online support could be better.

10/10.

Their customer support is very good. We also work with other vendors, but Cisco's support is still the best. I'd rate them a 10 out of 10.

We're getting support but there's a big delay until we get a response from their technical team. They're in the USA and we're in Africa, so that's the difficulty. When they're in the office, they respond.

We faced some issues, but I don't deal with these issues. My colleague interacts with them, and it seems it is not that easy. Cisco is a large company, and sometimes, it is not easy to get quick and very efficient support.

The technical support is excellent. 

The technical support has been very good. They are helpful and knowledgeable. We're quite satisfied with their level of service.

Cisco's technical support for ASA is very good. I have dealt with them many times. They are very well prepared. If you have a Smart Account, they will change your device by the next business day. That is a very good point about Cisco. You have to pay for a Smart Account, but it's very useful.

We have contacted technical support about an issue that we were having, and it took a very long time for them to figure it out. We were on the phone for six or seven hours with them.

I haven't had to deal with technical support, so I don't have much to say.

The few times I've had to call in technical support, the service was excellent. I've had no issues.

Normally the Cisco tech support team are good. But, we have had some problems with tech support with this product. Some of the tech support team are really not familiar with how the IPS works. And, there is some disconnect between the tech support. Maybe they're not trained well. They're helpful, but not knowledgeable.

Their technical support is good. I opened a ticket when we did the installation. We didn't have any issues with them.

Its technical support is the main reason why we selected the product.

Customer Service:

Customer service is non-existent. You need to go through a very complex and annoying approval system before you can get any help. The support then gets asked a question and you get one word answers. It takes you hours to find out what version of an update you need to install, and then another day to find out how to install it.

Technical Support:

I would give technical support a rating of zero out of 10. It is clear that Cisco is not for the end-customer, but rather for resellers and providers. They might have better contracts and get more technical support.

I rate support 10/10. TAC has always done a great job with answering my questions and providing remote support when needed.

I recently had a case with technical support that took a couple of weeks to resolve. We use Cisco Smart Licensing and are not connected to the net. It was a big problem to get it to work. Cisco's technical support did not know how it worked, and I had to tell them how it worked. We haven't had interactions with technical support where there were more positive outcomes.

On a scale from one to ten with ten being the best, I would rate technical support at two.

Tech support is good but it could be improved on some points.

The support is eight to nine out of ten. You can't blame them for any faults of the prototypes, but the support has been really good and really helpful when we had any issues.

I usually create an issue with Solutel, then they create a case with Cisco Talos or the Cisco technicians. I am happy with Solutel's support.

Technical support is good and we haven't had any problems with documentation that is provided.

Technical support is ok, and we have had no problem with them.

The technical support is good and the response time quick. We had some firewalls down and gave them a call. They helped resolve the issue and it was all positive.

For technical support, I have little experience with Cisco, unless they patch some issues. I raised a ticket and got the response immediately. They are very supportive.

I am satisfied with the customer service because the assistance I got from the Cisco engineer was very good.

I've only had to use their technical support once. Otherwise, I haven't had to use them.

I have used technical support once, and they were superb.

Tech Support is awesome. I never get someone who has no clue what they are doing. These guys are well trained and know their stuff.

Their technical support is very good. 

Technical support is good. The only thing is that Cisco cannot support you unless you have a contract with them. You have to go through the reseller in Africa. I don't see why Cisco cannot communicate directly with the customer, especially when I can prove that I have the device. They should allow customers to talk to them directly instead of having to go through the reseller.

I haven't had any major problems so I haven't had to open a ticket with technical support. 

Good.

With Cisco TAC, you can always get an answer to technical issues, and with the thriving Cisco support forum, you can always get answers to questions even if you don't have TAC.

Support with Cisco TAC, or with VARs like WWT and Trace3 is usually pretty good.

I would give technical support a rating of 9/10. Cisco is one of the best, if not the best, in support.

9/10.

9/10,

I have experience working with technical support from Cisco. It's very easy to contact them and talk with them. There were times we worked using email, for example, for communication. We also worked with Cisco engineers in Mexico directly. We're very satisfied with the level of service so far.

Technical support is good. They are responsive.

The technical support is with our solution provider. I would say that it's average, rather than very good.

We have used technical support quite a bit and always contact them if we have an issue. They will always respond as soon as possible. So I think the support is great. We don't have any issue with them being unresponsive or providing bad solutions. I like to check with them on solutions sometimes and they respond as soon as possible. It saves time and helps me to be sure I am doing the right thing before I go in the wrong direction.

Customer support was decent, although we definitely don't feel like you get the value of the mandatory support/maintenance fees.

A five out of 10.

Excellent customer service. Cisco listens to their customers.

Excellent customer service and documentation.

We've been in contact with technical support on multiple occasions and each time we've had a good experience. We're satisfied with their level of support. They are fairly good.

I have not contacted technical support. There is a lot of information on the internet for troubleshooting. All you need to do is use a search engine and you will find the information you are looking for easily.

They can improve by adding a public troubleshooting process.

We are satisfied with technical support. They are good.

good

Their technical support is good. We have a maintenance contract with them for two years and we plan to renew the contract. 

Their support is good and helpful but sometimes it takes them a while to respond. We have been stuck in critical situations so we opened a critical ticket but it took them a while to respond. 

I haven't had to contact their technical support. 

I would rate the technical support a rating of seven out of ten.

I have not used the technical support for Cisco ASA.

There is 24/7 support anytime, anywhere.

Cisco technical support makes a good impression most of the time.

In terms of technical support, it depends on the different cases. I would surely give Cisco technical support a rating of 9/10.

Technical support is perfect. Cisco is always known for its good technical support. We have never had any issues with them.

Customer Service:

Generally, we do not need customer support, so it is hard to rate.

Technical Support:

Generally we do not need technical support, so it is hard to rate.

8/10.

9/10.

I manage it myself. If I can't, then I get somebody else. I don't have any support from Cisco.

I would give their technical support an eight out of ten because of their response time.

Let me give an example. When I have a problem, and I contact support, maybe there is a guy from India or from another country answering me. This is very slow. The people look at the ticket and increase the time for response.

I haven't worked with Cisco's technical support. We haven't had real issues with these firewalls.

We have a Cisco partner we're working with. But if they're struggling to assist us then they can log a ticket for us. Our partner is always a 10 out of 10.

They have very good documentation, so there's a small chance you will actually need technical support. I would give kudos to the Cisco documentation. That would be the answer.

I have not tried the support because most of it has been solved with the documentation. Nevertheless, Cisco support has typically been a pleasant experience. I don't think that would be a problem with this.

If I were to rank the tech support, I would give it an eight or a nine. They have not been able to resolve all of my problems. I had to find my solutions on the web myself. I found other users with similar issues to what I had experienced. Then, I resolved the issues by myself.

Over many year, the only kind of support we needed directly from Cisco was (really seldom) for parts replacement

High.

Cisco offers great customer service.

The best I have worked with.

It is very high.

We did not have any technical problems with this product, so we have not had need of technical support

Support from Cisco is good enough.

The customer service is really helpful, they do their part in keeping our organization's network from outside intrusion.

We have not contacted technical support because we have not had any issues.

Their technical support is good. 

I have not had direct experience with technical support for the firewall. I contacted support for the switching. For the firewall, I have not had to contact them at all.

Very satisfied.

An eight out of 10. TAC was very good but some engineers were quite slow and I ended up figuring out the issue myself.

But overall, I like Cisco TAC a 1000 times more than Juniper TAC. Arista is the best TAC so far in my experience, they have the best talent pool.

9/10.

9/10.

It's excellent.

Excellent, we have always been able to get the specific expertise needed to solve our challenges with the products.

The support has been great and responsive. Most of their engineers are very professional and knowledgeable.

We just deployed it a couple of months ago, we have not used the tech support with the Firepower yet. We have not had an issue that we have had to raise with them. 

Generally, the tech support for Cisco takes too long to go through the different tiers of support agents to get to someone that can resolve the issue. You end up speaking to someone that is not qualified to solve the issue, then you have to be escalated upwards over and over. This system could be better.

I rate the tech support service generally from Cisco a seven out of ten.

The technical support from the company is very good. They are always available when we have problems.

It is all self-guided, and we were already using the physical appliances. Therefore, we knew how to use the product.

Tech support has been good.

Excellent but if non-Indian engineer is assigned.

The technical support for this solution is good. I would rate it a seven out of ten.

The support of the solution is great, their staff is perfect.

Technical support for this solution is really good. We had an issue with a firewall and it was a good turnaround that was quick.

Yes, we use the technical support maybe twice a year. We received a very fast response time.

Technical support is good.

I would give customer service a rating of 10/10.

I would give technical support a rating of 10/10.

I give technical support a rating of 5/10.

Excellent

Excellent

8/10.

6/10 - I mean you need luck when you open a case with Cisco to have someone with expertise on the product. I’ve had great TAC experiences and the worst ones too, if you have a loss of service they put you with people that know what they are doing, but if you want to configure something extra and you just ask the TAC how to do it, sometimes you get someone that appears to be learning the solution. Many times, I´ve been able to solve it by myself sooner than the TAC.

Cisco technical support is good.

When we need assistance from technical support, we typically deal with the team in China. They've been very good. Whenever I have a problem, they can resolve it. They are knowledgeable and responsive. We're satisfied with the level of support we get.

During the mitigation process, I used tech support. But, I still have not had a completely clean migration process.

I have never called the tech support, apart from a hardware issue, but that is done through the vendor, a third-party support team.

Excellent

Good

If you have a service contract with Cisco you can have TAC assistance, software upgrades and next-business-day RMA (or faster) otherwise you are left to yourself or your Cisco partner. Basically without a Cisco service contract, you can't get any help or software from Cisco.

Should you have a Cisco service contract, you get access to TAC that will provide you technical assistance towards solving your issue. The TAC experience can vary a lot. In general I would rate it as very good, 4/5.

Dedicated experts are available in support contract with Cisco.

100% skilled engineers with knowledge are available 24/7.

It's good.

It's good.

We use third-party technical support that's offered and we're quite satisfied with the level of attention we receive.

Technical support is fine, we have no issues.

We get our support from the resellers, not from Cisco. 

Excellent.

I would give them a high rating.

Cisco TAC is good. They will set up a remote viewing session so they can work on the firewall as if they are sitting next to you.

Typically fast and useful.

While I've dealt with Cisco technical support in the past on other solutions, I have not contacted them in regards to this specific product.

That said, my past experience with Cisco technical support has been very positive and I found them to be very helpful in general. I just can't speak to this specific product.

I have not been in contact with technical support but I use the implementation guide. I have also used the community support and I think that it's okay. The information that I received about the configuration was good.

We have contacted technical support for some issues outside our technical expertise, mostly for updating the license.

We have a team that handles our issues.

I haven't dealt with technical support. We just check online, and if we have to contact Cisco about major issues, it's an internal department dealing with that. I don't know how technical support is, because our technical support team is located in Sofia, and I am in the Netherlands, so I don't have any view on that.

I would rate the technical support at 8/10.

8/10

8/10

It's very good when compared to other vendors.

It's very good when compared to other vendors.

Support is not a requirement. In the whole industry, there are a lot of Cisco-trained personnel that we can actually seek advice from. There's not much leveraging on the Cisco support so far.

If our clients need support, we provide it. Support is not cheap. Sometimes a device will go out of warranty, but the customers are not willing to renew the support contract. Of course, there are a lot of cheaper alternatives. In Singapore, a lot of companies outsource support. Most of the time we go through third-party companies instead of Cisco directly.

I've been exploring the technical support for Cisco ASA. I haven't had any problems with it.

I haven't had a chance to interact with the support team.

I would give customer service a rating of 10/10.

I would give technical support a rating of 10/10.

We don't have Cisco support because these models are excellent.

The technical support is definitely very good.

We don't use the technical support too much. It is not good, especially for Latin America. Therefore, we employ people who have skills or certifications, using them for technical support.

I think tech support is a large part of Cisco. It's good, it provides support around the clock, answers problems. I would rate it nine out of 10.

10 out of 10.

It's high.

It's high.

8/10.

8/10.

We have support from Cisco's TAC, the Technical Assistance Center, and they support this product well. We haven't had any issues with them.

When I need support, Cisco has provided quality support. I like working with them because of their support system.

Good support.

I would give a rating of eight out of 10, compared to others vendors. The technical support is much better than most vendors, but let's say not as good as F5 Networks technical support.

Cisco Support is very good, you don't have problems using it.

10/10.

The customer service/technical support is very good with this solution.

Their support is good, but the cost of support is very high. Next year onwards, we may not go for technical support because most of the time, they only do the configuration, and the configuration-related information is pretty much available on the internet.

Technical support is very good.

I would give technical support a rating of a nine out of 10.

Good.

Nine out of 10.

The technical support is good.

Customer service is excellent.

Technical support is excellent.

Great support. The engineers know what they are doing.

10/10

10/10.

It depends on the support contract that you have.

8/10.

8/10.

9/10.

8/10.

We've been in touch with technical support and I've always found them easy to reach. They're responsive and helpful. I find their service much better than, for example, Fortinet or Palo Alto. Overall, we're satisfied with Cisco with respect to their technical support.

Quite good.

I rate support 7/10.

I'm satisfied with their technical support.

Technical support is great. They are very responsible, know the bugs and workaround.

Technical support and documentation is great.

I have not used technical support.

Excellent.

Technical support from OEM is a six out 10, as RCA report has still not been shared to date.

I think it is great but did not use them for this deployment.

I've not had to use them yet for this deployment.

8/10.

8/10.

Technical support provides us with good service.

Cisco has the best technical support. 

I would rate the technical support at 10/10. It is the best.

10/10.

9/10.

It's just a fact, nothing is better than Cisco technical support.

We use the technical support of Cisco through a partner, so I do not have direct access to the Cisco IT technical support.

I would give technical support a rating of 9/10.

No service.

No service.

10 out of 10.

Awesome.

I have never needed support from Cisco.

3.5/5.

3/5.