Cisco Stealthwatch Customer Service and Technical Support

Consulta004b
Consultant at a healthcare company with 1,001-5,000 employees
Generally, when we do something with Lancope or Stealthwatch, either we play with the interface ourselves or we use our NAS engineer. I do not think there has been a situation where we looked for support on a tech case unless there is something really wrong. We have possibly had to contact them one time because of a bad disc. View full review »
Travis Bugh
Senior Director of Architecture and Engineering at Trace3
I would give the technical support seven out of ten. When it first came out, the big problem was Cisco obviously didn't have a giant technical team behind it, but that's true of any new product. Over time it has steadily gotten better, so they can solve most problems in a reasonable amount of time at this point. View full review »
Technicab71a
Technical Consultant at a tech services company with 501-1,000 employees
I haven't needed to contact technical support for this solution. View full review »
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NetworkAcb23
Network Administrator at a mining and metals company with 1,001-5,000 employees
The technical support is awesome. Anytime I call Cisco Tech, they call me back within thirty minutes or an hour with an answer to solve the problem. The guides that they have within the product itself are pretty self-explanatory. As long as you're willing to sit down and read it, you don't even need to call tech. View full review »
NetworkE7689
Network Engineer at a government with 1,001-5,000 employees
I haven't had to use their technical support services. View full review »
Robert Ufer
Network Architect at Henry Ford health system
The customer service has been fine, normal. It meets our expectations. View full review »
Directorb5e9
Director Network Services at a consultancy with 1,001-5,000 employees
Only five of our engineers have been in contact with technical support. Because I don't work with the product day to day, I don't have any feedback. View full review »
LeadNetwd213
Lead Network Engineer at a retailer with 1,001-5,000 employees
I didn't work much with technical support. We had to get a license. That was our only hangup in the beginning. I think their support is as expected. View full review »
Director9b3e
Director of Networking and Telecom at a healthcare company with 1,001-5,000 employees
I haven't personally had the opportunity to use technical support, but my staff has. As far as I know, it is good. We have the Smart Net total care. We can get a TAM (Technical Account Manager), and so we can escalate straight through to a tier-two or tier-three person. So we get somebody immediately. View full review »
Dale Keehan
Network Engineer at UC San Diego Health System
I do know we have used the support before and it was good enough to get our problems fixed. View full review »
Ken Poteate
Security Analysist at Amwins Group
I can't really comment on the customer service as that is not part of my turf. That's in the neck of the engineering team. View full review »
NetworkSddc6
Network Section Chief at a government with 1,001-5,000 employees
Our tech support goes through LAN Help. I was just trying to get to the right person to understand the way we get things set up. It does take time trying to explain what we're doing or trying to do. Because we purchase some products through second or third parties, we have difficulty making sure they know that we're the end user. View full review »
Forensic60e5
Forensic Analyst at a pharma/biotech company with 1,001-5,000 employees
Technical support has been excellent. I would not hesitate to work with them again. The engineer I worked with was knowledgeable. View full review »
NetworkM6238
Network Manager at a financial services firm with 1,001-5,000 employees
We haven't had to use it much. When we have, it's been similar to most Cisco technical support, which is very knowledgeable and helpful. View full review »
NetworkEd59a
Network Engineer at a tech services company
I haven't had to use technical support yet. I've only read through the pages of documentation. View full review »
Rob Hartstone
Network Operations Manager at Philips Electronics
I would probably give their technical support a nine out of ten. View full review »
Mark Green
Network Operations Manager at a tech company with 10,001+ employees
We have not used technical support at this point. View full review »
Steffen Jensen
IT Network Engineer at a logistics company with 10,001+ employees
We haven't really used the technical support yet, but in general, they are good. View full review »
Finn Kristensen
Architect at Atea A/S
Technical support for this solution could be better. It's ok. It is sometimes a case of having to find the right tech engineer before you get the real answers. Not everybody knows Stealthwatch, which is the problem. View full review »
Brian Grainer
Manager of Digital Communications at Memorial Hermann Healthcare System
I haven't dealt with Cisco customer service directly. View full review »
Director7b47
Director of Operations at a manufacturing company with 1,001-5,000 employees
I would rate the technical support for this solution extremely well. The professional services have been really good for us. View full review »
Shannon Greim
Engineer at Charter Communications, Inc.
The technical support provided is excellent. View full review »
James Stout
Network Engineer at Oracle Corporation
We had some technical questions when we were doing the initial deployment, and they were very good in helping us with that. View full review »
Chad Koopmeiners
Network Manager at NorthBay HealthCare
There hasn't been any need to ask for technical support since our initial deployment, where we used a reseller. View full review »
Douglas Bentley
Assistant Director of IT at University of Rochester Medical Center
Technical support is good, although we haven't had any issues. View full review »
ServiceE8f27
Service Engineer at a tech company with 10,001+ employees
I never had to use technical support before. View full review »
NetworkMed21
Network Manager at a healthcare company with 1,001-5,000 employees
Their technical support is very good. The turnaround has been great. We used them when we had a bug and the data stream was showing us data reports that weren't accurate. The support helped us with that. View full review »
SeniorCoeaa2
Senior Consultant at a manufacturing company with 10,001+ employees
We have not used technical support. View full review »
SrNetworbb7a
Sr Network Engineer at a insurance company with 5,001-10,000 employees
I highly recommend their technical support. View full review »
JosephSullivan
Manager at Indiana University Health
I would consider their technical support as "fair." View full review »
Associat85b7
Associate Director Network Services at a pharma/biotech company with 10,001+ employees
Their technical support is very good. View full review »
NetworkAe7fe
Network Administrator at a retailer with 1,001-5,000 employees
Most of the engineers I've worked with have been really good. Very knowledgeable and easy to work with. View full review »
Bill Guilford
Senior Information Security Engineer at a transportation company with 10,001+ employees
I have known these guys for a long time. They are completely familiar with their product. View full review »
reviewer1151310
Chief Consultant at a tech services company with 11-50 employees
I would rate technical support for this solution highly. View full review »
Rafael-Garcia
Infosec Manager at a energy/utilities company with 1,001-5,000 employees
I think their technical support is great. View full review »
Find out what your peers are saying about Cisco, Darktrace, Vectra AI and others in Intrusion Detection and Prevention Software. Updated: November 2019.
378,570 professionals have used our research since 2012.
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