Cisco Tetration Customer Service and Technical Support

SenRegdir567
Sr. Regional Director, US East at a tech services company with 11-50 employees
We augment Cisco customer service and support for the product, so we generally do not require support. However, Cisco support is excellent and we never have any issues. We will always get the support that we need, whether it be from the business unit that developed it directly, or from the Cisco TAC. View full review »
Brice ABRIOUX
Information Security Engineer at ENEDIS
Technical support for this solution is really good. For this kind of solution, you have cutting-edge support. The only problem is that many of the specialists only speak English, which sometimes makes it difficult as we are a French company. Aside from the interaction with people, however, the support is really good. If you have a complex case then they work with you until you have a solution. View full review »
RahulRao
Senior Manager Cloud Ops and Engineering at a comms service provider with 10,001+ employees
Tech support is good. We have not had any issues. Only once did we really have an issue. View full review »
Find out what your peers are saying about Cisco, VMware, Illumio and others in Cloud and Data Center Security. Updated: January 2020.
391,122 professionals have used our research since 2012.
fhofman
Presales Engineer at a comms service provider with 10,001+ employees
The people we deal with for technical support are very good. We haven't had to book official cases yet. View full review »
NetworkEfaaf
Network Engineer at a media company with 1,001-5,000 employees
So far tech support has been great. Every time we call, they're always available to help us troubleshoot or help us get around in the application. View full review »
reviewer1037232
Head Cloud Workload Protection & CTO at a tech vendor with 11-50 employees
The solution's technical support is average. View full review »
Darko Petrovic
Solution Architect at Comtrade Group
We have had two pretty straightforward cases with the technical support. View full review »
Pavan Raj
Data Center Manager at Cox Communications
We did not have a lot of experience with Cisco support. View full review »
Find out what your peers are saying about Cisco, VMware, Illumio and others in Cloud and Data Center Security. Updated: January 2020.
391,122 professionals have used our research since 2012.