Cisco UCS Director Customer Service and Technical Support

Smart Emereonye
Senior Manager Infrastructure Engineer at Open Text
The few times we have had to use technical support they have been responsive. View full review »
SunnyNair
System Architect at COMPASS IT Solutions & Services Pvt.Ltd.
As usual, the technical support from Cisco is amazing. The process is clearly defined, and if you have the right service contract it is easy to approach them. It is very easy to get support from them. The support is offered during the pre-sale activity when you are doing the sizing of the requirements, as well as post-sale. If you run into a problem then there is consultative support available. View full review »
Ronny Hise
Network Engineer at Big5
It is hard for me to judge technical support because we haven't had to use it. It's a good problem to have. I did call one time — the only time I did have to call in anything on the UCS — and the problem was resolved in like five minutes. So, as my only contact, I'd say he was very good. At a scale of one to ten that experience with support was at least eight. I mean it wasn't anything major — the world wasn't on fire. But it's good to know that the tech people are knowledgeable and dedicated. View full review »
Learn what your peers think about Cisco UCS Director. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.
Muhmmad Aldaasiyyan
System Manager at Imam University
Technical support for this solution is excellent. We have had a few issues, but the response time has been very fast. View full review »
reviewer1135773
Associate Director, Technology Architecture at a financial services firm with 5,001-10,000 employees
The technical support for this solution is very good, at least in our region. It may be different in other regions. View full review »
Hicham Azarou
Virtualization Consultant at SFR
Technical support is very good overall. They have specialized engineers and they are very proficient. View full review »
Learn what your peers think about Cisco UCS Director. Get advice and tips from experienced pros sharing their opinions. Updated: April 2020.
417,803 professionals have used our research since 2012.