Cisco Umbrella Customer Service and Technical Support

Syed Ali Wajahat
Sr Network and Security Consultant (SDN & Security) at a media company with 1,001-5,000 employees
The technical support is quite good. This solution itself is not complex and everything is cloud-based. If there are issues or if something indicates that you cannot manage two portals, you can just open a claim with Cisco Umbrella and they will support you. The only concern is that if something goes wrong, or, something is getting blocked and if something is not as per your requirements, you don't have any visibility. You will never know what was done to correct the issues. Because it is cloud-based, they will not show you what they are doing on the server level. Without having the visibility for the solution itself you will never know what actual solution is working behind the scene. View full review »
ITSystem8bce
IT Systems Engineer at a financial services firm with 51-200 employees
When we need technical support, they're usually very responsive. I usually get a solution or an answer between thirty minutes and a couple of days, depending on what the technology is, and whether the issue is critical or not. View full review »
SUDIPTABISWAS
Senior Manager - Information Technology at Emami Ltd
I have been in contact with the Cisco technical support, once or twice. They were not big issues, however. Overall, I am satisfied with the support. View full review »
Learn what your peers think about Cisco Umbrella. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
426,617 professionals have used our research since 2012.
Andrew Ta
Network Engineer at LADWP
We have dealt with technical support extensively and they are good. We have had issues because of functionality that it didn't support at the time, which is why it has not been fully deployed yet. The functionality has since been introduced, but there are still some kinks that we're working out. View full review »
Shadi Alyounes
Security Tem Leader at a tech services company with 501-1,000 employees
Cisco support is one of the best, their response is very fast and they are very supportive. View full review »
Security8666
Security Engineering Senior Manager at a retailer with 10,001+ employees
When I have had contact with technical support, I've always had a fast response time. View full review »
Joe London
Network Manager at a K-12 educational company or school with 201-500 employees
The customer support is exceptional. They have a wealth of articles in their knowledge base. This has given me the freedom to troubleshoot on my own time. View full review »
Learn what your peers think about Cisco Umbrella. Get advice and tips from experienced pros sharing their opinions. Updated: June 2020.
426,617 professionals have used our research since 2012.