Cisco Unified Communications Pros and Cons

We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers.

The Click to dial feature was one of the most important features for the customer.

An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation.

Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice.