Cisco Unified Communications Overview

Cisco Unified Communications is the #1 ranked solution in our list of top IP Telephony & Unified Communications tools. It is most often compared to Fortinet FortiVoice: Cisco Unified Communications vs Fortinet FortiVoice

What is Cisco Unified Communications?
With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
Cisco Unified Communications Buyer's Guide

Download the Cisco Unified Communications Buyer's Guide including reviews and more. Updated: May 2021

Cisco Unified Communications Customers
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Cisco Unified Communications Video

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Customer Success Manager with 51-200 employees
Real User
Top 10Leaderboard
Enriched communications between coworkers shortening the time necessary for a call

What is our primary use case?

We have a Communication Manager cluster with almost 200 phones and 150 softphones (Jabber). All call handling is done with this solution. We have it integrated with Active Directory. This solution was added to the Unity solution for voice mail integrated with Office 365. The Expressway C & E solution was also incorporated for the registration of softphones (Jabber) from the Internet in a very simple way for end users. Finally, we have the connection to the PSTN through a gateway with SIP trunk.

Pros and Cons

  • "We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
  • "An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
Senior Collaboration Engineer at Cochran, Inc.
Real User
Top 5Leaderboard
Seamless integration for phones, messaging, and networking

What is our primary use case?

Our primary use is communication between users as well as inbound and outbound calls for the organization. Also included is IM & Presence for the users.

How has it helped my organization?

Having a single system including the routers and switches all from the same system gives ease of use. Using the phones was seamless and provided several features the previous system did not have.

What is most valuable?

Using Jabber for IM & P, as well as phone control, was the most valuable. The Click to dial feature was one of the most important features for the customer.

What needs improvement?

Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice.

For how long have I used the