It would be nice if the reporting system was more in depth. I have a reporting solution sold by a third party which works very well, but the built-in solution should be better.

Real Time Monitoring Tool (RTMT) - This tool allows you to monitor different systems. Call manager, Unity Connections, UCCX, CUPS and so on. Each of these systems can run slightly different versions, which can make it difficult to monitor the internment. You can only have 1 instance of RTMT on your computer, so if the versions are different you will get warnings about how some aspects may not function because of the version mis-match. I use the highest version I can, because it's typically backwards compatible, but a web interface for this functionality would be a big improvement.

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The new versions of Communication Manager have improved security with authentication and authorization, as they have incorporated many advanced functions. Perhaps an improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation. This particular feature would be make a large difference. 

Another option that can be used is to have the possibility of recording without needing to have an additional application.

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Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice.

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A few of the important features are available only Cisco Unified Call Manager 4.0 or above. To have 2 call management server configured as failover would be expensive. View full review »

• One of the major flaws in the unified CM is handling the configuration of the Voice mail port. • Failure of higher call-control utilities such as transmit recall. • Failure of higher directory searching and call on utilities. View full review »