Cisco Unified Communications Valuable Features

it_user208755 - PeerSpot reviewer
Sr. Voice Engineer at a retailer with 501-1,000 employees

The list of features the system provides is massive, and the XML used by the end devices allows for custom features to be designed.

That being said, currently I find the ability to block incoming calls based on the originating number to be the best feature to come along.

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reviewer1205559 - PeerSpot reviewer
Customer Success Manager with 51-200 employees

We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers. 

The integration with Active Directory is important to be able to see the complete directory from the phone or application, since one does not always remember the internal number of the person with whom you need to talk. 

The voice mail integrated with Outlook is very good because it allows you to reply from the mail, if the message was left by a colleague.

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VC
Senior Collaboration Engineer at Cochran, Inc.

Using Jabber for IM & P, as well as phone control, was the most valuable.

The Click to dial feature was one of the most important features for the customer.

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it_user1998 - PeerSpot reviewer
Infrastructure Expert at a tech company with 51-200 employees
Cisco Unified Communications can be used to connect all your offices using VPNs between them. With SIP enabled you can make voice or video calls in Unicast and multicast sessions. Call routing can be performed very easily on this device. The URI dialing feature allows you to make any to any dialing. It also has powerful speech recognition which is better than any other speech recognition software. The single digit dialing works like magic. You can reach important people of your organization by just pressing one button. It also works with the soft communicator where you don't need to differentiate VLANs. You can create partitions in CM Dial plans. You can control who calls you or who you call. Also adds a lot of security to your organization's voice and video infrastructure. Also includes centralized management. View full review »
it_user1044 - PeerSpot reviewer
Developer at a tech company with 51-200 employees
• More reliable than other unified communication devices. • Lower cost of ownership. • It extends the video capability to your workers during a single, unified communications infrastructure from the desktop to teleprocessing rooms. • Interoperability and standards support. • It is scalable for up to 40,000 users. • It can be extensible to 80,000 users. View full review »