Cisco Unified Communications Valuable Features

Customer Success Manager with 51-200 employees

We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers. 

The integration with Active Directory is important to be able to see the complete directory from the phone or application, since one does not always remember the internal number of the person with whom you need to talk. 

The voice mail integrated with Outlook is very good because it allows you to reply from the mail, if the message was left by a colleague.

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Von Clawson
Senior Collaboration Engineer at Cochran, Inc.

Using Jabber for IM & P, as well as phone control, was the most valuable.

The Click to dial feature was one of the most important features for the customer.

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Find out what your peers are saying about Cisco Jabber vs. Cisco Unified Communications and other solutions. Updated: May 2021.
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