Cisco Unified Communications Archived Reviews (More than two years old)

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Vendor
Sr. Voice Engineer at a retailer with 501-1,000 employees
Jun 30 2015

What is most valuable?

The list of features the system provides is massive, and the XML used by the end devices allows for custom features to be designed. That being said, currently I find the… more »

How has it helped my organization?

The ability to block the numbers of problem callers has helped the stress level of the end users as well as reduced wasted time. When we have a caller, human or machine… more »

What needs improvement?

It would be nice if the reporting system was more in depth. I have a reporting solution sold by a third party which works very well, but the built-in solution should be… more »

What's my experience with pricing, setup cost, and licensing?

Pricing can be tough. Once you tell Cisco who your partner of choice will be they get the best discount percentage. Anyone else you have pricing solutions won't get as… more »

Which solution did I use previously and why did I switch?

No

What other advice do I have?

Be sure to have a solid, appropriate infrastructure before getting any VoIP solution. I have spoke with plenty of folks that have complained about voice quality with their… more »

Which other solutions did I evaluate?

Yes. When installing my first system, I looked at Nortel and ShoreTel to compare with Cisco.
Vendor
Head of Data Center at a university with 1,001-5,000 employees
Dec 01 2012

What do you think of Cisco Unified Communications?

Hi, I have been tasked to prepare a plan to upgrade our analogue telephone system into a full-IP unified communications system. A local system integrator and long time Cisco partner recently conducted a product demonstration of the system to us for two weeks. We were able to use the product and so far was happy about what we saw. However, we were not able to fully test all the functionality we wanted to use on the system for those two weeks. For those of you who have experience using this as your IP communications system, I would like to know your experiences with using this product, specially with large scale inter-campus or inter-office deployments. Any comment or suggestion would be highly appreciated.
Vendor
Infrastructure Expert at a tech company with 501-1,000 employees
Aug 30 2012

What is most valuable?

Cisco Unified Communications can be used to connect all your offices using VPNs between them. With SIP enabled you can make voice or video calls in Unicast and multicast sessions. Call routing can be performed very easily on this device. The URI dialing feature allows you to make any to any dialing. It also has powerful speech recognition which is better than any other speech recognition software… more »

What needs improvement?

A few of the important features are available only Cisco Unified Call Manager 4.0 or above. To have 2 call management server configured as failover would be expensive.

What other advice do I have?

The best feature I would say about Cisco Unified Communications is the Telepresense. With Telepresence you can get high definition video and get the feeling of being in the same room even though the other person is miles apart. This technology is being adopted by a lot of organizations for meeting purposes. This will make you feel like the other person is sitting right next to you.
Vendor
Developer at a tech company with 51-200 employees
Jul 02 2012

What is most valuable?

• More reliable than other unified communication devices. • Lower cost of ownership. • It extends the video capability to your workers during a single, unified communications infrastructure from the desktop to teleprocessing rooms. • Interoperability and standards support. • It is scalable for up to 40,000 users. • It can be extensible to 80,000 users.

What needs improvement?

• One of the major flaws in the unified CM is handling the configuration of the Voice mail port. • Failure of higher call-control utilities such as transmit recall. • Failure of higher directory searching and call on utilities.

What other advice do I have?

I have work on Cisco Unified Communication Manager (Call Manager) for one and a half years and it is a remarkable device which provides fully integrated communications, converging voice, video, and data over a single network infrastructure using standard protocols.

What is Cisco Unified Communications?

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.
Cisco Unified Communications customers
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images