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YT
Information Security Manager at a financial services firm with 501-1,000 employees
Real User
Top 5Leaderboard
Simple but unnecessary

Pros and Cons

  • "I would recommend this solution to others."
  • "This solution could be more secure."

What is our primary use case?

We use this solution to restrict prohibited websites and applications. It's a good solution.

Within our organization, there are roughly 400 people using this solution.

We plan to continue using this solution. 

What needs improvement?

This solution could be more secure.

Purpose-wise, I don't necessarily see the point of this solution. Users can gain access to restricted content easily with a simple VPN. It just seems like a waste of money to me.

In my opinion, this kind of technology should be available in a bundle. If internet security and web security were bundled together, that would be great.

For how long have I used the solution?

I have been using Cisco Web Security Appliance for two years. 

How are customer service and technical support?

Sometimes support takes a while to respond to us. Honestly, I have had better support from other vendors in the past. 

How was the initial setup?

Deployment and maintenance require two to three technicians. 

What's my experience with pricing, setup cost, and licensing?

We typically purchase either a one-year, three-year, or five-year license.

What other advice do I have?

I would recommend this solution to others. Overall, on a scale from one to ten, I would give this solution a rating of six. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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GF
Network Security Team Leader
Real User
Top 10
Technical support is good but the feature awareness needs to be better

Pros and Cons

  • "The technical support is good. It is reactive and the documentation is very specific and very useful."
  • "The FTD 21 model's Firepower Threat Defense does not have the multi-instance feature for the virtualization with the physical equipment."

What is our primary use case?

This is one of the solutions that we provide to our customers.

What needs improvement?

The price of this solution needs to be reduced.

The FTD 21 model's Firepower Threat Defense does not have the multi-instance feature for the virtualization with the physical equipment. This makes it difficult to propose this solution to the customers. 

The issue that we are facing is, for example, if we have a project with a client, and we suggest the twenty-one series, we don't know until we have implemented it that we do not have the multi-instance feature.

For how long have I used the solution?

I have been using this solution for five years.

How are customer service and technical support?

The technical support is good. It is reactive and the documentation is very specific and very useful.

What's my experience with pricing, setup cost, and licensing?

When you compare the price of this solution to the price of FortiGate, it's high. 

What other advice do I have?

I would rate this solution a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.