The Cisco Webex Contact Center is a Software-as-a-Service (SaaS) offering that creates a single, global queue in the cloud from which to route omnichannel customer interactions to one or more teams, sites, or outsource partners.
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Contact Center as a Service (CCaaS) Buyer's Guide and find out what your peers are saying about Cisco Webex Contact Center, Genesys Cloud CX, NICE CXone and more!
Cisco Webex Contact Center is the #3 ranked solution in
top Contact Center as a Service (CCaaS) solutions. PeerSpot users give Cisco Webex Contact Center an average rating of 9.6 out of 10. Cisco Webex Contact Center is most commonly compared to Genesys Cloud CX:
Cisco Webex Contact Center vs Genesys Cloud CX. Cisco Webex Contact Center is popular among the large enterprise segment,
accounting for 69% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a
computer software company, accounting for 22% of all views.