Cisco Wireless Customer Service and Technical Support

TeamLead7740
Team Lead - Network and System Engineer at a non-tech company with 501-1,000 employees
I would give an A+ to tech support. It depends what kind of issue you have, they have different categories. They can remote in to view our screen and see what the problem is and can give us a recommendation and then we change it, if we think it's necessary. If it would be helpful for us then we do it, during off hours. View full review »
Ravi Ramachandran
Senior Manager - Pre Sales at Emarson Infotech Pvt Ltd
We get help from Cisco support whenever it is required. The level of service is excellent. View full review »
it_user504159
CEO at a tech services company with 51-200 employees
We have had a decent experience so far with Cisco technical support. We've not had any issues, so I would say the support has been good. View full review »
Find out what your peers are saying about Aruba Networks, Cisco, Ruckus and others in Wireless LAN. Updated: June 2019.
347,894 professionals have used our research since 2012.
Vasantharaju P
Senior Manager at a tech vendor with 11-50 employees
The technical support is good. View full review »
Lehtihet Lamine
User at a transportation company with 10,001+ employees
As of now, I have not had to contact technical support. I generally resolve all problems by myself. View full review »
Ibrahima Thioub
Technology Manager at a K-12 educational company or school with 501-1,000 employees
Customer service is only good for money. While technical support is more flexible and they go straight as needed. View full review »
Tareq Alansari
Manager at a tech vendor with 11-50 employees
I tried to get support, to get a solution for this "time" problem I mentioned. We have other Cisco products and the support is perfect. But for the wireless, we haven't gotten an answer to this problem. View full review »
Muklit Chopra
Technical Specialist at a tech services company with 10,001+ employees
Tech support for Cisco Wireless has been pretty good. They have helped us through problems. View full review »
Nabin Dev
CCIE, Sr. Network Engineer at a tech services company with 201-500 employees
Cisco TAC (technical assistance center) is one of the best tech support teams around. View full review »
Myo Thet Oo
Senior Operation Manager at ATG Systems
Their technical support is okay. It depends on the issue that you're experiencing. Sometimes they take too long. View full review »
Rattana Chhay
Operations at a comms service provider with 11-50 employees
I would rate tech support 7.5 out of 10 on the RF side. Overall, it’s what you would expect for Cisco. View full review »
Grant Dickson
Presales Engineer with 51-200 employees
I did not use technical support. After an hour of trouble-shooting, I figured it out on my own. View full review »
it_user572145
Manager Corporate IT at a retailer with 1,001-5,000 employees
Technical support has been very good. View full review »
Technica8dcf
Technical Account Manager at a comms service provider with 10,001+ employees
I would rate their technical support a seven out of ten because the solution's support can always use improvement. View full review »
Claudio Rosa
System Engineer at a mining and metals company with 10,001+ employees
Seven out of 10. They are slow to answer. View full review »
it_user524856
Network Enginer with 1,001-5,000 employees
Tech support could be improved. It really depends on the TAC engineer you happen to have on the phone. View full review »
Can Unal
Network Consultant at Destek A.Ş.
Their technical support is very good and important. View full review »
Find out what your peers are saying about Aruba Networks, Cisco, Ruckus and others in Wireless LAN. Updated: June 2019.
347,894 professionals have used our research since 2012.

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